[BNY&JETS]

I just purchased a 2015 Yukon Denali XL - after 800 miles I feel like I am riding on rumble strips.
Is there a fix for this? How is your Denali driving now??

 

[Racing77mom]

I am having the exact same problem. They have balanced tires, & replaced tires, still no better, I was told at first that GM is aware of the problem and working on a fix. I should check with my dealership every couple of weeks to see if a TSB or fix has came out yet. I called today and they told me that they have been told to do NOTHING to the vehicle, that it is just a characteristic of the vehicle. I have complained since day one, then have been patiently waiting for a fix, now they tell me this! We purchased 3 new Chevrolets in one week, and have purchased 3 others in the last 2 years. Usually get a new one every two years. I am seriously considering getting rid of all of them and never buying another Chevrolet!!!

 

[Jim Injun Ear]

Where is GM Customer Assistance?
They monitor this site and generally quickly respond.

 

[choop101]

I have a 2015 Suburban LTZ. There are a lot of good things about it, but the ride sucks. Feels like my teeth will fall out in my rough city streets. Dealer says no fix. The dealership owner wants to drive it. They reduced my tire pressure to 30, a little better but not really. I will try the battery disconnect. Thought about trading with dealer for a new LT as long as they give my the $$ difference, fine on the highway sucks in the city. 4900 miles BTW. Let me know your thoughts.

 

[Anon2015]

Original '15 Denali was delivered with 22" wheels (I ordered 20"). Had the harsh ride problem until my 20" wheels were installed. All is good (at least with that issue).

 

[lbhagar]

I tried an experiment. My 2015 Tahoe LTZ developed a harsh ride, as if the tires were over-inflated. Four days ago I removed the fuse for the compressor that does the ride leveling (fuse #5 in the engine compartment) thereby disabling the compressor. As the air has naturally leaked out of the system the ride has improved substantially. I'd be interested if others would try this and report back.

 

[golfman76]

I have a 2015 Yukon Denali XL. 10,000 miles. Terrible from day 1. Only cure I've found is to tow about 5,000 pounds. I've had it in to the dealer twice for diagnostics. Both times was told it is nothing more than the 22" rims. I'd like to swap out to 20's to test their theory. Are all of the above complaints also on units with 22" wheels?

 

[Anon2015]

My current '15 came with 22's (didn't want 'em to begin with) and it rode like it was a cobble stone road. Put the 20's on...great ride. That additional sidewall height made a world of difference. YMMV.

 

[rustywrench]

It is common for manufactures to have issues with the latest trendy expensive high tech goodies on new vehicles. As long as people keep buying the stuff, they will keep coming out with it. I like the simple stuff that seems to always work....but that's just me.

 

[Anon2015]

Magnetic suspension is not new to GM...this is Gen2 for them (not including the version being used by Ferrari).

 

[1999 White C5 Coupe]

An open question to those in this thread that have posted complaints with the ride: Did you test drive the vehicle before you bought it? Was the ride good - then bad after you bought it? Were you satisfied with the vehicle - then later changed your mind after driving it for a while?

My wife and I bought a new 2014 Impala 2LTZ with the standard 19-inch wheels (standard on the LTZ). We drove at least six new Impala LTZ models, two with the OPTIONAL 20-inch wheels (no magnetic ride system). The 20-inch wheels were a factory option - not dealer installed. The two models with the 20-inch wheels rode terrible - the car "jiggled" and felt unstable when driving over any road imperfection. (Midwest - terrible roads). We quickly decided not to buy a model with the optional 20-inch wheels due to the poor ride quality.

I asked the salesman at one dealership if he had any feedback about the models with the optional 20-inch wheels (without telling him my impression). He said customers were complaining the ride was poor with the 20-inch wheels.

Is it possible the vehicles with poor ride quality have wheels and tires that are too large?

 

[rustywrench]

Plenty of people around here wanting the smaller wheels after they experience real world rough roads.

 

[wrhigh53]

We have a 15 LTZ with a rough ride. It has 20" chrome wheels with Continental tires. The tires have been balanced/replaced.... No change in the ride quality. The dealer said GM only will replace the tires with the brand that came on them. The dealer is now waiting on upgraded suspension parts said to be made for a Cadillac Escalade Platinum. We absolutely love everything else about this SUV, it's our 5th generation Suburban/Yukon......but I don't know if we can keep it with the poor quality ride. We are frustrated and don't know what to do ....... Our dealer has been very helpful, but without the replacement parts we can't get closer to a resolution.

 

[dougagriffin]

Bought my 2015 Tahoe LTZ 6 months ago.now 11,000 miles later still rides like a wagon.changed 20" continental tires to 18" Michelin, put 32 psi in both sets of tires with very little change in stiff ride and still has vibration at any speed. My Dealership installed a whole new rear end at about 6,000 miles, but did little to change the stiff, vibration. The rear Magnetic Ride Shocks are 1" from the top of the useable shock travel which to me leaves very little play left for the ride to absorb road conditions.I still own a 2004 and 1998 tahoe plus other GM products within my company and have been a GM customer since my first chevy ll in 1966. I have never been disappointed in all the cars and trucks I've bought over the years,It's always exciting to get a new vehicle but this 2015 Tahoe is not only disappointing but after 11,000 miles it makes me mad every time I drive it, you would think GM would expect a $65,000 car to have a reasonable, non vibrating, comfortable ride and not the stiff , vibrating ride we are getting. I must add my Dealership has been very understanding and I believe has done everything that GM has allowed them to do BUT still has NOT even begin to solve this MRS problem. The GM rep also came an somewhat agreed It was not what it should be but stated that was the characteristics of Magnetic Ride Suspension and didn't know of any way to fix as of now. It was also the only 2015 Tahoe he had driven. So, Please Mr GM, fix my car so I can continue to buy GM products.

 

[BDRanch]

I have a January 2015 build Yukon XL Denali. Only 600 miles so far. Same ride harshness / vibration issue. Dealer rebalanced all four wheels - said rear two were out of balance. No big improvement. Car seems to set nose low/ rear high. Could the self-leveling rear be too high running the rear shocks out of useful travel? Any other solutions?

 

[dmp8622]

i am having the same problem. i have owned many GM Yukon's and Tahoe's. I purchase a 2015 Tahoe LT and a 2015 suburban LT with luxury option. almost a year later i decided to get rid of them and get two LTZ models. BIG mistake the ride is night and day feels like I'm going over railroad tracks. My two 2015 LT models rode so much smoother. How do you spend 10k more on a LTZ model and they ride worst you would thing it would ride better. i have been told by dealer that thats the way they are suppose to ride. If GM does not come out with a fix soon i will be going to ford and we will not be buying anymore chevy or GM's for our office either.

 

[jeffy12345]

I test drove 2 different LTZ 2015 Tahoes in the last month and both had the same issue. I was surprised how uncomfortable they were to ride in the middle or 3rd row seats. I've had 2 previous tahoes (2002 and 2008) that both rode better than the new 2015's. I just found this thread recently and from what I've read is enough for me to buy a different brand.

 

[Yukon15]

I have the same problem with with poor ride quality in my 2015 Yukon Denali. There are a few symptoms. Road imperfections sound like a hammering in the back of the vehicle, especially the back right. The speed bumps on the way out of work sound like someone is hammering the rear suspension.

If I perform an emergency stop, when the vehicle settles back down, it sounds like the back right tire had come off the ground during the stop since there is a bumping sound upon the return to the ground from the forward tilt.

I also noticed something very interesting. With the vehicle off, I pushed down on the rear bumper. Instead of the vehicle bouncing up and down as expected, it wiggles side to side 4 times. I drove to the dealership and performed the same test on the other Yukon Denali's. I pushed down on the rear bumper on the new vehicles, and they bounced vertically 1 cycle with the damper stopping the vertical motion quickly. I push down on my rear bumper, and it does not move vertically at all, it moves side to side 4 cycles eventually damping out. I compared several times, and this is a distinct difference. It looks as if the dampers are stuck in the vertical direction forcing the vertical energy to translate into the sideways movement.

I am at 2500 miles. I did not have the problem when the vehicle was new, however it seems to get worse with more miles. I'm hoping I can get this fixed since I had to call the 800 number to complain. The dealership can't do anything without a fault or a broken part.

 

[Yukon15]

Dealership changed the right rear air suspension / shock absorber. The problem is now gone. Perform this check if you are experiencing a rough ride...push down on your bumper and look to see if the vehicle moves side to side instead of up and down. Try the front and then the rear. This was a dead give-away with my problem since the vehicle would not demonstrate 1 cycle up and down, instead it moved 4 cycles side to side. The dealership was a bit concerned that the shock did not rebound properly before being removed and tied it off to something while disassembling to ensure it did not rebound while being disassembled from the vehicle. I'm back to a fantastic ride again!

 

[KLeighton]

I agree, my 2007 Denali had a great ride. My 2015 is very stiff. I reduce tire pressure from 35 to 32 PSI. It helps some. Seems to me there should be a way for GM to adjust the settings on these shocks. Many cars today have multiple ride settings.