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Timeframe after order is accepted for production.

81K views 54 replies 23 participants last post by  davester  
#1 ·
I know there is no good answer and it all depends on supplies. How long after your order has been accepted for production did you have to wait to see your vehicle at the dealership. I ordered an AT4X, order was accepted for production on April 12. Thanks
 
#3 ·
It can take as little as one month to six. Accepted to production is event code 2000, however accepted to production if you ask GMC chat can mean 1100. (Which 1100 means nothing except your dealer has there hand up with an order) Do you have confirmation from your dealer you are at event code 2000? GM chat has improperly quoted this time and time again making something sound like 2000 vs 1100.

Typically takes another month or so to get to 3000 and then can take another month or more for a TPW. My Sierra Denali order got accepted back on March 17th. My TPW is at May 30th on my Sierra, and I ordered back on December 9th.
 
#8 ·
Ever order a $5 item from Amazon.com? You receive an order confirmation including a projected delivery date, an email when the item ships, and an email when the item is delivered (usually with a photo of the item’s delivery location at your shipping address)?

Anyone wonder why a customer who orders a $50 - 80 thousand dollar vehicle from GM has no clue what is going on, when the vehicle will be built, when it will ship, and when it is projected to arrive at the dealer?

Because - GM has no concern for its customers and takes them and their business for granted.
 
#9 ·
Alternately, it is insanely more complex to manage the parts for and assembly of a machine with thousands of parts, hundreds of variants, with parts coming from all over the world, compared with a $5 boxed item where everything, including the box, as all made and assembled likely within a much smaller geographical area (sometimes it's all within the same building).

And shipping it is also WAY easier, in that, if a box of them falls off the truck, or is crushed by a conveyor system, or just disappears, it's "oh well, who cares, it's just cheap ****, maybe keep anything easy to pick up and isn't damaged at all, throw everything else away", vs shippin a 2-4 ton metal lump that can't be touched anywhere except the 4 rubber wheels, for not crazy money.

Your comparison is, frankly, completely stupid.
 
#15 · (Edited)
Allocations – The number of a particular vehicle model a dealer is assigned by GM.
Consensus – The planning and forecasting of vehicles between the dealer and GM. A quantity of vehicles that a dealer requests for a given production period from GM. Based on GM data and constraints they may or may not receive the amount requested.
Constraints – Items that are unavailable for ordering due to plant or supplier issues. This could be a certain option or an entire model of vehicle.
Event code – The status that indicates a certain point in the life cycle of a vechicle. A list of event codes can be found here GM Order Status Event Codes - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com
GM OrderWORKBENCH – The website used for ordering GM vehicles.
Final Allocation by Week Report – This report shows a dealer’s final allocation quantities for the specified production period.
Pass 1 – The preliminary pass of the vehicle order process which looks at only the quantity of preliminary orders that equals the lower of a dealer’s allocation quantity and desired quantity.
PDI – Pre-Delivery Inspection
Preferenced – Order has been sent to one of the GM production management systems
Preliminary order – A vehicle order that has been submitted to GM through the OrderWORKBENCH system. It would have successfully gone through Pass One. These orders have an Event Code of 1100 (Preliminary Order Accepted)
Priority number – Indicates the dealer’s preference for the placement of a preliminary order. The lower the number the higher the priority. A sold order defaults to a priority of 1, stock orders default to a priority of 99. Priority 0 means that the dealer does not want GM to place the order. The dealer can change these numbers as needed.
Sold order – A preliminary order that is placed for a customer
TPP – Target Production Period – The date range used in order to define the effective period for a marketing or allocation constraint. Also the period when a specified number of vehicles is scheduled to be produced, typically a 1-2 week period.
TPW – Target Production Week – The week in which the specified vehicle is expected to be built.
How it all works:
Consensus:
Dealer puts in for requested quantities of different model groups
Dealer allocation quantity changes from “production consensus” to “final allocation” after GM resolves any variances between the approved production volumes and production consensus quantities (needs some verification on the days referenced below)
Final Allocation by Week Report is released mid month on Wednesday
Report shows allocations by week for 2 week timeframe
Allocations are assigned on Thursday each week
Dealers have until the following Tuesday to resolve constraint issues before orders are pulled
Ordering:
Order is configured in GM OrderWORKBENCH
Customer information is assigned to order
Order is checked for constraints
Order number is generated
By default the sold order is given priority number of 1
After consensus and dealer receives allocation they can apply it to an order
If there are no constraints it will be preferenced
If no action is taken the system will pull the lowest priority number order (1-99)
If multiple orders are at the same priority number it will pull the oldest order first (need verification)
As long as there are no constraints it will be preferenced
If there are constraints the dealer would have to either re-configure the order or allow a non-constrained order through
Order is eventually run through Pass 2, 3 and possibly a 4th optional one that can be used.
 
#19 ·
I had no issue - my sales guy told me flat out 'can't say exactly but expect it in May ('21)', and it came in April 29th.
I was aware of the shipping issues (lesser, then), but I try to co-exist with the world around me, and don't cry/pound my fists when I can't have my ice cream immediately.

Then again; I cannot fathom why anyone would pay extra to get their Amazon junk next-day.
 
#23 ·
The dealers are independent business's and they run their business their way. I have ordered many GM vehicles over the last 40 yrs but I never ordered from the factory. They do not sell to customers, only to their dealers.

I seen this posted somewhere?
1100 and Dealer Allocation
This causes a lot of issues. When you place an order with a dealer, the status is 1100, PREIMINARY ORDER ACCEPTED. UNTIL GMAD ACCEPTS the order, it just sits there at 1100. You don't have an order with GM at this point. You only have a dealer requesting an allocation for a slot in the production schedule. Dealer Allocation is simple to understand - GM changed its model for producing vehicles a few years' back. Dealers are now awarded allocation based on past performance, as well as other factors. If you are sitting at 1100 you are not in line yet for production. Your dealer MUST get GM to accept the order. When GM accepts the order, all the parts are available and will be allocated to your car build.

The allocation number will tell all GM dealers exactly how many trucks/suvs GM will build for them over next few months. Unfortunately, this does not constrain the dealership from pre-selling more than the earned allocation, as GM does not manage this process in any way. In other words, a dealer (knowing they only have two Denali’s arriving within the next six months) can pre-sell 20 and simply tell the customer that the order has been put in. For the 18 customers who are at the bottom of the list, they are at the mercy of whatever story the dealer tells them regarding the production of the vehicle. Dealers are under no obligation to disclose how many of their earned allocations are spoken for when making pre-order sales. As such, many dealers don’t disclose this information to the customer because if they did, you would probably walk right out the door.
 
#29 ·
So as someone who has two GM vehicles on order and has never factory ordered before it is a bit of a frustrating process. (I guess my current 2021 Canyon was an order in September of 2020 but it was for stock unit not a SRO with price protection. That truck arrived in 6 weeks! It was before the chip shortage got real bad. This was a larger dealer who had piles of allocation and is now charging over sticker which is why we will never be back.)

Fast forward to present day… My dealer up front said he had a couple Yukons ahead of our families unit. The problem was when he had allocation initially back in February SLTs were on constraint… However he waited a few weeks and we slid in minus the max trailer package which was not a requirement for us but a nice to have. I literally feel like I hit the lottery getting in… Same thing with the Sierra he had two orders for 2022 Limiteds that didn’t get made ahead of mine. The base MCM 4WD Denali I had on order didn’t have some constraints other Sierras did. My unit the week the brownstone interior (that I wanted) became available and that is when the other truck ahead of mine was still on constraint so mine slid in. Again the first week of the brownstone interior mine slid in. Before COVID an 8 week factory order was common. Now it is like 28 if you are lucky.

Getting an allocation shouldn’t feel like hitting the lottery or paying sticker but these days it feels like it. However my ridiculous high trades make if no worse than waiting for 20 percent rebates before. In fact this might be better in these two cases cause at sticker with trade numbers I have it is too sweet to pass up. Just stinks what you go through someday in like 2 years it will be back to 12 week special orders but that day ain’t happening for a long while.
 
#34 · (Edited)
This is the inconvenient truth about vehicle orders. I was talking with an business associate who told me he has a new RAM truck on order and he's been waiting for 6 months and not a word. His salesman is his relative and he cannot find a darn thing about the vehicle. He's hoping too get it this year for tax write-off but time is running out. So its not just GM having issues with meeting demand.
The allocation number will tell all GM dealers exactly how many trucks/suvs GM will build for them over next few months. Unfortunately, this does not constrain the dealership from pre-selling more than the earned allocation, as GM does not manage this process in any way. In other words, a dealer (knowing they only have two Denali’s arriving within the next six months) can pre-sell 20 and simply tell the customer that the order has been put in. For the 18 customers who are at the bottom of the list, they are at the mercy of whatever story the dealer tells them regarding the production of the vehicle. Dealers are under no obligation to disclose how many of their earned allocations are spoken for when making pre-order sales. As such, many dealers don’t disclose this information to the customer because if they did, you would probably walk right out the door.
 
#38 ·
I know there is no good answer and it all depends on supplies. How long after your order has been accepted for production did you have to wait to see your vehicle at the dealership. I ordered an AT4X, order was accepted for production on April 12. Thanks
Been waiting since March 3rd for a regular cab work truck,ETA 12 10 2022,and to no one's surprise still waiting! Sad ,pathetic but true! It's hard to believe nobody has a clue of what's going on! I believe if your ordering a dozen or more vehicles for a business you'll get your vehicle's! But if your just an individual,well when they get to your order they get to your order and you'll just have to wait! Meanwhile prices and interest rates go up! Does GMC care, hell no! If you don't buy it someone else will buy it for more? Truly an embarrassment for such a huge company! Good luck to those who are waiting! I'm still waiting and it's been 9 months! Merry Christmas 🎄
 
#53 ·
I know it's difficult to do, and that even if GM spent the time and money to do it, it wouldn't make people complaining about it any happier, it would just change what they complain about.

It goes from "when will I get my truck" to "why isn't the status changing", "when will X happen so the trucks status changes" and move on to "when will I get my truck"