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The Man GM Loved To Hate; Robert McCurry Is Dead @ 83

4.1K views 28 replies 24 participants last post by  Hudson  
#1 ·
Link: http://www.nytimes.com/2006/11/14/obituaries/14mccurry.html?_r=1&oref=slogin

Robert B. McCurry, 83, Auto Executive, Dies

By MICHELINE MAYNARD - The New York Times - Published: November 14, 2006

DETROIT, Nov. 13 — Robert B. McCurry, who invented the concept of cash rebates while an executive at Chrysler and later became one of the most prominent Americans at a Japanese car company, died Monday at his home in Rehoboth Beach, Del. He was 83.

The cause was complications of prostate cancer, said Joseph Tetherow, a spokesman at Toyota Motor Sales, where Mr. McCurry retired as vice chairman in 1992.

He turned out to be one of the industry’s most skilled marketers. In late 1974, with Chrysler dealers overloaded with slow-selling cars and trucks, Mr. McCurry came up with the idea of giving consumers cash back on their purchases.

The campaign was introduced on Jan. 12, 1975, during Super Bowl IX, in ads that featured the sportscaster Joe Garagiola.

Dressed in a carnival barker’s coat and straw hat, Mr. Garagiola declared, “Buy a car, get a check,” kicking off a practice that has been part of the automotive scene ever since.

Upon retiring from Chrysler, Mr. McCurry took a position with Toyota’s mid-Atlantic division in 1979 and joined the company’s American sales arm in 1982.

Attracted by Toyota’s simple operating system, which stresses the elimination of waste and continuous improvement, Mr. McCurry encouraged Toyota to broaden its approach from selling cars one at a time to individual customers, and to become more of an American-style player, taking a mass-market view.

Mr. McCurry, who had earned the nickname Captain Crunch at Chrysler — not after the breakfast cereal, but for the zeal with which he attacked challenges — surprised the industry with one of his early declarations at Toyota. He announced that he wanted the Japanese company, then in fourth place, behind General Motors, Ford and Chrysler, to hold 10 percent of the American market and sell at least one million vehicles a year in the United States.

In his years at Toyota, Mr. McCurry lobbied Toyota executives in Japan over a number of crucial vehicles — winning some battles and losing others.

In 1989, he was displeased when he saw the new version of the Toyota Camry that the company planned to introduce in three years. The Camry had recently gone into production at Toyota’s plant in Georgetown, Ky., which was its first American factory outside of a joint venture with General Motors in Fremont, Calif.

But that car was the same as the staid, if high-quality sedan sold in Japan and Mr. McCurry felt the next Camry should be aimed at American tastes. Instead, he was shown a car with “conservative, Japanese styling, what Japanese cars looked like at the time,” he recalled.

To their credit, Mr. McCurry said, Toyota engineers tried again and came up with a new, more-rounded design that became a hit when it went on sale in 1992.

Mr. McCurry also pushed for Toyota to build a big pickup truck that could take on a market that was a Detroit stronghold.

His efforts did not pay off immediately. “They were sensitive about entering another market, even though it was an important market,” Mr. McCurry said.

Toyota’s first effort at something bigger than its small pickup trucks was the T-100, a modest vehicle that Mr. McCurry later called a “political truck,” deliberately dulled down so that Toyota would avoid criticism. “It was a truck, but it was not a truck,” Mr. McCurry said.

But this week, Toyota will dedicate its newest plant in San Antonio, which will produce a new version of the Toyota Tundra pickup, the company’s biggest truck yet. It will go on sale early next year.

Despite the criticism he faced in Detroit for joining a Japanese company, Mr. McCurry never questioned his decision to become a Toyota executive.

“Once I was there for about a year and got to know the people in Japan, I knew it was a great company,” he said in a 2003 interview. “I knew they could accomplish what they wanted to accomplish,” namely, building top-quality vehicles in a consistent fashion. Detroit, he added, “lost that.”

Full article at link.
 
#2 ·
Perian said:
“Once I was there for about a year and got to know the people in Japan, I knew it was a great company,” he said in a 2003 interview. “I knew they could accomplish what they wanted to accomplish,” namely, building top-quality vehicles in a consistent fashion. Detroit, he added, “lost that.”
Impressive.

Can you imagine if he had stayed with Chrysler...
 
#3 ·
It's funny........we finally have someone to blame/hate/whatever for the menace that is Toyota........and that person is already dead :(
 
#4 ·
Perian said:
Dressed in a carnival barker’s coat and straw hat, Mr. Garagiola declared, “Buy a car, get a check,” kicking off a practice that has been part of the automotive scene ever since.
Trivia Question:

The amount of the first "Cash Back" checks stunned the industry and produced a rush of sales for Chrysler.

How much were the largest checks for?
 
#6 ·
The problem wasn't just Robert McCurry, for the Japanese auto industry juggernaut, how about Edward Deming? - He was an efficiency guru that initially worked trying to get Detroit to become streamlined in their manufacturing. I believe he was the guy that started J.I.T. manufacturing process. J.I.T. = Just In Time - that has helped the Japanese and now Americans trim their costs of manufacturing. Deming went to Detroit trying to get people to put into action his principles. At the Time Detroit owned car sales in this country, unfortunately Detroit wasn't interested in listening to his ideas, so he took his ideas to Japan and now the rest is history.
 
#7 ·
DMD38 said:
The problem wasn't just Robert McCurry, for the Japanese auto industry juggernaut, how about Edward Deming? - He was an efficiency guru that initially worked trying to get Detroit to become streamlined in their manufacturing. I believe he was the guy that started J.I.T. manufacturing process. J.I.T. = Just In Time - that has helped the Japanese and now Americans trim their costs of manufacturing. Deming went to Detroit trying to get people to put into action his principles. At the Time Detroit owned car sales in this country, unfortunately Detroit wasn't interested in listening to his ideas, so he took his ideas to Japan and now the rest is history.
Just as I thought, Japan does not have any original ideas. They all come from us
 
#9 ·
That's a rather simplistic view. Sony is no longer the company that it used to be. But people still equate the products that came from Sony with superb quality (and rightly so). Sony and Toyota's famous quality came partly as a byproduct of their culture. Their engineers used to put in absolutely crazy hours to get things right. There was a kind of tacit expectation to work beyond what you were required to. That kind of culture has never really existed in the US with the exception of a few companies. Even in Japan, the culture is shifting. The new generation of younger engineers are no longer willing to put in 90 hours a week.

But look at Samsung. Their engineers work so hard on products that the company came up with living arrangments right at the office. Many engineers work for days without even going home and seeing their families. Of course, the end result is that Samsung is now where Sony used to be.
 
#10 ·
Many engineers work for days without even going home and seeing their families.
This is totally wrong! Family must always come first!
 
#12 ·
So the man created cash on the hood and helped Toyota become a powerhouse...double dose of death to GM at this present time.
GM had troubles getting away from the rebates and Toyota is nipping at its heals.
Not everyone listens to the "great idea" at the time, and no one has a crystal ball. Paradigm's are hard to change.
Do you know who created the Quarts crystal watch?
 
#13 ·
Do you know who created the Quarts crystal watch?
Do you mean Quartz? Ah, and since we are on the topic of Old big "D" Ford Motor Company hired him in the 80s. I know there are a number of manufacturing and quality experts on the site, but ...PLEASE...get your facts straight and quit using cliches, like only asians can make great products. That is simply not true, the trouble is our government does not view our industries as strategic...and that is truly sad!
 
#14 ·
Why hate this guy? He isn't the one running GM into the ground like the dumbnic duo of Lutz and Wagoner who have lost more market share in their terms of employment than any other combination during the same length of time in GM's history.

Imagine if this guy had gone to GM!

No need for Lutz and Wagoner would be slinging fries with his homies.
 
#16 ·
DMD38 said:
The problem wasn't just Robert McCurry, for the Japanese auto industry juggernaut, how about Edward Deming? - He was an efficiency guru that initially worked trying to get Detroit to become streamlined in their manufacturing. I believe he was the guy that started J.I.T. manufacturing process. J.I.T. = Just In Time - that has helped the Japanese and now Americans trim their costs of manufacturing. Deming went to Detroit trying to get people to put into action his principles. At the Time Detroit owned car sales in this country, unfortunately Detroit wasn't interested in listening to his ideas, so he took his ideas to Japan and now the rest is history.
No, rather he introduced TQM (Total Quality Management) after WWII to a laughing US industry, which sold well to the little company called Toyota in demolished Japan. Of course, Toyota calls it "Kaizen" because they wouldn't dare admit an AMERICAN thought of it...
 
#17 ·
Butz said:
This is totally wrong! Family must always come first!
Sorry to get a little off topic, but you are totally right. When you stop and think about it, in the end the only thing that matters in life is your relationships with people, especially family. If having the best quality products means ruining peoples lives and their families, then I'll be happy with 2nd best.
 
#19 ·
56 Starchief said:
No, rather he introduced TQM (Total Quality Management) after WWII to a laughing US industry, which sold well to the little company called Toyota in demolished Japan. Of course, Toyota calls it "Kaizen" because they wouldn't dare admit an AMERICAN thought of it...
Not true at all. Toyota has always honored Deming. If you go to Toyota's world headquarters in Japan, there are two very large portraits on display, both the same size. One is of Toyota's founder, Toyoda, and the other is of Walter Deming.

To this day, Japan honors Deming more then we ever did here. Our loss.
 
#20 ·
mbukukanyau said:
Just as I thought, Japan does not have any original ideas. They all come from us
oh really?:confused: :lmao: Where is GM's 8-9 speed transmission, a car that parks itself, numerous "true" hybrids, and a REAL Tier 1 full size luxury car (ULS/SLS) in the US (Lexus LS460)? Umm, I think Toyota is more of an innovator than you give them credit for. (Don't hate on me, I can' stand toy-ota as much as the next guy, but lets be objective shall we?):yup:

CobaltSScrazy

I'm a 6.2 Vortec V8, I want a Cadillac Sixteen V16!!! Duspinnist will probably get that at 10,000; 15k or 20k posts though!!!:D
 
#21 ·
mbukukanyau said:
Just as I thought, Japan does not have any original ideas. They all come from us
If you go though electronics history it is amazing how similar Japan was fifty years ago to China today. I'm just suprised they didn't invent the copy machine.
 
#22 ·
Detroit laughed him out of the country. He ended up going to Japan where they practically worshiped him. And now the laughing stock (Toyota) is worth 10 times what GM is, makes over $10 billion in profit last year while GM loses over $10 Billion last year. And the laughing stock is about to become the largest automaker in the world.

It's kind of hard to feel sorry for GM when they always seem to shoot themselves in the foot.
 
#23 ·
Not only do Toyota give Deming his due, but Japanese industry as a whole does. There's a highly esteemed award known as the "Deming Prize" given to companies that achieve excellence. It's a very high honor to receive this in Japan, sort of like a Nobel or Pulitzer of the industrial world. I would hardly consider this a case of the Japanese claiming credit for someone else's invention.
 
#24 ·
Perian said:
Impressive.

Can you imagine if he had stayed with Chrysler...
Toyota is successful because nearly everyone buys into the Toyota System, a system that is largely responsible for the Company's chronic success. I predict that if McMurry stayed at Chrysler, not much would have changed; he would have had an uphill battle against an entrenched Detroit bureacracy that has grown amazingly comfortable with a boom-bust way of thinking about the automobile industry rather than consistently investing in the company that ultimately sets the stage for longterm success.