Dear Pontiac Division of General Motors,
I work for a Pontiac Buick GMC store in Elkton, MD. We've been in business over 50 years. The reason I start off with that is because our customers know us and trust us to do right by them. That being said, when will you start to do right by us, as well as the customer?
We're selling the Pontiac G8 sedans. The people who buy them, love them. We have one that needs a new gas cap. Of course, there is not one to be found in the continental United States. Another needs a new ignition cylinder....GM told us to give the customer a loaner for 6 weeks, while we wait for one to come by boat from Australia.
My question is this; Why can't someone from GM contact someone from Holden in Australia, which is who makes the G8, and have them FedEx us this gas cap and ignition cylinder? Am I correct to understand that GM would rather foot a bill for a loaner car, even a Cadillac is what they told us, than simply make a phone call overseas? Is it any wonder you burn through a billion dollars a month?
GM, your shining light is dying. It's a result of not using any type of common sense. I hope it's not too late for you, but seeing this, I realize it is.
I work for a Pontiac Buick GMC store in Elkton, MD. We've been in business over 50 years. The reason I start off with that is because our customers know us and trust us to do right by them. That being said, when will you start to do right by us, as well as the customer?
We're selling the Pontiac G8 sedans. The people who buy them, love them. We have one that needs a new gas cap. Of course, there is not one to be found in the continental United States. Another needs a new ignition cylinder....GM told us to give the customer a loaner for 6 weeks, while we wait for one to come by boat from Australia.
My question is this; Why can't someone from GM contact someone from Holden in Australia, which is who makes the G8, and have them FedEx us this gas cap and ignition cylinder? Am I correct to understand that GM would rather foot a bill for a loaner car, even a Cadillac is what they told us, than simply make a phone call overseas? Is it any wonder you burn through a billion dollars a month?
GM, your shining light is dying. It's a result of not using any type of common sense. I hope it's not too late for you, but seeing this, I realize it is.