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Paul: I've been meaning to reply to this ever since you posted. This is the type of service that routinely is applied in -all- dealerships, import or domestic. Technicians, while greasy, tend to be of the hardworking variety, and they always try to get the job done.

GM dealerships grade their service technicians on work done right the first time, as well as customer satisfaction on their work, and they are always pressed to improve.

When you visit your dealership's service department, as to see their technicians' certifications, and you'll be surprised to see Craftsman Technicians, Master Technicians, and technicians with certifications beyond 10 years within their ranks.

Great post!

Ghrankenstein

:frankie:
 
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