New 2014 Cadillac ATS - 600 miles - 4 service visits

2418 Views 9 Replies 8 Participants Last post by Citation84, Dec 23, 2014

JFRAY23

Discussion Starter · Dec 18, 2014

Oh where to begin. Purchased my new 2014 Cadillac ATS 2.0T 18 days ago and this Friday will mark my 4th service visit for this horribly constructed vehicle with a June 2014 production date. Here are a list of issues that I have experienced on my car that just turned 600 miles on the odometer.

1. Alignment needed as factory specifications were off as well as a crooked steering wheel
2. Out of balance front driver's side wheel
3. Passenger side steering knuckle replaced due to clunking suspension
4. Solenoid in engine replaced due to metallic click under light acceleration
5. Rear speaker tray rattles on bass heavy songs with no adjustment from factory settings
6. Rear bumper misaligned with gaps between trunk lid and bumper
7. Weather stripping peeling from both front doors after 4 days of ownership.
8. Glove box does not latch properly unless it is slammed close
9. Intermittent vibration in steering wheel over 50mph
10. Paint defect and bubbling on weld seam on the passenger side of the roof line

My car has spent 5 days out of 18 days of ownership in the service department. I am highly disappointed in this vehicle as it clearly has a myriad of quality issues. I traded in a problem free Lexus to lower my monthly debt due to mounting hospital bills for my first born child who arrived 2 months early and it is literally the biggest mistake I have made in my life. I repeatedly have requested for GM and Cadillac to replace the vehicle but at this juncture they seem to be content attempting to leverage the 'warranty' to address and potentially resolve these issues which I find to be completely unacceptable. This is my first Cadillac and GM vehicle after spending years with Lexus, Audi and BMW. I am appalled that a car with this many issues was even allowed to pass the QC process before being sold to unassuming customers.

I feel like I am at fault for buying this vehicle, which is not the way a customer should feel. I thought I was buying a car that would be good for my new family but this has proven to not be the case. It's sad because I really love the ATS, just not my ATS. I am hoping GM and Cadillac will step up and make this right by replacing my car. I do not want a higher optioned car, just a new car with the same options that is problem free. Unfortunately I do not even trust the reliability of this car enough to even have my son in it, so when it's not being serviced at the dealer, it just sits in my garage. To be honest I feel sick every time I look at it. Just looking for some support from the community after living this nightmare for 3 weeks. Thanks for listening!!!

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LetsRace

· #2 · Dec 18, 2014

Did you inspect the vehicle before delivery? A few of those could have been avoided by a quick inspection.

Anyway, sorry to hear this. You need to demnand the dealer /GM to buy back you vehicle. If they refuse to do it, the Lemon law will be your biggest friend. Again, sorry to hear this. There's a few in this forum with ATSs and they have been overall reliable except for a few problems and a very known Lemon. It can happen with any brand, really.

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paul8488

· #3 · Dec 18, 2014

Great post man. First off welcome to GMi! Some of us are addicts and you'll see why; it's a great place for a GM fan, and really any car fan.

Secondly don't be put off by the posters that will undoubtedly come and slam you for coming here and creating a first post about a poor-quality GM. They do it every time to try and discredit people off the get-go, but you did a great job of explaining your problems and clearly just want a bit of discussion about it.

I'd be pretty darn upset if I were you. I've purchased three different new cars in my life, and each time they were relatively cheap entry-level vehicles. Even so, I really never had any significant problems, certainly not in the first 600 kms, and not even in 100,000 kms! It sounds like ATS build quality is fairly hit-and-miss; some posters rave about their cars and don't seem to have any troubles at all, but a few others have some pretty troubling tales to tell shortly after acquiring their vehicles.

There's not much anyone can do to help you at this point, but I sure can feel your pain! Do you have any pictures or videos of the problems? Might help us to better appreciate what is going wrong.

Oh, and congrats on the baby! Sounds like there are some complications, but at the end of the day you have a new baby which is ALWAYS a happy event, so hopefully things will improve quickly!

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All Star

· #4 · Dec 18, 2014

JFRAY23 said:
I traded in a problem free Lexus to lower my monthly debt due to mounting hospital bills for my first born child who arrived 2 months early...!

If you have mounting hospital bills from your son's early arrival (sorry to hear that man, really wish you the best of luck) then why did you go out and buy a $40,000 car?

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JFRAY23

Discussion Starter · #5 · Dec 18, 2014

Because I downgraded from a $60,000 car and after my trade and the $9000 discount off MSRP I saved hundreds per month. Sorry I didn't get an Aveo sir.

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Extreme4x4

· #6 · Dec 19, 2014

You need to look into the lemon laws in your state. They have a tendency to be different in every one. Document everything and save every paper and receipt. Once you have fulfilled your lemon law requirements approach GM with your documentation. If they do not help you, get a lawyer.

I am so sorry to hear about your situation. I can certainly understand how things can go unnoticed with all that is going on in your life, worrying about your little one, as well as the money thing. So, just ignore "those people."

Good luck with your case, and hopefully it can get resolved quickly. There are some here who have had cars lemon lawed, and they may be more help. One even had his ATS bought back.

I wish you all the best with your little one. I pray that he/she is doing better. I know that there are challenges with premies, but the good news is that in this day and age almost all are overcome and shortly, that time will just be a blur of a memory of worry and stress. Then the good times will make it all disappear, and all be worth it.

Oh, I am the resident "girl" enthusiast. LOL

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mgescuro

· #7 · Dec 19, 2014

Wow. That sucks.
That being said, this isn't the first on GMI where we've seen complete failures in ATS' quality control.

That is the saddest part of it all.

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JFRAY23

Discussion Starter · #8 · Dec 20, 2014

Extreme4x4 said:
You need to look into the lemon laws in your state. They have a tendency to be different in every one. Document everything and save every paper and receipt. Once you have fulfilled your lemon law requirements approach GM with your documentation. If they do not help you, get a lawyer.

I am so sorry to hear about your situation. I can certainly understand how things can go unnoticed with all that is going on in your life, worrying about your little one, as well as the money thing. So, just ignore "those people."

Good luck with your case, and hopefully it can get resolved quickly. There are some here who have had cars lemon lawed, and they may be more help. One even had his ATS bought back.

I wish you all the best with your little one. I pray that he/she is doing better. I know that there are challenges with premies, but the good news is that in this day and age almost all are overcome and shortly, that time will just be a blur of a memory of worry and stress. Then the good times will make it all disappear, and all be worth it.

Oh, I am the resident "girl" enthusiast. LOL

Thanks for the response!!! It definitely has been a stressful few months and this car is the icing on the cake!! My little guy is doing well so I am very thankful for that and also hoping this car situation resolves itself soon. Appreciate the support!!!

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lohchief

· #9 · Dec 22, 2014

And Cadillac is moving to NYC for what? I am very sorry to hear about your son,(glad he's doing better),and the lemon for a new car.That sux.Stay after it,don't let them get away with anything.

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Citation84

· #10 · Dec 23, 2014 (Edited)

Unfortunately there are specific requirements that need to be met before one can file a Lemon Law suit. Standard is that a specific problem that takes multiple unsuccessful repairs during a specified period of time. You also have to let the manufacturer attempt to fix the problems. This would be true whether a Lexus or a Mitsubishi Mirage. Read the laws in your state. They do vary, but certain parameters are used to define whether the car is a lemon. And the warranty is there to address the concerns you have. Again, that's true for any manufacturer.

It's rotten, but keep all your records, take notes, time, date, work done, etc.

Honestly though, none of the things you've described affects the reliability of the car. The steering knuckle has been replaced for clunking and not for allowing a wheel to come off, the rest are workmanship problems from what you have described. Still rotten but it shouldn't stop you from driving the car.

Best luck to you. For ten years I have been fighting the key problem and transmission sensor [and have the power steering recall yet to do] in my ION. You definitely have my sympathy.None of that has made me too fearful to drive my car, though.

With only 600 miles they should simply take it back as a gesture of goodwill and to keep you in the Cadillac "family".They won't lose a dime selling it.

But I have my doubts as you do, that they will make it right.

JFRAY23: 2015 has got to be better than 2014 for all of us. I hope you get your problems solved to your satisfaction as it seems GM is on course to lose another customer if they aren't careful. Don't lose it. Let them try to fix what's wrong. Given my experience I am doubtful. But this is the "New GM", right?

Best to you and your family. We've all been there at some point in time.

And if working with them doesn't produce results, that's when you get the lemon stickers on the car and park that ATS in front of the dealership.

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