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Oh I think Cadillac is doing a great job alienating it's customersExactly. And the problem with all the rhetoric about moving to NY, increasing prices and the new alpha numerical naming is that no one has a addressed the real underlying problem; there needs to be a compelling reason for someone to select a Cadillac. Making vehicles that are just as good isn't one of them.
What Cadillac does uniquely have in it's favor is it's American, but now it seems they are intent in positioning the vehicle upmarket from its traditional buyers in its home market. So just my opinion, but I'm betting they do a better job alienating their existing customers then attracting new ones. Instead of again trying to run things a German also ran, they should creatively try to include existing customers and move upmarket. It can't be impossible with the Germans all trying to move base product down market...
- They are running away from "Old" traditional buyers
- They look with disdain on their newly won 2nd Gen CTS customers
- And their answer why fewer Americans are buying their cars is to insult them by saying that "Americans don't understand luxury"
- They moved away from the Red Blooded Luxury ads with the Black Keys to something that sounds like they lifted the jingle from a "Santa is Coming to Town Christmas" special
Of course, the move to NYC is going to fix all all of that.