[free_energy0]

It's the automotive equivalent of Applebees; a low quality cut of meat smothered with bacon and cheese until palatable for suburban Honey boo-bos

 

[free_energy0]

I don't think your typical high-end luxury buyer will fall for a Black Label Fusion any more than they would fall for a 1/2 price LV bag sold in a Bangkok back alley.

 

[free_energy0]

Wherever you may think these two brands are relative to product cadence, in terms of finding ways to provide a truly premium customer service experience Lincoln is leaps and bounds beyond where Cadillac is right now. In fact, Cadillac only really began taking this part of the equation seriously a little less than two years ago.

 

[free_energy0]

So, based upon that graph, I can only assume that BMW and Lexus customers will come stampeding into Cadillac showrooms any moment now to bask in the unparalleled customer service offered by that brand? And this for Lincoln too apparently? Of course, the problem here is that those surveys are asking people who actually bought cars from those brands what they think, and as we all know it is the people who aren't buying cars from Lincoln and Cadillac who are the problem.

Based upon that graph, it is clear that Lincoln is not "leaps and bounds beyond Cadillac" in terms of customer service. Rambling about BMW and Lexus doesn't change the fact that you're demonstrably wrong.

 

[free_energy0]

So then, we can logically assume, the fact that Toyota sells more cars than GM does must mean that Toyota is a notably superior product to GM as that is effectively people voting with their wallet. You can't have it both ways, a vote by keypad or by checkbook is still a vote, so feel free to agree to the superiority of Toyota over GM at anytime.

You're referencing a graph that insinuates Cadillac provides superb customer service to that offered by Lexus. Even you havent drank that much Kool Aid.

You're trying to change the subject again. You can't seem to provide evidence that Lincoln "is leaps and bounds" better than Cadillac at customer service.

 

[free_energy0]

Wow, I think you actually believe that. So Cadillac can't sell cars....just because? I'm not even sure that an adult conversation can actually be had with somebody who would suggest that Cadillac actually has superior customer service to Lexus. Literally, the proposition is ridiculous on it's face. Keep riding the metro.

As I stated earlier, the real issue is with the people who don't buy their cars, not with the minority who do. And Cadillac is pulling ATS and CTS production back precisely because too many people are voting that Cadillac has sub-par customer service with their wallet.

1) Makes statement that Lincoln is "leaps and bounds" beyond Cadillac in terms of service (despite evidence to the contrary).
2) Implies that Cadillac can't sell cars because of poor customer service (see above).
3) Cadillac outsells Lincoln by more than 3:1

 

[free_energy0]

It seemed unlikely to me that you would have never found an opportunity to comment on JD Power results before, and upon a quick search the very first result I found was this......a comment referring to Buick scoring as highly as Lexus did on a JD Power vehicle dependability survey



Ironically, or perhaps not, that is almost exactly the same issue I expressed above. How can I place any value in a survey that would suggest that Cadillac has better customer service than Lexus? We both know that insinuation is ridiculous, in no small pat because it doesn't take into account things like differences in the consume base, which I also mention earlier and which you alluded to above. If the survey is that fundamentally flawed, how can any part of it then be taken seriously? It's worthless and you know it.

In a definite twist of irony, one of our then resident GM hacks questioned what was a well thought out statement by you because the graph didn't agree with you and you didn't produce one in response. A real shame that you've gone from genuinely valuable contributions to the other side of that fence.



Lincoln is leaps and bounds beyond Cadillac in that regard, because they've instituted things that have created and will continue to create real change in their dealership body and factory customer service experience. Lincoln date night, Black label and all the perks and incentives that come with it for both the consumer and the dealership, and tangible improvements in things like roadside assistance which is now limitless for the original owner are worthwhile efforts that make a difference. Comparatively, GM has spent most of their time worrying about other things and paying little attention to this area. The most significant change I can think of is a change in policy a few years back that stated that XTS owners would begin receiving the same, higher level of customer service moving forward that Volt owners were already getting. That is not a ringing endorsement.

The brand's scores all have a degree of normativity for their respective clientele, but by this standard Lincoln compares even less favorably to Cadillac considering the latter has higher ATPs and a more discerning buyer, i.e a Cadillac buyer might be impressed by a Lexus dealer, but a Lincoln buyer would be blown away. The JDP data, even through the lens of my statement above regarding Buick's buyers, and that which you are endorsing, makes your statement about Lincoln's "leaps and bounds beyond" customer service even more BS.

 

[free_energy0]

Cadillac has a more discerning buyer based upon what criteria? Escalade certainly doesn't attract a more discerning buyer overall being just as likely if not more likely to scrape the bottom of the new money barrel as to attract the Southern Living crowd. (GMC would be a better example for the latter) I mean, this is the crowd Cadillac is trying to sway with their 'Fame' commercial which may as well be titled as the "People Who Love Pimped Out Hood Rides Unite' commercial. ATS and CTS? Currently they appear to be doing more to sway the existing GM owner base 'done well' to trade up from their Impala or LaCrosse than to wrangle anybody out of their 6 Series Gran Coupe or C Class. I could go on, but you get the point. The notion that the Cadillac client base is currently, in general, one of great taste and distinction is just giggle inducing.

If Cadillac is Southern Living, then that would make Lincoln Joe Dirt Monthly. Do you think the guy looking at a CTS is the same as one looking at a MKS? Does any Lincoln get compared to the 3 series, A6, or any German car? Also, the Escalade isn't bought by the same folks who bought them years ago, in fact Escalade buyers have an annual income over $200K. In addition, Cadillac's ATPs are significantly higher, and it's buyers are both younger and wealthier.

As is almost always the case, time is just going to prove me right again

Good Lord, the more you're wrong the more delusional you get. You've already been proven wrong in this thread, and I can think of several examples from memory were your automotive analysis and predictions have been complete dog $**t.

 

[free_energy0]

I don't care if you want to go on a tangent about your grievances with Cadillac's management, but you are pretty much full of **** re: your statements on Cadillac v. Lincoln customer service. It's not that hard to objectively recognize you've been checkmated by evidence that contradicts your own statement. You are free to feel like Lincoln has leaps and bounds better customer service, based on your own personal experience or whatever, but other than a treadmill of qualifiers, distractions, or inconsistent reasoning, you don't have any evidence to support that.

PS: I don't know what Southern Living is.