I really like what Buick is doing

2230 Views 18 Replies 14 Participants Last post by JerryL, Dec 29, 2014

longislander

Discussion Starter · Dec 20, 2014 (Edited)

We picked up my wife's 2015 Encore Premium FWD this past week, the lease on her 2013 Verano having ended. We both loved the Verano (her second one, the first was flood-damaged in Hurricane Sandy) for its upscale, premium look and feel, inside and out. Initial impression of the Encore is much the same - it just looks and feels "deluxe" in every aspect. I sat in a LaCrosse in the showroom while some paperwork was being prepared and was very impressed, again, with the ritzy look of the interior as well as the handsome exterior and overall attention to detail (and my car is a 2014 CTS so I'm accustomed to luxury cars).
If Buick is doing well, it's deservedly so - they have a razor-sharp focus on their intended market and hit the bulls-eye. The cars deliver exactly what you'd expect from a car with the Buick badge.
Not only that but the Buick "Owner Experience" has been great; we've received prepaid Visa cards, a nice little portable phone charger, regular mail communications, etc. to thank us for being customers (I don't get the same level of customer appreciation from Cadillac!).
This Encore is our 4th Buick purchase in 31 months and as long as they keep doing the right thing, product-wise and customer service-wise, we will surely continue to be repeat customers. Great job, Buick!

Reactions: 5

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Hitman1970

· #2 · Dec 20, 2014

Nice report. We have no plans to purchase for 5 years or more. Will be interesting to see which way my wife wants to go when her time with the Outlook is up. I have enjoyed being back in a Buick the past couple of years. The Encore is a great vehicle. Got to spend sometime inside one while a co-worker was testing it for a couple of days.

He went with a Subaru Forester. He readily admits the Subaru interior is no where near a nice as the Encore was.

Congrats again on your new lease.

BlackGTP

· #3 · Dec 20, 2014

I think you are right, Buick has a strong handle on what it is. They just need to get the public to give them a try.

Dovetonsils

· #4 · Dec 20, 2014

I agree. Buick hit a home run with the Encore. When I was shopping for my Regal, I was very impressed by the Encore. Wish I needed an Encore and a Regal, but I don't right now. Maybe when my son's Alero dies, the Encore will be a good replacement.

neshapop

· #5 · Dec 21, 2014

I must say that my experience is quote the opposite, as an owner of Regal Turbo 2011 (Opel built unit). I had myriad of issues, mostly small or moderate problems with the car but service always required 2 or 3 trips to the dealer in order to be fixed. Some of them were borderline incompetence to fix the problem or problem with ordering the parts.

Probably I will go elsewhere with my next car but not so soon, my fear is if this goes on and on in similar manner after the warranty runs out I will have to ditch this car before repair bills start to pour in.

Simply after this car I lost my faith in GM cars and its service while under warranty.

paul8488

· #6 · Dec 21, 2014

neshapop said:
I must say that my experience is quote the opposite, as an owner of Regal Turbo 2011 (Opel built unit). I had myriad of issues, mostly small or moderate problems with the car but service always required 2 or 3 trips to the dealer in order to be fixed. Some of them were borderline incompetence to fix the problem or problem with ordering the parts.

Probably I will go elsewhere with my next car but not so soon, my fear is if this goes on and on in similar manner after the warranty runs out I will have to ditch this car before repair bills start to pour in.

Simply after this car I lost my faith in GM cars and its service while under warranty.

Maybe it's the same with all manufacturers, but we have lots of examples here lately of how hit-and-miss GM can be when it comes to product and service. It's unfortunate, because when they're good, they're really good...

dslay04

· #7 · Dec 21, 2014

Yea I do wish Cadillac would have a better program like Buick. Barely hear anything

longislander

Discussion Starter · #8 · Dec 21, 2014

dslay04 said:
Yea I do wish Cadillac would have a better program like Buick. Barely hear anything

I know, right? Funny, because the last time I had a Cadillac, a 2007 CTS, I received a nice leather key fob, beautifully presented in a fancy metal box with a painted illustration of the grille with an embossed Cadillac wreath-and-crest on the cover. This time? Nothing.

Jesda

· #9 · Dec 21, 2014

I could imagine myself in a Regal GS. It's the kind of car that seems to fit in anywhere. Not too pretentious but still respectably nice.

dslay04

· #10 · Dec 21, 2014

longislander said:
I know, right? Funny, because the last time I had a Cadillac, a 2007 CTS, I received a nice leather key fob, beautifully presented in a fancy metal box with a painted illustration of the grille with an embossed Cadillac wreath-and-crest on the cover. This time? Nothing.

When my wife leased her SRX and when I got my new CTS, all we get are this quarterly magazine. Everything else is just service ads. Thanks being said, my dad's Benz dealership doesn't do much either. Not even the magazine. But my Audi dealer did a lot. Much more contact. Annual "birthday" emails, periodic check-ins

1957wildcat

· #11 · Dec 21, 2014

Even in a thread titled "I like what Buick is doing," two of the posts are about Cadillac ( ! ). Lots of news and posts and opinions about Cadillac everywhere lately.

I like what Buick is doing, hope they'll do more of it, and hope they'll have somebody to fight for Buick as much as Johann and others are fighting for Cadillac.

longislander

Discussion Starter · #12 · Dec 21, 2014

1957wildcat said:
Even in a thread titled "I like what Buick is doing," two of the posts are about Cadillac ( ! ). Lots of news and posts and opinions about Cadillac everywhere lately.
I like what Buick is doing, hope they'll do more of it, and hope they'll have somebody to fight for Buick as much as Johann and others are fighting for Cadillac.

The Cadillac references are a comparison with Buick as far as owner communication and it seems that Buick is doing a better job of it!
P.S. Just curious..what is a 1957 Wildcat?

91fairladyZ

· #13 · Dec 21, 2014

Jesda said:
I could imagine myself in a Regal GS. It's the kind of car that seems to fit in anywhere. Not too pretentious but still respectably nice.

I so want a GS. As quick as an ATS, handles almost as well and has a larger back seat for the fam.

usayjim2

· #14 · Dec 22, 2014

Did anyone notice what Longislander said about sitting in the LaCrosse while the paperwork was being done ?? This is exactly what Cadillac will lose big time when it goes to separate dealerships . Customers there with their wifes and /or family members buying or leasing their vehicles , while Dad or Grampa get to look over and sit in enjoy the top end products experience . It will be a great day for Buick when that happens and for the new GM not formerly GMC dealerships . This will give the GM ones the ability to feature a Buick showroom and facia in the GM structures . Ford's Lincoln set up is similar , and it adds a prestigious look to the whole dealership . Frankly , the sooner Cadillac exits the GMC dealerships , the better !! Buick will add new models in a year or two and its' excellent growth of sales and reputation are becoming the new benchmark for the company . This planned move by Cadillac will justly reward Buick for it's well deserved high customer satisfaction rating , and increasing sales !!

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adamjeeps

· #15 · Dec 22, 2014

Don't really care about the extras, just give me a vehicle that works properly from the beginning.

Sent from AutoGuide.com Free App

1957wildcat

· #16 · Dec 22, 2014

longislander said:
Just curious..what is a 1957 Wildcat?

One-of-a-kind! (Me LOL)

ponchoman49

· #17 · Dec 29, 2014

I would like Buick much better if they would make a large sedan with an actual trunk that you can see out of where my legs aren't smashed up against the front center console. The Chevy Impala is better in all these areas up to a point.

Dovetonsils

· #18 · Dec 29, 2014

ponchoman49 said:
I would like Buick much better if they would make a large sedan with an actual trunk that you can see out of where my legs aren't smashed up against the front center console. The Chevy Impala is better in all these areas up to a point.

You want to be able to see out of the trunk?

Reactions: 1

JerryL

· #19 · Dec 29, 2014

I recently liked what Buick is doing also, put myself into a new Verano 2.0T and out of my Sonata 2.0T lease. I felt the deal was far better than an ATS lease I walked in looking for. My first Buick since a bought new 1986 Regal GN.

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