Helped a Family Friend Buy a Used 2013 GLK
Let me flat out say, I am what others here identify as a value shopper. I have the cash, but its not going out of me if I do not perceive I am getting my money’s worth. Our Family friend, an older lady was totally set on a Mercedes or luxury brand, and being this might be her last car, I can understand why. She loves the styling and is not going to be doing any burn outs. Its practical with technology that is not totally overwhelming. I was honored to shop with her.
The plates obviously changed on the car already.
Impressions on the car are average. It’s a nice car, has a decent level of equipment but nowhere near my 2013 Equinox. Off the line it’s pretty peppy but again, it’s not as eager to lay down rubber as the Equinox. Probably the gearing settings. It’s not as quite but the technology suite is well thought out and simple to use.
It drives much firmer than the Equinox and the steering is much much tighter. This is probably the singular advantage it has over an Equinox.
The remote door lock and entry is sort of gimmicky. The sales person spent a lot of time going through it and how it works and all the corporate selling points.
Sitting in the back seat was an eye opener, suspension thumps and exhaust noise came through the cabin. It felt really like a CRV than a Mercedes. I got to say here, that the Equinox is a much nicer place to be in the back and also on the drivers or passage seat.
MB Onstar like service is really expensive and does not offer as much goodies as Onstar. For Example, yesterday, I called OnStar and asked them to reserve a place for us at a local restaurant and they did as we headed there.
The price sucked, but it seems like all MB dealers are pretty good at keeping pricing high. Being a value shopper, the only thing I can see convincing me to pay for it is that 3 pointed star.
Warranty
I thought the Mercedes Benz Warranty was Excellent. Though its not as good as Chevrolet, it covers everything, not just power train, and the dealer threw in an additional 1 year over and above manufacturer. Mercedes lifetime road assistance service too is excellent.
Customer Service
Frankly, I thought based on talk here on GMi that we would have waiters serving us caviar and giving us feet massage. Suffice to say that was not the case. Curious, I asked what happens during servicing of the vehicle. I was told you have to have an appointment and the loaner is $35.00 and only 100 miles, so I cannot drive to Vegas. The whole buying experience was exactly as we have at Weseloh Chevrolet. At Chevrolet, I also get loaner car service for about $30.00 dollars, unlimited miles, as long as gas is on me. I usually take electric loaners.
Would I lay down coin for a Mercedes? For me only as a lease.
Having done my research and she having done hers, she got what was a decent price for a low miles mercedes with a full warranty bumper to bumper
