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Customer-facing touch points consolidated for greater consistency.
GM
November 20, 2014
DETROIT – General Motors Co. (NYSE: GM) today announced a series of leadership changes to continue its evolution into a stronger, more customer-centric organization.
“We understand that we have to earn our customers’ trust and loyalty, and that every interaction matters,” CEO Mary Barra said. “The vehicle purchase is just the start. We intend to earn customers for life by delivering exceptional quality and customer care, and these changes put us on a path to achieving that.”
Full article available at link.
GM
November 20, 2014

DETROIT – General Motors Co. (NYSE: GM) today announced a series of leadership changes to continue its evolution into a stronger, more customer-centric organization.
“We understand that we have to earn our customers’ trust and loyalty, and that every interaction matters,” CEO Mary Barra said. “The vehicle purchase is just the start. We intend to earn customers for life by delivering exceptional quality and customer care, and these changes put us on a path to achieving that.”
Full article available at link.