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Ford's Latest Better Idea: Its New Ad Campaign Aligns With Dealers Slogan: 'Drive One'
By MIKE SPECTOR - The Wall Street Journal - March 18, 2008; Page B1
Over the years, Ford Motor Co. made quality "Job One" and asked if you've driven one lately. More recently, it has run through less memorable advertising slogans, proclaiming "No Boundaries" and "Bold Moves."
Now, as a critical part of Chief Executive Alan Mulally's turnaround campaign, Ford is gearing up a marketing push that will take a new approach to attacking an age-old problem for Detroit -- the steady defection of once-loyal customers to foreign auto makers like Toyota Motor Corp. and Honda Motor Co. For years, Ford, General Motors Corp. and Chrysler LLC have mainly tried to win back customers through big-budget advertising campaigns driven from Detroit, often with little coordination with dealers, who spent millions of dollars in local ads.
The campaign, which will begin next month, features a new tagline -- "Ford. Drive One" -- developed in meetings with dealers in the last several months, according to a person briefed on the campaign. While the slogan will appear in television commercials, Ford is counting on aligning dealers nationwide to echo the same message in their advertising efforts aimed at local audiences, this person said.
"In the past, when it came to the corporate or Ford primary brand campaign, it was their campaign, they developed it on their own and let the dealers know what it was going to be," says Mark Smith, president of Smith Ford Inc. near Kansas City, Mo. and the chairman of Ford's dealer council marketing committee. "I'd say there's been a little bit of frustration among the dealer body."
The campaign, which was outlined to Ford's board of directors last week, is the brainchild of Jim Farley, the former Toyota marketing wiz whom Mr. Mulally hand-picked last year to torque up Ford's image in the market, and it could make or break Mr. Mulally's tenure at Ford.
Consideration is an especially pressing issue now for Ford and GM: After years of focusing on high-margin pickup trucks and sport-utility vehicles, both have markedly improved the quality of their cars. But about half of the people shopping for cars simply ignore them, according to J.D. Power and Associates. Ford's own internal research shows its approval rating at just 44%, according to Mr. Farley's board presentation, below the 49% garnered by GM's Chevrolet brand and Toyota's healthy 74%.
Ford hopes to boost those numbers with new vehicles such as the Ford Flex, a seven-seater small SUV that has received positive buzz. In a meeting last week, Mr. Farley told Ford's board of directors he hopes to establish "Drive One" as the auto industry's answer to Nike's "Just Do It" -- an enduring tagline that has inspired customers and represented the company for years, a person familiar with the meeting said. In the last few years, Ford has switched taglines several times without finding one that works.
This newest slogan harkens back to what was arguably Ford's last major successful tagline that began in 1980: "Have You Driven a Ford Lately?" Mr. Mulally has uttered that slogan at every opportunity since taking the helm at Ford in an effort to entice customers to dealerships.
By working closely with dealers, Mr. Farley aims to build a grass-roots "army of Ford brand advocates," he told the board, the person familiar with the meeting said. The traditional, top-down campaigns that the Big Three have run in the past have achieved "nothing," he said in his board presentation, this person said.
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Ford's Latest Better Idea: Its New Ad Campaign Aligns With Dealers Slogan: 'Drive One'
By MIKE SPECTOR - The Wall Street Journal - March 18, 2008; Page B1
Over the years, Ford Motor Co. made quality "Job One" and asked if you've driven one lately. More recently, it has run through less memorable advertising slogans, proclaiming "No Boundaries" and "Bold Moves."
Now, as a critical part of Chief Executive Alan Mulally's turnaround campaign, Ford is gearing up a marketing push that will take a new approach to attacking an age-old problem for Detroit -- the steady defection of once-loyal customers to foreign auto makers like Toyota Motor Corp. and Honda Motor Co. For years, Ford, General Motors Corp. and Chrysler LLC have mainly tried to win back customers through big-budget advertising campaigns driven from Detroit, often with little coordination with dealers, who spent millions of dollars in local ads.
The campaign, which will begin next month, features a new tagline -- "Ford. Drive One" -- developed in meetings with dealers in the last several months, according to a person briefed on the campaign. While the slogan will appear in television commercials, Ford is counting on aligning dealers nationwide to echo the same message in their advertising efforts aimed at local audiences, this person said.
"In the past, when it came to the corporate or Ford primary brand campaign, it was their campaign, they developed it on their own and let the dealers know what it was going to be," says Mark Smith, president of Smith Ford Inc. near Kansas City, Mo. and the chairman of Ford's dealer council marketing committee. "I'd say there's been a little bit of frustration among the dealer body."
The campaign, which was outlined to Ford's board of directors last week, is the brainchild of Jim Farley, the former Toyota marketing wiz whom Mr. Mulally hand-picked last year to torque up Ford's image in the market, and it could make or break Mr. Mulally's tenure at Ford.
Consideration is an especially pressing issue now for Ford and GM: After years of focusing on high-margin pickup trucks and sport-utility vehicles, both have markedly improved the quality of their cars. But about half of the people shopping for cars simply ignore them, according to J.D. Power and Associates. Ford's own internal research shows its approval rating at just 44%, according to Mr. Farley's board presentation, below the 49% garnered by GM's Chevrolet brand and Toyota's healthy 74%.
Ford hopes to boost those numbers with new vehicles such as the Ford Flex, a seven-seater small SUV that has received positive buzz. In a meeting last week, Mr. Farley told Ford's board of directors he hopes to establish "Drive One" as the auto industry's answer to Nike's "Just Do It" -- an enduring tagline that has inspired customers and represented the company for years, a person familiar with the meeting said. In the last few years, Ford has switched taglines several times without finding one that works.
This newest slogan harkens back to what was arguably Ford's last major successful tagline that began in 1980: "Have You Driven a Ford Lately?" Mr. Mulally has uttered that slogan at every opportunity since taking the helm at Ford in an effort to entice customers to dealerships.
By working closely with dealers, Mr. Farley aims to build a grass-roots "army of Ford brand advocates," he told the board, the person familiar with the meeting said. The traditional, top-down campaigns that the Big Three have run in the past have achieved "nothing," he said in his board presentation, this person said.
Article continues at link.