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Hey all,

I almost feel guilty that I haven't been posting more.

I actually run my store's website now, and it isn't even hard, being the e-Manager, training coordinator, and 3rd-string sales manager at my store now. The hard part is handling the phone calls, as they interrupt what I'm trying to do no matter what.

As most of you guys, and girls, know, I've deliberately shielded my dealership for both good and bad, because I'm a member of this forum, and my participation on this forum is as a product advocate and salesperson's advocate first and foremost, and so that I might be able to gripe now and then.

Now the gripes.

1. Like most dealerships, we run crazy, unrealistic ads with the "includes all rebates" disclaimer. Like all dealerships who advertise, we have to. The alternative is looking like the most expensive dealership in the paper. The downside is that I have the explain the darn ad 242x daily, whether I'm trying to help a customer, answer an email, or train a salesperson.

2. My schedule is crazy. I'm working on that, as right now, I'm the only employee in the whole frizekin' dealership that doesn't get a day off every week. That wears me down a whole freaking lot, but, loyal supporters, it's a "problem" that I am not only capable of dealing with, but it -will- be fixed next month.

3. Our sales staff is weak. With that in mind, I'm immensely proud of many of them, especially the younger sales consultants, for their hard, independent work in earning their 2004 Chevy Sales Consultant Certifications. Overall, though, I have a young group that I'm training, and at the same time I'm still learning how to relate with them, all while taking 242 phone calls daily. See #1. As it is, I'm still an unofficial salesperson, as few of our staffers can really show what our vehicles can do, much less demonstrate the knowledge necessary to sell a Corvette.

4. The lack of integrity disturbs me. I work with a lot of people, including both salespeople and managers, who are still [other brand] nuts. These people should be gone, if nothing else, selling a product they believe in. The fact of the matter is that they themselves are convinced that my product is not as good as the one they "like," when it is actually better, since we have no Lexus or Caddilac fans on our staff, and "their" brands all rank below Chevy.

5. In relation to #2, being the "bottom-rung" manager, I wear all the hats that nobody else wants to wear. That's no big deal, and everybody who's ever had a boss has to deal with the same issue. The phone deal becomes the big issue again.

Life's rough, I know it, and I'm a delegator by nature. Just a few gripes on behalf of an evil sales manager who feels the pressure now and then, on a forum that knows what I think and feel better than most.

All replies welcome,

Ghrankenstein
:frankie:
 
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