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Discussion Starter · #1 · (Edited)
In Sept 2014 I brought in my 2010 Equinox LTZ for a radio problem. After inspecting it, the dealer replaced it (2nd. time). My fault for not thoroughly checking it out afterwards. When I did a few days later, I found that the HDD didn't work. So I brought it in again. One of the techs said you had to put in a USB device so the radio would recognize it and the HD would initiate. Didn't sound right but I tried it. Nope. Didn't work. So I brought it in again on Dec 1. Now I was told that the cable from the USB was bad and had to be replaced. Car was in service for almost 3 weeks. Brought it home on Dec 19. Didn't drive the car much over the weekend and on Dec 22, I noticed the auto shifter handle was scratched and a gouge on the dash where they had to take it apart. I called the service manager on Dec 23 to complain about it and he told me that he would be available on the 24th. till around 2:30. Called him back then and left a message. No response. Called on the 26th. and left a message. NO response. Waited till Monday the 28th. No response. I want this damage fixed but the dealer is avoiding my calls now. What's my next move?

UPDATE: After GM Customer Service got involved, the issue has been taken care of. All is fixed. It is unfortunate that it had to come to this. If the Dealer Service Mgr had initially taken care of this, I would not have had to go to this extent. Thank you GM Customer Service.
 

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Discussion Starter · #8 ·
One more thing- I own 3 chevy products: The 2010 Equinox (LTZ),leased 2013 Cruze RS, and 2010 Camaro SS all of which I take pride in and take care of and which are all serviced at this dealership. Is this how they treat a loyal customer? Makes me think twice about going back for routine service maintenance. They're not the only shop in town.
 
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