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Whoa. Before you go calling the BBB, give GM customer care a call. Jeez. They'll get in touch with the dealer and get it straightened out ASAP for you.

The car dealership is an independent business - GM can coax and say "pretty please" - but they can not force the dealership to act (and neither can the BBB). I still suggest the BBB - then on to small claims court. That will get the dealership's attention.
 
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