Joined
·
4,823 Posts
Monday:
I get a phone up. Customer says he wants to come in for trade evaluation. He gives me the keys and I have it evaluated. 2004 Toyota Corolla. I always ask if a car is Salvage or rebuild. He says NO. My boss books it at $7,000. He wants it cut back in a check to him and wants to apply none of that to a Vue XE FWD. He says he will think about it and leaves.
Tuesday:
Customer calls me up and asks me to run a lease on a Vue XE FWD, 39 months/12,000 miles per year with $0 down. I give him $299 monthly. He is not entitled to current incentives which is currently $750 for owner Loyalty. He says thanks, he likes the price and will call me back. i assume he is going to start dialing for dollars. 10 minutes later he calls back and tells me he just called our other store and that he was quoted $275. I tell him that was with loyalty which he doesn't have. he says he will call me back.
5 minutes later my sales manager calls me into his office and says this guys wife is on the phone and she wants the loyalty and that he needs to give it to her. he told her there was no way she could get it as they do not have a GM vehicles in the household. She says she will talk to the husband and call me back. Needless to say, I was pretty upset and felt insulted, but i let it go.
She calls back and says they will take one for the $299 if i throw in a sunroof. I tell her about GM rules with GMS and that they are not getting a free roof and again she hangs up, calls me back and says they will take it. She will call me about coming in and getting the paperwork started.
Wednesday:
The husband calls and tells me he wants to come in Thursday at 7pm and that I am not to be with other customers at 7pm. i told him there was no way i can guarentee that and that I will see him at 7 on thursday.
Thursday:
Customer comes in at 7pm. I was not with anyone and we got the credit app filled out and selected a vehicle. They left planning to pick up the car Saturday at 11am. My day off, but i said I would be here.
Friday:
Today the wife calls with the GMS number and she wants to have the check on Saturday. This is impossible as our business office is closed and regardless we have to process the deal to get the check. I told him it would be Monday afternoon befor ehe could have the check. he asks if we do it today if he can have the check. I said fine and rushed to get the deal ready. At first i thought he needed the cash or something right away.
he comes in at 3pm like he said and hands me the title. ITS A FREAKING SALVAGE/REBUILD TITLE! I told him np way we were going to give him $7,000 for a salvage car. he starts arguing with me about how I should have known when I ran the VIN and that all dealers run the vin. I don't know of a single dealer that runs the vin and I told him I asked him and showed him on his trade sheet where I circled straight title. He tells me I just screwed him and that he lost a customer and we will never have business in this town again.
I told him to have a great weekend and showed him the door.
When did he think I wouldn't find out about the title??!? how dumb are people?
I get a phone up. Customer says he wants to come in for trade evaluation. He gives me the keys and I have it evaluated. 2004 Toyota Corolla. I always ask if a car is Salvage or rebuild. He says NO. My boss books it at $7,000. He wants it cut back in a check to him and wants to apply none of that to a Vue XE FWD. He says he will think about it and leaves.
Tuesday:
Customer calls me up and asks me to run a lease on a Vue XE FWD, 39 months/12,000 miles per year with $0 down. I give him $299 monthly. He is not entitled to current incentives which is currently $750 for owner Loyalty. He says thanks, he likes the price and will call me back. i assume he is going to start dialing for dollars. 10 minutes later he calls back and tells me he just called our other store and that he was quoted $275. I tell him that was with loyalty which he doesn't have. he says he will call me back.
5 minutes later my sales manager calls me into his office and says this guys wife is on the phone and she wants the loyalty and that he needs to give it to her. he told her there was no way she could get it as they do not have a GM vehicles in the household. She says she will talk to the husband and call me back. Needless to say, I was pretty upset and felt insulted, but i let it go.
She calls back and says they will take one for the $299 if i throw in a sunroof. I tell her about GM rules with GMS and that they are not getting a free roof and again she hangs up, calls me back and says they will take it. She will call me about coming in and getting the paperwork started.
Wednesday:
The husband calls and tells me he wants to come in Thursday at 7pm and that I am not to be with other customers at 7pm. i told him there was no way i can guarentee that and that I will see him at 7 on thursday.
Thursday:
Customer comes in at 7pm. I was not with anyone and we got the credit app filled out and selected a vehicle. They left planning to pick up the car Saturday at 11am. My day off, but i said I would be here.
Friday:
Today the wife calls with the GMS number and she wants to have the check on Saturday. This is impossible as our business office is closed and regardless we have to process the deal to get the check. I told him it would be Monday afternoon befor ehe could have the check. he asks if we do it today if he can have the check. I said fine and rushed to get the deal ready. At first i thought he needed the cash or something right away.
he comes in at 3pm like he said and hands me the title. ITS A FREAKING SALVAGE/REBUILD TITLE! I told him np way we were going to give him $7,000 for a salvage car. he starts arguing with me about how I should have known when I ran the VIN and that all dealers run the vin. I don't know of a single dealer that runs the vin and I told him I asked him and showed him on his trade sheet where I circled straight title. He tells me I just screwed him and that he lost a customer and we will never have business in this town again.
I told him to have a great weekend and showed him the door.
When did he think I wouldn't find out about the title??!? how dumb are people?
