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By customer-friendly, Taylor means Cadillac customers want to be able to tune the car’s radio without an hour-long ground school from their dealer. Taylor didn’t mention BMW’s infamous iDrive by name, but the point was taken.
...you gotta love it! :woot2:

In fairness, the writer later says that "we wished we had iDrive, since we’ve invested enough time figuring that system out". I guess the little knob is addictive.
 
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