After watching and helping my parents get a buy back on their Silverado I really learned a lot about it. I learned that dealers (GM anyway) do not help at all! When you go in and talk to the general manger of the dealership he/she will say that they back you and hand you a one eight hundred number to call, or at least that is what happen to them and our family has bought six cars off of that dealership in the past year! If anyone is ever needing advise, help or other with a buy back I would be very glad to help, it’s a long process, but if you play your cards right you can come out ahead. Below are some steps and tips to follow and consider during a buy back.
First: Try going to your dealer and talk to the president of the dealership and see what he/she can do. If they can’t do anything then call the company’s complaint area and file a complaint. TIP: THE MORE CORRESPONDANCE YOU HAVE WITH THE COMPANY REGARDING THE PROBLEM THE BETTER YOU ARE OFF. Over the phone they will offer you something, NEVER ACCEPT THE FIRST OFFER! Or they will send you a letter, I they do wait on the worthless letter. That letter will simply say that you need to file a complaint with the Better Business Bureau. So go the BBB’s website and file a complaint.
Sometime after that you will get calls from both the BBB and the company. Eventually you will get a call from the company making you an offer. If you don’t like the offer than just stay cool and tell them you need to think about it. They then give you a time frame when that offer expires (usually three days). Try to find a lawyer in that time and hire him! When it gets this far a lawyer is a MUST! Instead of you calling the company back regarding the offer, have the lawyer do it with you there. Make sure your lawyer has ALL YOUR RECORDS (service orders, oil receipts, etc) and let them chit-chat a while.
The guy from the company that your lawyer is talking to will then say he needs to “reevaluate the file”, whatever. TIP: TO REALLY SCARE THE COMPANY, THREATEN TO FILE IT WITH YOUR STATE ATTORNEY GENERAL. The company doesn’t want you to do that because the if the state gets very many complaints similar to yours they make the company do a national recall.
After that they will make you a fairly reasonable offer, my advice: if you like it accept it. Because after the second offer the company starts to get testy. Okay, if you accept it and it is a buy back it will take a while. First you go pick out a replacement vehicle (if replacement) make your dealer get it and then it takes about another three weeks.
When it all comes down be sure there are no hidden costs.! If there is make you lawyer call your business repersenative at the company and make him get rude about it. Trust me: it seems like a never ending fight, but if you do it all right you can come out alright! NUMBER 1 RULE: DO NOT BE NICE TO THE DEALER OR THE COMPANY, or you can kiss a buy back good bye!
If anyone wants more tips and/or advise here is how you may contact me:
E-Mail: [email protected]
AOL Instant Messanger: n2004sap
MSN Messanger: [email protected]
First: Try going to your dealer and talk to the president of the dealership and see what he/she can do. If they can’t do anything then call the company’s complaint area and file a complaint. TIP: THE MORE CORRESPONDANCE YOU HAVE WITH THE COMPANY REGARDING THE PROBLEM THE BETTER YOU ARE OFF. Over the phone they will offer you something, NEVER ACCEPT THE FIRST OFFER! Or they will send you a letter, I they do wait on the worthless letter. That letter will simply say that you need to file a complaint with the Better Business Bureau. So go the BBB’s website and file a complaint.
Sometime after that you will get calls from both the BBB and the company. Eventually you will get a call from the company making you an offer. If you don’t like the offer than just stay cool and tell them you need to think about it. They then give you a time frame when that offer expires (usually three days). Try to find a lawyer in that time and hire him! When it gets this far a lawyer is a MUST! Instead of you calling the company back regarding the offer, have the lawyer do it with you there. Make sure your lawyer has ALL YOUR RECORDS (service orders, oil receipts, etc) and let them chit-chat a while.
The guy from the company that your lawyer is talking to will then say he needs to “reevaluate the file”, whatever. TIP: TO REALLY SCARE THE COMPANY, THREATEN TO FILE IT WITH YOUR STATE ATTORNEY GENERAL. The company doesn’t want you to do that because the if the state gets very many complaints similar to yours they make the company do a national recall.
After that they will make you a fairly reasonable offer, my advice: if you like it accept it. Because after the second offer the company starts to get testy. Okay, if you accept it and it is a buy back it will take a while. First you go pick out a replacement vehicle (if replacement) make your dealer get it and then it takes about another three weeks.
When it all comes down be sure there are no hidden costs.! If there is make you lawyer call your business repersenative at the company and make him get rude about it. Trust me: it seems like a never ending fight, but if you do it all right you can come out alright! NUMBER 1 RULE: DO NOT BE NICE TO THE DEALER OR THE COMPANY, or you can kiss a buy back good bye!
If anyone wants more tips and/or advise here is how you may contact me:
E-Mail: [email protected]
AOL Instant Messanger: n2004sap
MSN Messanger: [email protected]