GM Inside News Forum banner

Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

9K views 92 replies 60 participants last post by  Ty_99  
#1 · (Edited)
An anonymous source provided me with this news tip:

Toyota now feels it's service campigns are no longer..."newsworthy". They are releasing them ONLY online to owners of said vehicles.

9000 is now a SMALL service action, much smaller than the supposed 167 snap ring deficient Camry owners, eh?.


Hello from Toyota Motor Sales USA. Yesterday, we informed the NHTSA of our intent to conduct a Special Service Campaign for our 2007 FJ Cruiser—approximately 9,000 early production vehicles—to inspect the tires.

We’ve not issued any media releases regarding this small volume service action, but because of the importance of this exciting new vehicle to the Toyota line-up and the incredible passion that has been ignited by FJ owners online in discussion groups, we’re going to try to be a bit more proactive and provide the right information to consumers and customers via consumer-generated internet discussions.

The service campaign is a voluntary action by Toyota to ensure the highest levels of customer satisfaction for FJ owners and to make sure that the vehicle continues to perform as expected by our owners. This is not a tire manufacturer recall, but a special servicing campaign by Toyota.

During the unique tire-to-wheel assembly process for the FJ Cruiser equipped with either the Bridgestone Dueler or Dunlop Grandtrek tires, there is a possibility that the inner bead of the tire may have experienced some damage. If that happened, a bulge could develop at some point on the sidewall and air could leak out. There have been no reported incidents of this actually happening—but we want to take the precaution of finding these tire/wheel assemblies and replacing the tires with new ones.

Affected FJ Cruiser customers will receive a letter from us starting in early July. The letter will ask FJ Cruiser customers to take their vehicle to a Toyota dealer for inspection, confirmation that they are within the affected tire-to-wheel assembly range and replace all involved tires at no charge to the customer. We think this will take about two hours.
Link: http://www.fjcruiserforums.com/forums/showthread.php?t=6110

Also See: Bridgestone tires selected for Toyota FJ Cruiser

Image
Image

Image
 
#3 · (Edited)
Re: Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

Not surprised by their sleazy moves- typical Toyota. I hope someone sues Toyota on grounds that they didn't read the boards and suffered damage/injury. The NHTSA has got to stop that before Toyota refuses altogether to inform anyone.

"During the unique tire-to-wheel assembly process for the FJ Cruiser equipped with either the Bridgestone [again!] Dueler or Dunlop Grandtrek tires, there is a possibility that the inner bead of the tire may have experienced some damage. If that happened, a bulge could develop at some point on the sidewall and air could leak out. There have been no reported incidents of this actually happening—but we want to take the precaution of finding these tire/wheel assemblies and replacing the tires with new ones."
 
#4 ·
Re: Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

cfch3399 said:
Ming, that picture isn't accurate for this thread. The tires involved are not BF Goodrich. "During the unique tire-to-wheel assembly process for the FJ Cruiser equipped with either the Bridgestone [again!] Dueler or Dunlop Grandtrek tires, there is a possibility that the inner bead of the tire may have experienced some damage. If that happened, a bulge could develop at some point on the sidewall and air could leak out. There have been no reported incidents of this actually happening—but we want to take the precaution of finding these tire/wheel assemblies and replacing the tires with new ones."
Ah, I'll change it. I just relied on a FJ Cruiser Tire google image search. :)
 
#6 ·
Re: Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

Well, they do say that they haven't had a single case of a vehicle having the problem they are "recalling" them for. Wouldn't it have been nice for (for an example) Ford to catch the tire problem with the Explorers this early?
 
#8 ·
Re: Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

Sounds like a typical Toyota..put the happy spin on what is essentially a potentially serious problem. However it is unlikely that anyone has done enough miles on these things for the issues to be a major concern. And no doubt a few are probably still on dealer lots.
 
#9 ·
Re: Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

That is definately sneaky! Honestly, I think it appears shady from the outside looking in. I would say it is shady even if it were any of the big doing it. That is not the appropriate way to deal with recalls. Hell, at least send a f'ing letter in the mail. It's a lot more likely to be read by the owner IMHO! Plus, it's a much more prudent business move. This looks like an attempt to shove the problem under the carpet.
 
#11 ·
Re: Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

This is pretty sneaky. If GM tried this - the media would bash them for trying to hide a serious problem.
 
#12 · (Edited)
Re: Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

I hear they're going to start coming to your house and whispering it in your ear. How is this in the best interest of the customer? Some wouldn't find out. Kinda shady to me.

I can't wait until they have to type out a couple hundred thousand emails for the next recall!

"Dear Mrs. Smith... we regret to inform you that the particular shade of beige we used on your Camry causes sterility. Please tell Mr. Smith for us... we're kinda scared to, and don't want to make a big deal out of it. Thanks so much."

Mr. Toyota
 
#14 ·
Re: Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

Shaddy.
 
#16 ·
Re: Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

I don't have any problem with message boards being used for notices like this, but it should be used in addition to any traditional means of getting the news out. So if there is no press release, myself I would assume that the poster may just be a joker.
 
#17 ·
Re: Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

Bridgestone again?

Read some of the posts on the FJ site. Are WE that bad? Check this one out from 'desertcruiser':
"Toyota seems to be making an enormous effor to back up its products, ie: Fj Cruisers. They deserve our appreciation and thanks."

We seem to be more ultra-critical of GM, instead of fawning over them.
 
#18 ·
Re: Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

Don't you believe they have not had complaints. If they had not they would not be doing this recall. They know their bad quality is catching up with them, and all their big bucks cannot buy enough good press to stop word from reaching the public that, "Toyota makes crap".
 
#19 ·
Re: Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

perhaps it's just me, but i don't really think there's a problem here. who's to say that there are no plans to do a mailer and notify all customers? this use of email could just be another way to notify customers of this problem, and for those who do have internet access it's quicker than waiting on a piece of mail. i think perhaps we're just piling on to Toyota without knowing what their full intent is concerning this tire issue. i'm not exactly Toyota's biggest fan, and lately i think their image as world's greatest automaker (by some anyway) has been proven a bit flawed, but they have been proactive in the past involving vehicle issues, so i see no reason to expect any less with this tire problem. i'm not saying that Toyota is the model for everything, but it wouldn't hurt GM to catch problems and nip them in the bud before they were all over the news. basically, if Toyota has figured out how to catch problems and notify customers before they were all over the press, why can't GM do the same thing?
 
#20 ·
Wow! Even GM doesn't stoop to tactics that low! Toyota and Honda will have increasing recalls as they build more and more different platforms. In a "I told you so moment", I've long claimed that Toyota and Honda will start having recalls like Ford and GM when they build more than a limited lineup of cars - hence, with a full lineup, the image of the wonderful Toyoduh and Honduh will become tarnished.
 
#22 ·
Re: Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

I'll agree that they're quick and pro-active here... but there's no doubt in my mind that they're trying to hide it. Why aren't they even calling it a recall... if it looks like a recall and smells like a recall...
 
#23 ·
Re: Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

A Bum In A Bus said:
Don't you believe they have not had complaints. If they had not they would not be doing this recall. They know their bad quality is catching up with them, and all their big bucks cannot buy enough good press to stop word from reaching the public that, "Toyota makes crap".
The following posts in that thread seem to indicate that they discovered that the process for installing the tires on to the rims wasn't being followed by the book, and, in theory, could cause a problem. Unless they are lying, this is one of those "caught it in the factory" deals.
 
#24 ·
Re: Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

SUPERBADD75 said:
perhaps it's just me, but i don't really think there's a problem here. who's to say that there are no plans to do a mailer and notify all customers?
If anybody bothered to read the actual thread, they said they were going to do just that.
 
#25 ·
Re: Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

Of course, if GM had come up with this idea...
 
#26 ·
Re: Avoiding Media FJ Tire Heat? Is Toyota Now Releasing Recalls Through Online Forums?

yamahr1 said:
Really they should just recall it on grounds of being just plain goofy.
Now, that's just funny! :lmao: :fall: You get a Bozo button for the day! :D