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2020 Malibu Premier Cajun Red picked up 9/19/19 Every factory option. Great car. Not my first.
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Discussion Starter · #1 ·
I have a 2020 Chevrolet Malibu premier leased on September 19, 2019. I love this car just like my last Malibu premier, but I have a very unusual problem or rather a few unusual problems with my XM radio. Since day one it changes stations all by itself while I am driving. It doesn’t do it constantly, it’s very erratic, but it usually happens at least once when I’m driving. At the very beginning I did not want the dealer to start taking things apart when the car was brand new and have other problems pop up or rattles. I did have the dealer “reset” the antenna connection I think it was. However that did nothing. Then I found out that there was a bulletin concerning this exact thing that I received from my brother who worked at a dealership in another state where I purchased the car. He sent me the bulletin and I made an appointment with my local dealer so they could see it and check this out. That visit ended with them telling me that the problem wasn’t that bulletin that the problem was my iPhone connected to my car with Bluetooth turned on was causing the problem. Sounded strange to me since I’ve always had an iPhone and I’ve always had XM Radio since probably the first day they were available in GM cars because I’ve always had GM cars for the most part. Anyway, for one whole month I turned off the Bluetooth on my phone and didn’t plug anything into my car and the radio station still changed all by itself. Months and months later I asked them to see if there were any updates and they said that there was and to bring the car in so I did and once again whatever they did didn’t change a thing.

I had no plans originally to purchase this car at the end of the lease because I don’t like to have a car that’s out of warranty because of the prices that they charge for repairs, but with the low buyout figure on this car and the high value on it if I want to sell it privately, I would be stupid not to purchase it which I plan to do. I only have 16,400 miles on the car in three years. I’m the only driver and there are rarely others in the car. Now that I am buying the car, I want the radio to get fixed while the warranty is still in effect until September. So, last week I went to the dealer and my regular service man wasn’t there and the one who was there had no clue why I was bringing my car in. I told him that the other service manager told me that he was going to replace the radio. So he said they would check it out. So I sat there for several hours while they did that and they came back and said that they had to order a new radio control assembly because my car had oxidation behind the screen causing a “ghost touch” making the radio switch stations intermittently! I looked at him and said so for three years there’s been oxidation there? Now, I know for a fact that my car was not sitting in some factory lot somewhere for months and months where maybe oxidation could’ve built up! That’s another whole story how I finally got this car but I had to call the factory directly myself since nothing was happening and my order had been in for four months. To make a long story short with that scene my car was built at the end of August and it was at the dealer by September 19, 2019. So it was a fresh build. Anyway the service guy said yes I’ve seen oxidation happen when I worked for a different auto manufacturer. So I said OK, but there’s a new problem now that’s been happening for about two or three weeks and that is when I go to send a text message with my phone plugged in and click on a person’s name on the screen I cannot start talking immediately because I have to wait until the little colored spinning wheel thing at the bottom starts turning then I can speak. It was never like that in three years until recently. As soon as I clicked on a person’s name I could start talking immediately. I explained that to him also but I think it went in one ear and out the other. Then yesterday or the day before, my phone was plugged in, my CarPlay button on my screen was lit up and I stopped to get gas. When I started the car again the CarPlay light wasn’t lit so I picked up my phone and saw that the connection was there because my phone was charging, but the CarPlay button wasn’t lit up on my dash. When I tapped it, the screen would go off for a second or so and then it will come back on again but the CarPlay still wasn’t lit up, but my phone was still charging. Anyway, when I brought the car to the dealer yesterday the CarPlay thing was working and was lit up, but after I left there on the way home it was erratic going on and then off again. When they told me that the car was done I immediately plugged in my phone to try to send a text message to see if I could start talking immediately like I’ve been doing for the last three years instead of waiting for that spinning wheel at the bottom to start turning. Of course that problem was not corrected, so I went right back inside the dealership and asked them to have the technician who was working on the car to come outside so I could show him what is happening. By now, my blood pressure was going up. He started out by asking me if I recently updated my iPhone and I said no. He said because sometimes things happen like this. I said but it’s been like this for the last two weeks or so. Then he said to me do you have pictures with your contacts of the people you’re trying to text and I said yes some of them, but I said they’ve been there for three years and this never happened before. I was starting to get more aggravated by the minute but trying to control myself. Then I told him about the CarPlay thing not working correctly and I said that just happened a couple of days ago. They were gonna take the car back inside with my iPhone and see if they could do something further. Not wanting to sit there for the rest of the day since I didn’t have a ride home I said let’s wait and see if we fixed the problem with the radio stations changing all by themselves. It didn’t do it yesterday while I was driving home but it’s not unusual because it wasn’t that far to drive and I haven’t been out at all today so I may just have to start driving the car around using up gas for a ridiculous reason, but I have to see if the radio station is going to change.

This morning I called XM Radio tech department and explained the problem to them and they said that it could be a few things and that the dealer can call them directly and work with them to get to the bottom of this. I’m sure that’s gonna go over real big when I tell the dealer that. I know this post is long but I wanted to explain everything that’s been done so far that hasn’t solved the problem.

I am hoping that maybe there are others out there who have had this problem and have found a solution so that when I do go back to the dealer I will have some real world experience from others to relate to them. Thank you in advance for anyone that has any suggestions. I really appreciate it.

PS Since I haven’t been in any of these forums in quite a long time I see that my signature is way out of date and I will fix it but I didn’t wanna do anything right now for fear that this message would disappear.

This message was written a few weeks ago in another GM section, but evidently it was the wrong place. Now I found this section and I’m hoping that someone, somewhere, somehow can give me some suggestions. On July 1, 2022 a NEW XM radio was installed in my car, but the problem has not been resolved. Since I wrote that message above, I did buy out my car and have all my paperwork done with the motor vehicle department. Several weeks ago I did send my service advisor an email telling him that the radio station was still changing all by itself and asked for what we could do next. He never responded and I have been busy and haven’t had the time to drive out to the dealership again. But when I do go, I would like to have something to tell them to check next since they obviously don’t know. They have been very nice but I hate when they come up with crazy excuses as to why this could be happening. Like I said it’s been doing this since day one in September 2019 and I have lived with it for three years. I didn’t care that much before because I figured if they couldn’t fix it it’s a lease car let General Motors deal with the next owner when they get the car. However that all changed with this crazy economy so I bought the car and now I want the radio fixed.

Any suggestions would be greatly appreciated. Thank you.
 

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Registered
2020 Malibu Premier Cajun Red picked up 9/19/19 Every factory option. Great car. Not my first.
Joined
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535 Posts
Discussion Starter · #3 ·
My guess is that the station-change buttons on beneath the left side of the steering wheel are changing your stations if they shake.
Thank you. Something to have them check out? Maybe a loose wire? 🙏🙏🙏
 
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