This from a friend of mine in Victoria, now doing the rounds of social media.
Not a happy camper, and i can understand why Holden are rapidly losing market share in Australia.
Holden Customer Service (sic) was contacted and are now defending the dealers actions.After receiving a recall notice from Holden to replace a faulty ignition for my Diesel Cruze I booked my car in to Poyser Holden Epsom well in advance for the recall and for a 90,000km service. I was informed at the time of the call that the parts for the recall would be definately available. As I work full time in Melbounre my partner took the 45 minute drive to be at Epsom at 08:00am for what I was told would be a 3 hour service. At close to 3:00pm the car is finally ready where an invoice for the service is presented for the amount of 1350.25. At the same time my partner is told that the recall is not done as we do not have the parts. My partner questioned why the cost for the service was so high to be given no real reason. At around 4pm I learned about the cost and the recall not being completed and was very angry. I contacted Poyser to discuss how they can justify this amount and to ask why the recall was not completed and why nobody bothered to contact me prior as I would have cancelled the service for when the recall was ready. During this time they were unable to find the details of my service resulting in me having to say I will call back another time, I was pretty livid! In the meantime I have contacted two other car dealers that provide car servicing and for the same model car and same work was quoted less than half the price of what I was charged today. I have turned my cars over every 5 years and have stuck with Holden however today I experienced the worst service ever and a service bill that is a total rip off!. No apology for wasting my partners time who changed working plans to help me out. I am really disappointed, you've lost me Holden.
Needless to say, he wont be buying another Holden.