Equinox/Terrain door rust issues? Customer Satisfaction #15136D

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Thread: Equinox/Terrain door rust issues? Customer Satisfaction #15136D

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    Equinox/Terrain door rust issues? Customer Satisfaction #15136D

    I own a 2013 Equinox with 45k on it. recently noticed all doors have paint bubbling/peeling and some rust beginning. An internet search found this to be a common problem. So this bulletin was created to address the problem just as long as you live in Canada. Seriously? What about the rest of us?






    #15136D: Customer Satisfaction - Side Door Hem Corrosion (Canada Only) - (Feb 28, 2017)
    Subject: 15136D – Side Door Hem Corrosion (Canada Only)

    Models: 2010-2014 Chevrolet Equinox
    2010-2014 GMC Terrain
    Vehicles Located in Canada Only
    This bulletin is being revised to extend the expiration date to May 31, 2018. Please discard all copies of bulletin 15136C.

    THIS PROGRAM IS IN EFFECT UNTIL MAY 31, 2018.

    Condition
    Certain 2010-2014 model year Chevrolet Equinox and 2010-2014 GMC Terrain vehicles may have side doors that can exhibit corrosion on the lower hem early in the vehicle’s life.

    Correction
    Dealers are to proactively seal the vehicle doors if corrosion is not present. If corrosion is present, dealers are to remove the hem corrosion, seal and repair the paint. If the corrosion is severe, dealers are to replace the doors.

    Vehicles Involved
    All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.

    For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to Canadian dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.

    The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

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    Re: Equinox/Terrain door rust issues? Customer Satisfaction #15136D

    Good afternoon, Phinxter

    We’re truly sorry to hear that you are experiencing concerns with your Equinox’s paint. You certainly have the right to expect long term reliability and performance from your vehicle and we apologize if this has not been the case. We would be more than happy to connect you with one of our certified GM dealerships to get your concerns addressed. If this is of interest to you, please provide us with your full contact information, VIN, current mileage and your preferred dealership. To learn more about GM’s privacy policy, please visit: http://www.gm.com/privacy-statement.html. We look forward to hearing from you soon and please don’t hesitate to let us know if you have any additional questions or concerns.

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    Re: Equinox/Terrain door rust issues? Customer Satisfaction #15136D

    Did you have any luck getting this resolved with the dealer? I'm having the same exact issue with my 2013 Equinox and was hoping to get some guidance on GM taking responsibility for this issue that seem to be quite common.

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    Re: Equinox/Terrain door rust issues? Customer Satisfaction #15136D

    Is this due to the (cost savings) thinner rustproofing as GM recently revealed on the Sonic?

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    Re: Equinox/Terrain door rust issues? Customer Satisfaction #15136D

    Get used to it. Literally every single GM vehicle that is a few years old with some miles on it has this issue.

    You can paint it, but it'll just happen again. It's due to the chassis flexing, wearing off the paint, and then corrosion begins.

    What I did (myself, since dealers and GM are useless), was POR 15 over the affected area, then prime/paint/clear. THEN, use 3M clear protective tape and apply that to the bottom of the door. That's really the only way you're going to fix this. Don't waste your time with bodyshops and complaining to GM.

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    Re: Equinox/Terrain door rust issues? Customer Satisfaction #15136D

    I just bought a preowned Equinox with 70,000 miles on it from a Chevy dealership in Naperville, IL on Sat. We looked at the engine, the repair/ownership/accident record, drove it, and the outside body all looked good. Got it home and noticed the rusted door bottoms on the inside of car. Clearly the dealership was aware of this problem and I now see that Canada has recalled these cars due to this problem. Is there anything I can do? I am a 60 year old widow who feels I was just taken advantage of.

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    Re: Equinox/Terrain door rust issues? Customer Satisfaction #15136D

    Quote Originally Posted by kpionke View Post
    I just bought a preowned Equinox with 70,000 miles on it from a Chevy dealership in Naperville, IL on Sat. We looked at the engine, the repair/ownership/accident record, drove it, and the outside body all looked good. Got it home and noticed the rusted door bottoms on the inside of car. Clearly the dealership was aware of this problem and I now see that Canada has recalled these cars due to this problem. Is there anything I can do? I am a 60 year old widow who feels I was just taken advantage of.
    How long ago did you buy it? You might be able to take it back for a refund.
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    Re: Equinox/Terrain door rust issues? Customer Satisfaction #15136D

    Good to know GM is doing this, I and many others had the issue with 2005-2012 vehicles. Some brand new HHRs I saw on the lot in 2010 even had rust bubbles after being unsold for a few months. Its improper sealing inside the door where the skin is folded over the door frame, so any water will seep into the bottom seam and rot it from the inside out.
    Make sure to push for a replacement though. Any area repainted will rust even worse after a year or two. At least make sure they repaint as narrow a strip as possible, I would think 1/8" or less if there are only a few bubbles of loose paint.
    I thought I was lucky to find a dealer offering to repaint the area under the 3yr warranty, as that was the only solution presented. Big mistake. They ground down to the metal on the lower 3" all along the bottom of the door, which rusted through horribly.
    Last edited by prod; 07-05-2017 at 05:42 PM.

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    Re: Equinox/Terrain door rust issues? Customer Satisfaction #15136D

    Rusting at the bottom of doors???? Gee, that has been happening for decades up here in salt country. When I buy a new vehicle, I spray lube inside the doors through the drain holes. It's not a sure fix but we do what we can do.

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    Re: Equinox/Terrain door rust issues? Customer Satisfaction #15136D

    Quote Originally Posted by kpionke View Post
    I just bought a preowned Equinox with 70,000 miles on it from a Chevy dealership in Naperville, IL on Sat. We looked at the engine, the repair/ownership/accident record, drove it, and the outside body all looked good. Got it home and noticed the rusted door bottoms on the inside of car. Clearly the dealership was aware of this problem and I now see that Canada has recalled these cars due to this problem. Is there anything I can do? I am a 60 year old widow who feels I was just taken advantage of.

    A recall has NOT been issued in Canada. GM of Canada has a customer satisfaction campaign to repair (or replace) the rusting door bottoms if the rusting problem occurs, including outside of the basic warranty. The campaign has a specific time limit.

    Recalls are issued in Canada and the USA for SAFETY issues.

    If you examined the car and drove it, how did you not see the inside rusting door bottoms until you got home?

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    Re: Equinox/Terrain door rust issues? Customer Satisfaction #15136D

    The main problem is the design of the rocker panels that allow you to get in and out of the vehicles without brushing your pants on the dirty rocker panel. It's a great design but has that one flaw. You HAVE to keep it clean!!
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    Re: Equinox/Terrain door rust issues? Customer Satisfaction #15136D

    Quote Originally Posted by rustywrench View Post
    Rusting at the bottom of doors???? Gee, that has been happening for decades up here in salt country. When I buy a new vehicle, I spray lube inside the doors through the drain holes. It's not a sure fix but we do what we can do.
    "that has been happening for decades"

    Yup, and it was fixed decades ago too; are they no longer galvanizing/surface-coating the steel?
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    Re: Equinox/Terrain door rust issues? Customer Satisfaction #15136D

    Quote Originally Posted by Ed753 View Post
    "that has been happening for decades"

    Yup, and it was fixed decades ago too; are they no longer galvanizing/surface-coating the steel?
    It's not the "bottom" of the doors but the inside of the door where the metal is folded over and a seam is created. This seam is right in line with the door seal and a lot of material can get stuck there. If it gets stuck there moisture stays in that area then sends it into corrosion mode.
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    Re: Equinox/Terrain door rust issues? Customer Satisfaction #15136D

    Quote Originally Posted by Ed753 View Post
    "it was fixed decades ago"
    But didn't ford have some serious issues with even their aluminum on mustangs etc? Gone are the days that they only used salt in the winter...now it is worse.

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    Re: Equinox/Terrain door rust issues? Customer Satisfaction #15136D

    Quote Originally Posted by bballr4567 View Post
    It's not the "bottom" of the doors but the inside of the door where the metal is folded over and a seam is created. This seam is right in line with the door seal and a lot of material can get stuck there. If it gets stuck there moisture stays in that area then sends it into corrosion mode.
    Yes I know it's not the "bottom" of the door; it's the "seem at the bottom" of the door (which is at the "bottom" of the door if anybody asks)... dear gawd.......

    If the metal is properly treated, sealed and finished it shouldn't be happening this soon, no matter how poor the design.


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