2013 Impala front end noise

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Thread: 2013 Impala front end noise

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    2013 Impala front end noise

    I purchased a 2013 Impala in November with 19,000 miles on it. I noticed a bang in the front end when backing out of driveway cutting to the right or left. And now the new drivers tire wearing uneven because the alignment is off "but only slightly and within specs". It has been in five times and they have done the following:
    1. Tighten motor mount
    2. Had it half a day to replaced a broken motor mount (same one they tightened two weeks earlier)
    3. Took the mechanic for a joy ride to "listen for the noise" - nothing done because it wouldn't make the noise
    4. Had it all day to "listen for the noise" - ordered a Strut Spacer
    5. Had it half a day to replace strut spacer
    6. Bringing it back in the morning and telling them to keep it until it's fixed!
    This car that I have owned for 6 months have been at the shop more times than my 2000 Buick LeSabre with 303,639 miles or my 2004 LeSabre with 296,733 miles on them! If Anyone has an ideas I would greatly appreciate it.

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    Re: 2013 Impala front end noise

    Please say it wasn't an ex-daily rental.

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    Re: 2013 Impala front end noise

    My understanding it was a car they had on their lot that management used & test drives done in.

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    Re: 2013 Impala front end noise

    I'd get a Carfax to verify that information. That's not a "normal" procedure, and when it is, they usually don't keep one for that many miles. Not saying it couldn't happen. I won't comment any more unless you find out for sure.

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    Re: 2013 Impala front end noise

    My 2012 LTZ was a brief rental in FL and I have had 0 issues. Car was in excellent condition and have had no problems in almost a year of owning it.


    What trim level is it? I know there was a TSB for the rear camber on earlier models, causing uneven wear. Sounds like yours is a bit different, though.

    Here's the 2013 TSBs, though.

    http://www.automd.com/tsb/chevrolet_m/impala_mm/2013_y/

    Also, please come over to ImpalaForums.com for information, assistance and media.
    Hey, you gotta watch that man...He'll go coastal on ya

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    Re: 2013 Impala front end noise

    Hello SafetyB,

    Wow! We are glad to hear you got a lot of miles out your Buick LeSabre's! I am truly sorry to hear that you've experienced concerns with your recently purchased 2013 Chevrolet Impala. I can certainly understand your frustration! Although I am not authorized to provide technical information, I'm happy to look further into this and document your concerns in our system or reach out to your dealership on your behalf. If any additional assistance is needed, please send a private message with your contact information and VIN.

    Best,

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    Re: 2013 Impala front end noise

    Just the same, I'd check that Carfax to see what it says about previous owner.

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    Re: 2013 Impala front end noise

    Funny but my 2013 Impala LT is also making a noise in the front end on the passenger's side that of course the dealer cannot replicate. I brought it in 3 times and the first time they did notice that the axle bolts were loose. That fixed the clanking sound when giving it part throttle at various speeds. Now it clunks and clanks going over any type of road imperfection. I understand these cars are murder on sway bar links and my parents 2008 just got new ones but I cannot believe that a 2013 purchased with 23k miles and now with 32K is so clunky or has bad sway bar links already. Going to try another dealer when I can get yet more time off from work.

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    Re: 2013 Impala front end noise

    Quote Originally Posted by ponchoman49 View Post
    Funny but my 2013 Impala LT is also making a noise in the front end on the passenger's side that of course the dealer cannot replicate. I brought it in 3 times and the first time they did notice that the axle bolts were loose. That fixed the clanking sound when giving it part throttle at various speeds. Now it clunks and clanks going over any type of road imperfection. I understand these cars are murder on sway bar links and my parents 2008 just got new ones but I cannot believe that a 2013 purchased with 23k miles and now with 32K is so clunky or has bad sway bar links already. Going to try another dealer when I can get yet more time off from work.
    We can certainly understand how frustrating it is to have to return to your dealership for repairs. Our apologies to hear you are experiencing these concerns with your 2013 Chevrolet Impala. I see you mentioned you'd be taking your vehicle to a different dealership for a second opinion. If any assistance is needed on our end, we're happy to help. You can send a PM here on the site!

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    Re: 2013 Impala front end noise

    The car was left overnight and they tried for the 8th time and they didn't hear it so I went and picked it up. Funny that I have had the car back for 4 days and it made the noise 8 times! I think I too should seek a second opinion!

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    Re: 2013 Impala front end noise

    Hi SafteyB,

    I understand how frustrating it is to have to return to the dealership for repairs. I see you mentioned that you will be seeking a second opinion. Sometimes it's best to ask the Service Manager to ride along with you in order to be sure they know what you are referring to. If you'd like any assistance contacting or locating a dealership we are always here to help!

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    Re: 2013 Impala front end noise

    Have you ever taken a technician for a ride to demonstrate the noise with you behind the wheel and on which surfaces? Noises are the toughest to re-create and pinpoint from a 2nd perspective, unless you can be behind the wheel and show them.

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    Re: 2013 Impala front end noise

    They have heard the noise twice and made corrections that didn't help

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    Re: 2013 Impala front end noise

    Quote Originally Posted by SafetyB View Post
    They have heard the noise twice and made corrections that didn't help
    Keep us posted on how everything turns out, SafetyB. If there's any additional assistance we can offer just send us a private message.

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    Re: 2013 Impala front end noise

    New symptoms...steering wheel shakes at 45-50mph without pulling, go over a bump and feel a vibration in the floor under my feet! It's going back to the shop tomorrow for the 9th time!

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