Genesis was rated the most dependable brand in the J.D. Power Vehicle Dependability Study for 2020. It's the first time the Korean brand was included, since its vehicles are only now old enough to be eligible.
The annual study examines problems experienced during the past 12 months by original owners of vehicles bought new three years ago, which for the 2020 study means models that were new for the 2017 model year. Close to 37,000 owners were surveyed in the study.
Brands as well as individual nameplates in popular segments are given a score, determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality. The study covers 177 specific problems ranging from engine and transmission issues to vehicle exterior to infotainment user-friendliness.