Ford extends transmission warranty for 560K Fiestas, Focuses

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Thread: Ford extends transmission warranty for 560K Fiestas, Focuses

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    Ford extends transmission warranty for 560K Fiestas, Focuses

    https://www.ctvnews.ca/autos/ford-ex...uses-1.4549171


    The Associated Press
    Published Wednesday, August 14, 2019 9:45AM EDT
    Last Updated Wednesday, August 14, 2019 11:08AM EDT


    DETROIT -- Ford is extending the warranties on about 560,000 small cars in the U.S. and Canada to cover a litany of problems with a troubled six-speed automatic transmission.

    The company has faced a string of lawsuits and complaints about the transmissions, which can lurch into gear or feel like they are slipping.

    The latest move covers 2014 through 2016 model year Focuses built before Nov. 5, 2015, as well as 2014 and 2015 Fiestas built before Oct. 15, 2014.




    It extends clutch warranties to seven years or 100,000 miles, while the warranty on the transmission control computer goes to 10 years or 150,000 miles. Ford also will reimburse customers in this group who paid for clutch repairs out of their own pockets, and it's giving owners of older Focuses and Fiestas another chance to get a free transmission software update.

    The extension, coupled with previous Ford actions, means that all Focuses and Fiestas built before the second half of 2015 will get the extended warranties. The company says fixes were made at the factory for cars built after that time.

    It's another development in a long string of problems with the Ford transmissions, which have resulted in a lawsuit settlement in the U.S. and a fine in Australia. In 2017, Dearborn, Michigan-based Ford settled a class-action lawsuit and agreed to pay owners of 2012 to 2016 Focus and 2011 to 2016 Fiesta cars up to $2,325. Those who paid for repairs could also be reimbursed in the complex settlement.

    Vice-President of Powertrain engineering Dave Filipe says tests show that customers are satisfied with cars that have received transmission hardware and software updates. Third-party surveys such as J.D. Power & Associates show the transmission "provides a competitive level of shift quality," Filipe said. The warranty extensions are not related to the lawsuit settlement, Filipe said.

    The latest batch of cars originally had a five-year, 60,000-mile transmission warranty, but didn't get the extended warranties offered on older models until now. Filipe said Ford fixed clutch seals on many of the cars but realized later that customers still were unhappy. The company also saw an uptick in clutch repairs from the latest group of cars, he said.

    In July, the Detroit Free Press reported that Ford knew the transmissions had problems before they went on sale, and that thousands of people have complained to the government about safety problems with them. The National Highway Traffic Safety Administration, the U.S. government's road safety agency, said Wednesday that it reviewed complaints about the transmissions and other data and "has not found evidence of an unreasonable risk to safety."

    "The customer satisfaction campaigns announced by Ford are intended to address reports involving shuddering and loss of power of affected vehicles," the agency said in a statement. "The agency will continue to monitor complaints and other data, maintain communication with Ford, and take action as necessary."

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    Re: Ford extends transmission warranty for 560K Fiestas, Focuses

    I wonder why Ford would do this for 560k vehicles when I was told that this is a minor problem isolated to a handful of vehicles. Must be Ford just being a good bunch of guys and making people happy by arbitrarily extending their warranties.

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    Re: Ford extends transmission warranty for 560K Fiestas, Focuses

    Quote Originally Posted by BlackGTP View Post
    Must be Ford just being a good bunch of guys and making people happy by arbitrarily extending their warranties.

    Pheobe Howard from Detroit Free Press deserves a lot of credit for turning Ford into a "good bunch of guys", if only temporarily. Had it not been for Howard's investigative report - along with multiple lawsuits - it's unlikely that Ford would have implemented this warranty extension.
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    Re: Ford extends transmission warranty for 560K Fiestas, Focuses

    Quote Originally Posted by BlackGTP View Post
    I wonder why Ford would do this for 560k vehicles when I was told that this is a minor problem isolated to a handful of vehicles. Must be Ford just being a good bunch of guys and making people happy by arbitrarily extending their warranties.
    They're all a problem but most of them have managed to stay together.
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    Re: Ford extends transmission warranty for 560K Fiestas, Focuses

    Quote Originally Posted by BlackGTP View Post
    I wonder why Ford would do this for 560k vehicles when I was told that this is a minor problem isolated to a handful of vehicles. Must be Ford just being a good bunch of guys and making people happy by arbitrarily extending their warranties.
    They're just a bunch of Swell Guys! You should know this by now, GTP.
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    Re: Ford extends transmission warranty for 560K Fiestas, Focuses

    Quote Originally Posted by Neanderthal View Post
    They're just a bunch of Swell Guys! You should know this by now, GTP.
    I learned on GMI that only GM is evil and the grass is greener everywhere else, especially at Ford. Ford's grass is super green, they use a lot of fertilizer there!

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    Re: Ford extends transmission warranty for 560K Fiestas, Focuses

    Good move. All it took was years of bad publicity and lawsuits.
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    Re: Ford extends transmission warranty for 560K Fiestas, Focuses

    Quote Originally Posted by BlackGTP View Post
    I learned on GMI that only GM is evil and the grass is greener everywhere else, especially at Ford. Ford's grass is super green, they use a lot of fertilizer there!
    GMI has telling me for years that GM transmissions are crap and Fords are the best.
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    Re: Ford extends transmission warranty for 560K Fiestas, Focuses

    The GM transmission in my BMW is the best functioning, most reliable part.
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