2018 Corvette Grand Sport repair issues - VERY frustrated.

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Thread: 2018 Corvette Grand Sport repair issues - VERY frustrated.

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    2018 Corvette Grand Sport repair issues - VERY frustrated.

    Purchased a used 2018 Corvette on 5/28 from a Cadillac dealer in Cincinnati. Car has 13,500 miles on it. On 5/29 the engine developed a common lifter chirp issue. I drove the car 75 miles total including the drive home from the dealer on the previous night. Contacted the dealer to inform them of the issue immediately. On 5/30 in the late afternoon the car was picked up on a roll back to avoid further damage. The selling dealer originally arranged for the car to be taken to a Chevrolet dealer that is certified and experienced with Corvettes. I was later informed that the Chevrolet dealer declined to take the car for various reasons so the car was taken to the selling Cadillac dealer for the repairs. On 6/4 I was contacted by the service manager who explained that it may take a while for the repairs because of process issues due to them being a Cadillac dealer and a large warranty issue. The car was assigned to the shop foreman that obviously has other job duties, however he is the most experienced. One 6/7 I left a message for a status on the car. Got a response on 6/10 it is in fact a lifter failure with damage to the cam and the cam, lifter and push rod will be replaced but I was cautioned that the parts may be difficult to obtain. However is all covered under warranty (which I expected). On 6/17 I received a voicemail that a portion of the parts are on back order and expected to be available in 4-6 weeks. On 6/18 I called the dealer to escalate the issue and expressed concern that at this rate the temporary tag would be expired, payments would be made and parts must be available at other dealers or able to be sourced from outside vendors. the called me back 10 minutes later stating they may have found the head gaskets (the only back ordered part) at a dealer in Indiana and would call me back tomorrow.

    I am frankly just frustrated with the entire scenario. I completely understand part failures. I understand things take time. But I should not have to keep pushing for a quicker solution. Dealers shouldn't disagree on who should work on the car and the car should have gone to the most qualified dealer. I wasn't provided a loaner to drive for a car I just paid 50k+ for that immediately had a defective warrantied part. The down payment cleared faster than the first update on the car. The tag will likely expire before I have it back. The car is new to me, i didn't even have time to reset the radio stations. Now I have a car that has had the engine dissembled. I am just plain frustrated with no real clear action.

    I have a 2015 Cadillac Escalade, 2011 GMC 2500HD Denali crew cab for which I purchased new, and multiple GM classic cars. I am a loyal GM owner but this experience doesn't make it easy.

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    Re: 2018 Corvette Grand Sport repair issues - VERY frustrated.

    Well that sucks. "Parts are on back-order" sucks. The car has been out a year, and the parts inventory isn't up to speed yet?
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    2.8 Liter Turbocharged V6 CMiatso DaBang's Avatar
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    In all my years of owing Vettes I've never had a Chevy dealer refusing to work on my car, even if purchased from another dealer. Ever. I'm also confused as to why there would be a parts issue on a car that has not had any engine revisions since 2015. The parts should be plentiful.. But I see that the after escalation they found the part so it seems U are more pissed at the sorry service and time wasted arguing than anything else. The issue U have, I haven't heard of it in a Vette but I the Camaro SS there was bulletin I think about the exhaust, but I also ready that some experienced it, the chirp, during AFM kick in.

    Also.. The level of service. This is one of the reasons I truly think Corvette needs to be it's own brand or paired to Cadillac. Chevy is just not equipped to handle the service needs of people paying upwards of $135K for a weekend toy. U can get a loaner if U take in a base ATS that cost U $37K, but not a Corvette costing $70K+. Insanity
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    Re: 2018 Corvette Grand Sport repair issues - VERY frustrated.

    Quote Originally Posted by CMiatso DaBang View Post
    In all my years of owing Vettes I've never had a Chevy dealer refusing to work on my car, even if purchased from another dealer. Ever. I'm also confused as to why there would be a parts issue on a car that has not had any engine revisions since 2015. The parts should be plentiful.. But I see that the after escalation they found the part so it seems U are more pissed at the sorry service and time wasted arguing than anything else. The issue U have, I haven't heard of it in a Vette but I the Camaro SS there was bulletin I think about the exhaust, but I also ready that some experienced it, the chirp, during AFM kick in.

    Also.. The level of service. This is one of the reasons I truly think Corvette needs to be it's own brand or paired to Cadillac. Chevy is just not equipped to handle the service needs of people paying upwards of $135K for a weekend toy. U can get a loaner if U take in a base ATS that cost U $37K, but not a Corvette costing $70K+. Insanity
    The Chevy Dealer knew what was going on and knew the parts were on backorder. Knowing that part of the stores profit comes from maintaining a good survey score and this issue screams bad reply they refused to handle the repair and take the hit. We had a Camaro customer in here the other day she left a bad review and survey on her selling dealer. When she went in for an issue they told her she was no longer welcome. She called us as the next nearest dealer. The shop manager asked why would you want to bring it to us and the whole story came out. The affect of reviews and csi scores on bonus's are having an unintended effect. I am not going to risk the profit from my bonus on an all ready bad situation.

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    Re: 2018 Corvette Grand Sport repair issues - VERY frustrated.

    I actually understand the point of the Chevrolet dealer for one single reason which is that the car was sold 24hrs earlier. The Chevrolet dealer did not want to be in the middle of a recent car sale and a potentially unhappy customer when the repairs take a long time or were for some reason not covered by warranty.

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    Re: 2018 Corvette Grand Sport repair issues - VERY frustrated.

    Quote Originally Posted by CMiatso DaBang View Post
    In all my years of owing Vettes I've never had a Chevy dealer refusing to work on my car, even if purchased from another dealer. Ever. I'm also confused as to why there would be a parts issue on a car that has not had any engine revisions since 2015. The parts should be plentiful.. But I see that the after escalation they found the part so it seems U are more pissed at the sorry service and time wasted arguing than anything else. The issue U have, I haven't heard of it in a Vette but I the Camaro SS there was bulletin I think about the exhaust, but I also ready that some experienced it, the chirp, during AFM kick in.

    Also.. The level of service. This is one of the reasons I truly think Corvette needs to be it's own brand or paired to Cadillac. Chevy is just not equipped to handle the service needs of people paying upwards of $135K for a weekend toy. U can get a loaner if U take in a base ATS that cost U $37K, but not a Corvette costing $70K+. Insanity
    The caddy dealer should be providing a loaner. When my vette was serviced for a warranty issue, the chevy dealer gave me a loaner. I've found while my caddy dealer practically shoves a loaner down my throat (in a good way) even for a couple hour service, the vette dealer only does loaners on overnights. You should talk to the caddy dealer about a loaner if you need one. They should be providing it. I actually thought it was part of the B2B on chevy's for overnight repairs. Before I traded my C6 for the C7, and the C6 was out of warranty, I had the caddy dealer do all the work. I have a great caddy dealer in Austin. I have had nothing but exemplary service from them.

    I'd also add you may want to force the loaner issue. Then at least it is costing the dealer something for each day your car is being serviced.

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    Re: 2018 Corvette Grand Sport repair issues - VERY frustrated.

    Quote Originally Posted by Stephens View Post
    Purchased a used 2018 Corvette on 5/28 from a Cadillac dealer in Cincinnati. Car has 13,500 miles on it. On 5/29 the engine developed a common lifter chirp issue. I drove the car 75 miles total including the drive home from the dealer on the previous night. Contacted the dealer to inform them of the issue immediately. On 5/30 in the late afternoon the car was picked up on a roll back to avoid further damage. The selling dealer originally arranged for the car to be taken to a Chevrolet dealer that is certified and experienced with Corvettes. I was later informed that the Chevrolet dealer declined to take the car for various reasons so the car was taken to the selling Cadillac dealer for the repairs. On 6/4 I was contacted by the service manager who explained that it may take a while for the repairs because of process issues due to them being a Cadillac dealer and a large warranty issue. The car was assigned to the shop foreman that obviously has other job duties, however he is the most experienced. One 6/7 I left a message for a status on the car. Got a response on 6/10 it is in fact a lifter failure with damage to the cam and the cam, lifter and push rod will be replaced but I was cautioned that the parts may be difficult to obtain. However is all covered under warranty (which I expected). On 6/17 I received a voicemail that a portion of the parts are on back order and expected to be available in 4-6 weeks. On 6/18 I called the dealer to escalate the issue and expressed concern that at this rate the temporary tag would be expired, payments would be made and parts must be available at other dealers or able to be sourced from outside vendors. the called me back 10 minutes later stating they may have found the head gaskets (the only back ordered part) at a dealer in Indiana and would call me back tomorrow.

    I am frankly just frustrated with the entire scenario. I completely understand part failures. I understand things take time. But I should not have to keep pushing for a quicker solution. Dealers shouldn't disagree on who should work on the car and the car should have gone to the most qualified dealer. I wasn't provided a loaner to drive for a car I just paid 50k+ for that immediately had a defective warrantied part. The down payment cleared faster than the first update on the car. The tag will likely expire before I have it back. The car is new to me, i didn't even have time to reset the radio stations. Now I have a car that has had the engine dissembled. I am just plain frustrated with no real clear action.

    I have a 2015 Cadillac Escalade, 2011 GMC 2500HD Denali crew cab for which I purchased new, and multiple GM classic cars. I am a loyal GM owner but this experience doesn't make it easy.


    Any update?

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    Re: 2018 Corvette Grand Sport repair issues - VERY frustrated.

    How does a licensed Chevrolet dealer refuse to repair a Chevrolet and keep his Franchise?

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    Re: 2018 Corvette Grand Sport repair issues - VERY frustrated.

    Quote Originally Posted by mbukukanyau View Post
    How does a licensed Chevrolet dealer refuse to repair a Chevrolet and keep his Franchise?
    Per the owners manual Gm recommends you take the car back to the selling dealer. As GM does calculate the amount of warranty work we do off the number of vehicles we sell if all of sudden we start fixing more of one make or model we can get in trouble. Its not uncommon to refuse work on something that's not a safety issue. Like the old signs in stores used to say " We have the right to refuse service to anyone".

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    Re: 2018 Corvette Grand Sport repair issues - VERY frustrated.

    Quote Originally Posted by linton23 View Post
    Per the owners manual Gm recommends you take the car back to the selling dealer.
    By the selling dealer, do you mean the Cadillac dealer that sold it or the Chevy dealer that sold it originally?
    The latter may not be possible... the original dealer may be all the way across the country.

    IMO a Cadillac dealer shouldn't be working on a Corvette any more than a Chevy dealer shouldn't be working on a CTS-V.

    Like the old signs in stores used to say " We have the right to refuse service to anyone".
    Well, he has a warranty, so they should fix his car.
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    Re: 2018 Corvette Grand Sport repair issues - VERY frustrated.

    Quote Originally Posted by eaton53 View Post
    By the selling dealer, do you mean the Cadillac dealer that sold it or the Chevy dealer that sold it originally?
    The latter may not be possible... the original dealer may be all the way across the country.

    IMO a Cadillac dealer shouldn't be working on a Corvette any more than a Chevy dealer shouldn't be working on a CTS-V.



    Well, he has a warranty, so they should fix his car.
    You are correct but its the out the dealer can use. Lets face it if your stores bonus is tied into customer surveys this is a deal you dont want to face its a loser and will hurt the CSI of the store thats why they went hands off. I am not going to tell my owner that a $80000 bonus was missed because somebody from a Cadillac store complained to gm and our CSI went south. I am not saying that's the case here but its a good bet.

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    Re: 2018 Corvette Grand Sport repair issues - VERY frustrated.

    Quote Originally Posted by eaton53 View Post
    By the selling dealer, do you mean the Cadillac dealer that sold it or the Chevy dealer that sold it originally?
    The latter may not be possible... the original dealer may be all the way across the country.

    IMO a Cadillac dealer shouldn't be working on a Corvette any more than a Chevy dealer shouldn't be working on a CTS-V.



    Well, he has a warranty, so they should fix his car.
    My caddy dealer has worked on my vette's, but I also own a caddy. They do not do warranty work on it though, just after warranty has expired.

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    Re: 2018 Corvette Grand Sport repair issues - VERY frustrated.

    Quote Originally Posted by eaton53 View Post
    By the selling dealer, do you mean the Cadillac dealer that sold it or the Chevy dealer that sold it originally?
    The latter may not be possible... the original dealer may be all the way across the country.

    IMO a Cadillac dealer shouldn't be working on a Corvette any more than a Chevy dealer shouldn't be working on a CTS-V.



    Well, he has a warranty, so they should fix his car.
    Agreed. I wonder how GM corporate would feel if that practice became public where dealerships turn away or refuse to work on vehicles not sold by them, pretty sure there would be some sort of penalty from corporate. If I have a Chevrolet that is broken and under warranty and you're primarily a Chevrolet dealership, you should fix his car period no questions asked. Just my .02

    I had a similar situation w/ a brand new Nissan Maxima I purchased back in 2004. I bought the car while on leave in New Orleans, but was stationed in Alabama...then an issue arose about 2 weeks after purchase w/ less than 500mi on the odo, so I took it to the dealer in Alabama...and after about a week of hearing the old "part on order" then the old "ordered the wrong part" then finally the "well you didn't buy it here" lines, I gave in and took it back to the dealership I purchased from to get the problem solved in one day. It's BS and no customer should have to go through that.

    Going back to the stores bonus being tied to their CSI survey or whatever, if they don't want negative surveys, then maybe they should actually satisfy the customer by doing stuff like...well honoring a mfr warranty and fixing a covered car.
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    Re: 2018 Corvette Grand Sport repair issues - VERY frustrated.

    Quote Originally Posted by sdotjeezy View Post
    Agreed. I wonder how GM corporate would feel if that practice became public where dealerships turn away or refuse to work on vehicles not sold by them, pretty sure there would be some sort of penalty from corporate. If I have a Chevrolet that is broken and under warranty and you're primarily a Chevrolet dealership, you should fix his car period no questions asked. Just my .02

    I had a similar situation w/ a brand new Nissan Maxima I purchased back in 2004. I bought the car while on leave in New Orleans, but was stationed in Alabama...then an issue arose about 2 weeks after purchase w/ less than 500mi on the odo, so I took it to the dealer in Alabama...and after about a week of hearing the old "part on order" then the old "ordered the wrong part" then finally the "well you didn't buy it here" lines, I gave in and took it back to the dealership I purchased from to get the problem solved in one day. It's BS and no customer should have to go through that.

    Going back to the stores bonus being tied to their CSI survey or whatever, if they don't want negative surveys, then maybe they should actually satisfy the customer by doing stuff like...well honoring a mfr warranty and fixing a covered car.
    If there is no way to get the parts in a timely manner then it would be one thing but that problem is a time bomb its not going to matter what the Chevy dealer does as soon as they tell the customer that there are no parts available and there customers have the loaners tied up they will get a bad survey for trying to help out. Its one thing to help someone broke down on the road we do it all the time as we are 50 miles in any direction from another chevy store but some situations its better to not get stuck with it and in my 20 years I have seen it happen often enough. I have seen big and small dealers turn people away. I remember one time a customer came in with an impala that had issues they brought it in to us and told us its under warranty they need it fixed well it would have been under warranty but it had been totaled 6 months before and was flagged in the GM system as salvage warranty voided. Now who got the phone call from GM because we would not fix the car the dealer that sold it to her or us. Guess. There are a lot of factors that the public dont know and thats part of the reasons you see stuff like this its not a simple do the warranty work. If that was the case the local Ford store would not have been taken from the local owner for doing to much warranty work.

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    Re: 2018 Corvette Grand Sport repair issues - VERY frustrated.

    Quote Originally Posted by linton23 View Post
    If there is no way to get the parts in a timely manner then it would be one thing but that problem is a time bomb its not going to matter what the Chevy dealer does as soon as they tell the customer that there are no parts available and there customers have the loaners tied up they will get a bad survey for trying to help out. Its one thing to help someone broke down on the road we do it all the time as we are 50 miles in any direction from another chevy store but some situations its better to not get stuck with it and in my 20 years I have seen it happen often enough. I have seen big and small dealers turn people away. I remember one time a customer came in with an impala that had issues they brought it in to us and told us its under warranty they need it fixed well it would have been under warranty but it had been totaled 6 months before and was flagged in the GM system as salvage warranty voided. Now who got the phone call from GM because we would not fix the car the dealer that sold it to her or us. Guess. There are a lot of factors that the public dont know and thats part of the reasons you see stuff like this its not a simple do the warranty work. If that was the case the local Ford store would not have been taken from the local owner for doing to much warranty work.
    I have owned GM cars for 49 years. I also bought a new Ford for the first time in 2015. I have stoped going to the original, selling GM and Ford dealers for warranty work due to miserable service work (customer pay and warranty), while the vehicles were under warranty (base and extended).

    Sometimes customers switch dealerships due to miserable service - they are not trying to “game” the system, only receive proper service.

    Any dealership can sell a new car at a good price - it is the service department that keeps the customers returning and buying more vehicles, or driving the customers away to another dealership or brand.

    It has been my experience that dealer service departments can frustrate and irritate customers to no end (and also provide excellent service). But, it is hit-or-miss.

    With the economy humming and dealerships flush with business, it is obvious (at times) that many don’t’ care about customer service. When the next automotive downturn hits, the dealers will be crying and wondering where many of their customers are.
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