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    Last edited by markform; 11-11-2008 at 02:44 PM.

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    Re: Lexus Junk on Ebay

    This listing is mighty suspect...

    The guy is a brand new seller with no rep (not really a big deal in and of itself but...)

    There's no VIN number listed, something that's usually available.

    He only has one low-quality image of the car. Most sellers have several higher quality pictures inside and out.

    He likes the car but is selling it because of bad dealer service? Why not go to a different dealer if you're not pleased with the service?

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    Firebird Concept (the turbine one) Premium Member Rex Raider's Avatar
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    Re: Lexus Junk on Ebay

    The VIN is listed in the item description (big paragraph).

    He can't go to a different dealer for service, as he says in his description that there's only 1 Lexus dealer around within a 150 mile radius.

    I wouldn't drive an extra 2+ hours for regular service.

    But he should have known that before he bought the car.

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    Re: Lexus Junk on Ebay

    This doesn't surprise me, Toyota and Lexus both have bad customer service. That's ridiculous the dealer is being like that over a $65-70K vehicle.

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    Re: Lexus Junk on Ebay

    Wow, Infiniti, you were real quick to brush this off. Doesn't even look like you read any of the page before telling us how impossible it was for someone to be unsatisfied with a Japanese luxury marque.
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    Re: Lexus Junk on Ebay

    Quote Originally Posted by AdmiralViscen
    Wow, Infiniti, you were real quick to brush this off. Doesn't even look like you read any of the page before telling us how impossible it was for someone to be unsatisfied with a Japanese luxury marque.
    Ok...I didn't read it close enough. My bad.

    When did I say it was impossible to be unsatisfied with a Japanese luxury marque? I would said the same thing whether it was any other brand. I would think people would know this by now about me.

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    6.2 Liter LS9 Supercharged V8 griswold44's Avatar
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    Re: Lexus Junk on Ebay

    Quote Originally Posted by nsap
    This doesn't surprise me, Toyota and Lexus both have bad customer service. That's ridiculous the dealer is being like that over a $65-70K vehicle.
    Are you kidding? Lexus costumer service is some of the best.

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    Re: Lexus Junk on Ebay

    Quote Originally Posted by griswold44
    Are you kidding? Lexus costumer service is some of the best.
    Tell that to the guy with the Lexus on eBay.

    I know one dealer doesn't represent all Lexus dealers, but I have heard time and time again that the Toyota/Lexus dealers have bad service.

    Where does Lexus rank on the service index? I honestly don't know.

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    Re: Lexus Junk on Ebay

    Here's a chart from J.D. Power on customer service in 2004 (they don't have a 2005 chart yet):


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    Re: Lexus Junk on Ebay

    Quote Originally Posted by Infiniti Z350
    Here's a chart from J.D. Power on customer service in 2004 (they don't have a 2005 chart yet):

    Good to see that Lexus gets beat by 3 domestic brands. Lincoln truly does earn the top spot when it comes to service.

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    6.2 Liter LS9 Supercharged V8 griswold44's Avatar
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    Re: Lexus Junk on Ebay

    Quote Originally Posted by nsap
    Good to see that Lexus gets beat by 3 domestic brands. Lincoln truly does earn the top spot when it comes to service.
    Lexus doesn't suck big time like you said. All dealers are different.

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    Re: Lexus Junk on Ebay

    So this is all the dealers put together and it show's that some American Luxury brand's have higher customer service than Lexus.

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    Re: Lexus Junk on Ebay

    Quote Originally Posted by griswold44
    Lexus doesn't suck big time like you said. All dealers are different.
    I said that Toyota/Lexus had bad service, as in not great. I never said their service "sucked big time," so stop putting words in my mouth. It is nice to see that Lexus was beat by 3 American Luxury brands, I guess that shows who apperiates their customers more.

    It looks like I was dead-on about Toyota though! Every GM division beat them.

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    Re: Lexus Junk on Ebay

    Who cares. The guy had bad service. Move on and buy something else.

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    Re: Lexus Junk on Ebay

    Oh yeah Toyota service is pretty bad. My parents own a toyota, and had better service, but what can ya do. As far as Lexus service, they always been rated at the top or near the top since 1989(when they were introduced). Thats one of the many things Lexus prides itself about is its customer service.

    http://www.autoweek.com/news.cms?newsId=102545

    During the 90's Lexus practically revolutionized how customers should be treated when serviceing their car and purchasing a new car. They were one of the first to bring in Free car washes, loaners, nice, well tempered employees, went the extra yard to just to please you, gifts, food and etc in the service department. Some of the stories being told on Lexus sites are simply incredible(from buybacks of cars, loaners for 30min oil changes to comparos between service of main competitors service departments and why they chose Lexus over others). My Lexus dealership has always taken great care of me.

    I'm not saying that all Lexus dealerships are equal(which is obvious as the seller of this SC is Poed), but as a whole Lexus is one of the best in the business.

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