2017 Lacrosse rated very unreliable by Consumer Reports

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Thread: 2017 Lacrosse rated very unreliable by Consumer Reports

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    2017 Lacrosse rated very unreliable by Consumer Reports

    Just got my December Consumer Reports. I was shocked that the redesigned LaCrosse fell from way above average in reliability for the 2016 model to way below average for the 2017 model. Trouble spots included a rough shifting 8 speed transmission, the nontraditional gear selector, the infotainment system goes blank, navigation is buggy and phones are difficult to pair.

    Too bad. Buick was a bright spot for GM in the reliability department. Overall, Buick fell from number 5 last year to number 8 this year, still the top domestic brand.
    Last edited by Dovetonsils; 10-27-2017 at 06:54 PM.
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    Re: 2017 Lacrosse rated very unreliable by Consumer Reports

    CR of course will rate anything outside of beloved Toyota unreliable. JD powers is more scientific, in sample size and data collection from actual dealership network repairs made over 5 years..

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    Re: 2017 Lacrosse rated very unreliable by Consumer Reports

    Painful....

    Why does GM have so much trouble with transmissions? I'm sure it is the software...

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    Re: 2017 Lacrosse rated very unreliable by Consumer Reports

    OUCH! Really man, come on GM. Even if CR is a bit biased.

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    Re: 2017 Lacrosse rated very unreliable by Consumer Reports

    Intuitive review in that Buick has always been near-Cadillac in reliability and luxury nearness.

    Gosh, how could there be a 284 day supply?

    Waiting for the Cadillac new model drop?

    Too liddle, too late; calling it now.

    'fake luxury'

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    Re: 2017 Lacrosse rated very unreliable by Consumer Reports

    Quote Originally Posted by mbukukanyau View Post
    CR of course will rate anything outside of beloved Toyota unreliable. JD powers is more scientific, in sample size and data collection from actual dealership network repairs made over 5 years..
    CR rated Kia, BMW, and Audi "very reliable" (as brands overall) in addition to Toyota and Lexus, and several brands including Buick earned a mark of "reliable" in its latest survey.

    Both J.D. Power (for IQS and VDS) and CR use information reported by vehicle owners; none of those surveys collect data directly from dealership or automobile manufacturer representatives. CR's survey focuses on malfunctions and defects, while J.D. Power - especially with IQS - also asks survey respondents about design issues such as an infotainment system being difficult to use.

    FWIW, the current Buick models made outside of the U.S. for the U.S. market (Encore, Envision, Cascada, and Regal) have substantially higher reliability ratings than the two made in the U.S. (LaCrosse and Enclave) in CR's latest survey. The "imported" Buicks account for the brand's good overall score.
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    Re: 2017 Lacrosse rated very unreliable by Consumer Reports

    If vehicle manufacturers would release their warranty repair data by vehicle model line, consumers would get an unbiased and accurate view of the reliability of new vehicles during the first three years.

    I suspect some manufacturers would be scared to release the data............

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    Re: 2017 Lacrosse rated very unreliable by Consumer Reports

    The LaCrosse is the last vehicle I would have put that dumb illogical shifter in especially considering the majority of owners of this car tend to be 65-85 years old. I have personally heard numerous complaints about it along with the annoying stop/start.

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    Re: 2017 Lacrosse rated very unreliable by Consumer Reports

    Quote Originally Posted by BlackGTP View Post
    Painful....

    Why does GM have so much trouble with transmissions? I'm sure it is the software...
    And where they were once Kings. Rolls Royce used GM transmissions.

    And Joint Ventures starting as far back as 2002, still seem to have issues of their own making.

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    Re: 2017 Lacrosse rated very unreliable by Consumer Reports

    Quote Originally Posted by ponchoman49 View Post
    The LaCrosse is the last vehicle I would have put that dumb illogical shifter in especially considering the majority of owners of this car tend to be 65-85 years old. I have personally heard numerous complaints about it along with the annoying stop/start.
    Those were my 2 complaints in driving one as well. I got used to stop/start on my newest car. But that shifter is ridiculously bad.

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    Re: 2017 Lacrosse rated very unreliable by Consumer Reports

    Quote Originally Posted by mbukukanyau View Post
    CR of course will rate anything outside of beloved Toyota unreliable. JD powers is more scientific, in sample size and data collection from actual dealership network repairs made over 5 years..
    First off, how CR grades autos in their reviews (particularly, the road test score) and how actual owners rate their cars in terms of reliability are entirely 2 separate things - if you have any contention w/ the latter, it should be taken up w/ actual GM owners.

    You think CR is biased for Toyota/Lexus and against Honda/Acura?

    For the 2017 CR Survey - Acura dropped 7 spots (biggest gainer was Chrysler - moving up 10 spots).

    For 2016, one of the biggest decliners was Honda - dropped down to 10th.

    And Buick made the podium, placing 3rd (so where was CR's bias last year?).

    And furthermore, this whole CR love for Toyota is so overblown.

    A few years ago, CR did a list of the Top 10 Boring Cars to Drive - and Toyota/Lexus models made up HALF of the list.



    Quote Originally Posted by 1958carnut View Post
    OUCH! Really man, come on GM. Even if CR is a bit biased.
    Yeah, CR is so biased that it had rated the Impala has one of their highest scoring sedans - EVER (and is still CR's top rated large sedan).

    And on their road test scores, Chevy scores higher than Toyota.
    Last edited by YEH; 01-13-2018 at 05:58 PM.

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    Re: 2017 Lacrosse rated very unreliable by Consumer Reports

    Quote Originally Posted by BlackGTP View Post
    Painful....

    Why does GM have so much trouble with transmissions? I'm sure it is the software...
    How is a company that (seemingly) can't program a transmission, going to lead autonomous vehicles?

    (asking for a friend)


    Quote Originally Posted by 1958carnut View Post
    OUCH! Really man, come on GM. Even if CR is a bit biased.
    Was CR biased when they rated the 2016 version?

    "the redesigned LaCrosse fell from way above average in reliability for the 2016 model to way below average for the 2017 model"


    Quote Originally Posted by Greg_B View Post
    Those were my 2 complaints in driving one as well. I got used to stop/start on my newest car. But that shifter is ridiculously bad.
    They need to get rid of that thing ASAP, Jeep wisely pulled it from the Grand Cherokee.
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    Re: 2017 Lacrosse rated very unreliable by Consumer Reports

    Quote Originally Posted by YEH View Post
    First off, how CR grades autos in their reviews (particularly, the road test score) and how actual owners rate their cars in terms of reliability are entirely 2 separate things - if you have any contention w/ the latter, it should be taken up w/ actual GM owners.

    You think CR is biased for Toyota/Lexus and against Honda/Acura?

    For the 2017 CR Survey - Acura dropped 7 spots (biggest gainer was Chrysler - moving up 10 spots).

    For 2016, one of the biggest decliners was Honda - dropped down to 10th.

    And Buick made the podium, placing 3rd (so where was CR's bias last year?).

    And furthermore, this whole CR love for Toyota is so overblown.

    A few years ago, CR did a list of the Top 10 Boring Cars to Drive - and Toyota/Lexus models made up HALF of the list.

    Yeah, CR is so biased that it had rated the Impala has one of their highest scoring sedans - EVER (and is still CR's top rated large sedan).

    And on their road test scores, Chevy scores higher than Toyota.

    I always laugh at the "selective outrage" projected at CR......................

    I boil it down to people hate truth/facts/reality.
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    Re: 2017 Lacrosse rated very unreliable by Consumer Reports

    Quote Originally Posted by Ed753 View Post
    How is a company that (seemingly) can't program a transmission, going to lead autonomous vehicles?

    (asking for a friend)
    To be fair, most auto-makers seem to have teething issues w/ their new transmissions (Honda/Acura, FCA, H/K w/ their DCT, Nissan w/ their CVT, etc.).

    Heck, even transmission specialist ZF has had major issues w/ their 9HP spd AT.

    That's one of the major reasons why Toyota/Lexus have managed to stay so high on the reliability rankings (really slow in introducing new powertrains), and why Buick has done better than the other GM brands (usually stuck w/ the tried and true powertrains).
    Last edited by YEH; 01-13-2018 at 07:10 PM.

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    Re: 2017 Lacrosse rated very unreliable by Consumer Reports

    How does the transmission get dinged when it is an Aisin unit that is shared with the Lexus RX350. If the Lexus is rated as badly then fine, if not then I call bias.

    1 week with our new 2017 LaCrosse and it's functioning perfectly. No issue with transmission, start-stop, or the infotainment system.
    "The car's brilliant and ... a great surprise, pleasant surprise for all Corvette lovers everywhere ... a huge shock to our competitors ... because I don't think anybody was expecting something that good. What pleases me the most about it was that ... I can say this is the first car that's come out, that was done since I left.

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