Cadillac Ranked 17th in 2019 J D Power Initial Quality Survey - Page 3

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Thread: Cadillac Ranked 17th in 2019 J D Power Initial Quality Survey

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    Re: Cadillac Ranked 17th in 2019 J D Power Initial Quality Survey

    Quote Originally Posted by dannyg View Post
    Yes, this is the initial quality study that looks at only the first 90 days. Not too many blown trannies or battery failures in the first 90 days...I hope! Their 3yr study looks at more of that stuff. The last one lookes at 2016s.

    https://www.jdpower.com/business/pre...ility-studyvds
    That's true. Most of these issues are of the nit picky, trivial or product failure type of thing like my 2011 Malibu. It would have hit the list with a faulty right front door power window switch that conked and a seat belt issue.

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    Re: Cadillac Ranked 17th in 2019 J D Power Initial Quality Survey

    Quote Originally Posted by Neanderthal View Post
    Hmmmm. Waiting for the KIA- and Hyundai-haters to come out of the woodwork.

    Otherwise, Dodge at 8, above Lexus and Toyota? Ford and Lincoln at #4 & #5? Chevy right behind them? Zouds.

    Hell, I'll just copy it, it's easier. The way I do my math, 16 is the halfway point.

    1.) Genesis
    2.) Kia
    3.) Hyundai
    4.) Ford
    5.) Lincoln
    6.) Chevrolet
    7.) Nissan
    8.) Dodge
    9.) Lexus
    10.) Toyota
    11.) Buick
    12.) GMC
    13.) Mazda
    14.) Mercedes-Benz
    15.) Porsche
    16.) Honda

    Quote Originally Posted by dannyg View Post
    Wow Lexus/Toyota down to 9 & 10, don’t they usually come in 1 & 2. Glad to see Malibu/Fusion tied for the Midsize category.

    Cadillac midrange at 17 of 32, higher than major competitors like BMW and Audi, not as good as others.

    But this is Initial Quality, I’m more interested in the 3 year test myself.

    This survey takes into account both initial (short-term) reliability and the functional quality of components.

    For instance, whether a transmission shifts roughly or smoothly and whether an infotainment's UI is intuitive or difficult to use.

    Toyota/Lexus got dinged b/c they are known to have difficult to use user interfaces.

    Dodge, otoh, did well b/c FCA has one of the best systems; plus by now, all the mechanical kinks have long been worked out.

    Honda/Acura have been having numerous mechanical issues which is also reflected in the long-term reliability surveys (for both JDP and CR).

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    Re: Cadillac Ranked 17th in 2019 J D Power Initial Quality Survey

    Quote Originally Posted by criticalmass View Post
    Once you get below 1 problem per hundred the study becomes completely meaningless. . Splitting tenths has no relevance to the real world.
    Quality across the board....all manufacturers...has never been better. Infotainment systems account for most of the demerits and that is a personal preference issue, not a defect.
    A survey that does not use random sampling and posts no margin of error is, at best, a very coarse ruler.

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    Re: Cadillac Ranked 17th in 2019 J D Power Initial Quality Survey

    Infotainment problems are a bigger issue than they were a decade ago now that they integrate climate controls, seat controls, and safety systems. Back when it was just audio and maps it was no big deal if it failed.
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    Re: Cadillac Ranked 17th in 2019 J D Power Initial Quality Survey

    Me thinks the Koreans romped away with victory because they don't sell anywhere near as many vehicles as other major manufacturers
    Sales in first five months:
    1 Genesis...8,000 2. Kia.....122,000 2. Hyundai......270,000

    4th...Ford with 970,000 vehicles sold 5th....Lincoln.......42,000

    Seriously, Ford /Lincoln combined outsold Korea Inc by 2.5 to 3 times,
    the way the reports were worded, it was like the Koreans are taking America by storm.

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    Re: Cadillac Ranked 17th in 2019 J D Power Initial Quality Survey

    Quote Originally Posted by jesda1 View Post
    Infotainment problems are a bigger issue than they were a decade ago now that they integrate climate controls, seat controls, and safety systems. Back when it was just audio and maps it was no big deal if it failed.
    Bundling the whole shebang into one Master Computer is a geek wet dream, and probably eases assembly to a degree. It is IMO a road to trouble. It's one thing when under warranty, another when one gizmo goes south, as on my '07 GP, when the nav went insane and the whole radio/nav/whatever else had to be replaced. Thankfully under extended GMPP warranty, otherwise I'd have been out a couple of grand I think.

    I had our PT in recently for a Watts link and some bushings replacement. The owner was telling me about some of his customers who had to have a Mercedes or other German, used car. They'd bring the car in for a check, the owner (Dave) said half the telltale dash lights would be on. The guys would buy the car anyway--after all, it's a Mercedes!--and just put tape over the lights. LOLZ.

    Quote Originally Posted by jpd80 View Post
    Me thinks the Koreans romped away with victory because they don't sell anywhere near as many vehicles as other major manufacturers
    Sales in first five months:
    1 Genesis...8,000 2. Kia.....122,000 2. Hyundai......270,000

    4th...Ford with 970,000 vehicles sold 5th....Lincoln.......42,000

    Seriously, Ford /Lincoln combined outsold Korea Inc by 2.5 to 3 times,
    the way the reports were worded, it was like the Koreans are taking America by storm.
    But all Fords and Lincolns, or all Chibbys and Caddys and Buicks and GMCs are not made in one factory. Nor are all Hyundai and KIA or all Honda and Toyota or...

    This reflects the corporate effectiveness or dedication to putting out a quality trouble-free product. You can parse data all day long, but the real answer is for the people lower down the list to, as Avis used to say, Try Harder.

    GM has a history of shoddy quality. How dedicated the chain of command is to quality comes from leadership and corporate culture, on down to the local supervisors on the line and the grunts doing the work. Well, after visiting the Ford truck plant in Dearborn recently, I wouldn't call it WORK exactly, more like a casual stroll around using suspended power tools and occasional whack-it persuasion to make seats fit.

    If you read the history of Honda's first car factory in Marysville OH and how quickly they rose to the top of the quality chain, you'll see how corporate culture can make or break. I suspect the Koreans are quite similar. Asians have a reputation for OC and in many cases it's deserved. Just don't put them behind the wheel, hey?

    But the importance of leadership and competent management is true anywhere, in government, in the military, at spy agencies like Google, at Sears and K-mart...uhh, make that Amazon and Walmart.

    U.S. Automotive Sales By Brand – 2019 Monthly Scorecard
    Brand Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
    Acura 9,764 12,213 14,408 11,687 13,547 - - - - - - -
    Alfa Romeo 1,150 1,362 1,774 1,584 1,572 - - - - - - -
    Audi 14,253 13,560 20,302 15,024 18,892 - - - - - - -
    BMW 18,102 23,558 32,228 23,816 27,108 - - - - - - -
    Buick 17,061 16,378 18,426 - - - - - - - - -
    Cadillac 11,841 11,367 12,788 - - - - - - - - -
    Chevrolet 148,602 142,654 160,486 - - - - - - - - -
    Chrysler 9,054 10,368 12,169 8,987 10,903 - - - - -
    - -
    Dodge 27,077 37,073 46,367 31,262 47,759 - - - - - - -
    Fiat 751 616 847 931 1,025 - - - - - - -
    Ford 180,766 177,467 199,651 - - - - - - - - -
    Genesis 1,224 1,528 1,451 1,605 2,313 - - - - - - -
    GMC 41,309 39,656 44,614 - - - - - - - - -
    Honda 96,375 102,926 134,101 114,088 131,985 - - - - - - -
    Hyundai 40,796 45,612 61,177 55,420 66,121 - - - - - - -
    Infiniti 10,302 10,607 13,406 8,491 10,413 - - - - - - -
    Jaguar 3,078 3,465 3,679 2,147 2,021 - - - - - - -
    Jeep 58,401 67,075 87,328 76,325 90,326 - - - - - - -
    Kia 37,376 43,406 55,814 51,385 60,062 - - - - - - -
    Land Rover 7,385 8,151 9,492 7,165 7,337 - - - - - - -
    Lexus 17,420 20,122 29,249 21,360 24,537 - - - - - - -
    Lincoln 8,116 7,886 8,872 - - - - - - - - -
    Mazda 20,045 23,852 26,934 19,702 25,192 - - - - - - -
    Mercedes-Benz 23,721 24,389 30,557 25,631 25,631 - - - - - - -
    Mini 2,457 2,679 3,769 2,621 2,822 - - - - - - -
    Mitsubishi 8,711 13,760 19,599 6,963 9,750 - - - - - - -
    Nissan 90,439 103,735 137,362 87,207 121,570 - - - - - - -
    Porsche 5,419 4,826 4,779 5,018 5,010 - - - - - - -
    Ram 39,649 45,542 51,822 53,811 67,117 - - - - - - -
    Smart 83 58 90 85 85 - - - - - - -
    Subaru 46,072 49,081 61,601 57,288 63,972 - - - - - - -
    Tesla 8,325 7,650 14,625 11,925 16,350 - - - - - - -
    Toyota 138,601 152,626 185,698 162,506 197,637 - - - - - - -
    Volkswagen 23,074 25,706 37,092 31,309 35,702 - - - - - - -
    Volvo 5,854 6,635 9,569 8,367 9,761
    http://www.goodcarbadcar.net/2019/05...pril-2019-ytd/

    I was recently reading some updated information on MH370, the missing Malaysian airliner. Lengthy but fascinating, it shows among other things how incompetence and corruption play into events great and small.
    https://www.theatlantic.com/magazine...rlines/590653/
    Last edited by Neanderthal; 06-23-2019 at 09:20 AM.
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    Re: Cadillac Ranked 17th in 2019 J D Power Initial Quality Survey

    Quote Originally Posted by jpd80 View Post
    Me thinks the Koreans romped away with victory because they don't sell anywhere near as many vehicles as other major manufacturers
    Sales in first five months:
    1 Genesis...8,000 2. Kia.....122,000 2. Hyundai......270,000

    4th...Ford with 970,000 vehicles sold 5th....Lincoln.......42,000

    Seriously, Ford /Lincoln combined outsold Korea Inc by 2.5 to 3 times,
    the way the reports were worded, it was like the Koreans are taking America by storm.

    So, then why are Mini, Volvo, Jaguar, Alfa, etc. towards/at the bottom?

    Plus, it's not like Genesis (and H/K) isn't building a lot more of their models for sale in the Korean market, much less elsewhere (worldwide, H/K/G manufacture more vehicles than either Ford or GM).

    Speaking of Ford and Lincoln - 6 yrs ago, they were pretty much at the bottom of the rankings.

    A large part of that had to do w/ all the atrocious new model launches (really don't understand why Mulally is regarded as such a great auto exec).

    Reason why Ford/Linc are near the top now is that a lot of their lineup at the end of their life-cycle (and have gotten the kinks worked out) and they have done a much better job w/ their launches.

    Positioning in the rankings has nothing to do w/ the # of vehicles sold here (which doesn't take into account the overall production).
    Last edited by YEH; 06-23-2019 at 09:16 PM.

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    Re: Cadillac Ranked 17th in 2019 J D Power Initial Quality Survey

    Quote Originally Posted by YEH View Post
    So, then why are Mini, Volvo, Jaguar, Alfa, etc. towards/at the bottom?
    Those makes have absolutely no excuse what so ever, they are premium products that fail to deliver the experience that most of those buyers expect.

    Plus, it's not like Genesis (and H/K) isn't building a lot more of their models for sale in the Korean market, much less elsewhere (worldwide, H/K/G manufacture more vehicles than either Ford or GM).
    Sales in other parts of the world are not part of the US survey and I doubt that Genesis really bothers the scorers much in other parts of the world either.
    My point is still valid, manufacturers selling comparatively fewer vehicle (8,000 vs 970,000) are more than likely under much less supplier and production pressure.
    Speaking of Ford and Lincoln - 6 yrs ago, they were pretty much at the bottom of the rankings.

    A large part of that had to do w/ all the atrocious new model launches (really don't understand why Mulally is regarded as such a great auto exec).
    A lot of that lower quality ranking was to do with shoddy infotainment systems and Powershift in Focus/Fiesta.
    For all the talk of shoddy launches, Ford and Lincoln made good on their promise to fix the cars, the vehicles evened out and sold with less incidence after that as you said MCE upgrades. The crown of thorns for Ford was Powershift DCT transmission, the US continuing to sell it three years after it was dropped for a proper auto in other markets.
    Last edited by jpd80; 06-24-2019 at 12:40 AM.

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    Re: Cadillac Ranked 17th in 2019 J D Power Initial Quality Survey

    Quote Originally Posted by jpd80 View Post
    Those makes have absolutely no excuse what so ever, they are premium products that fail to deliver the experience that most of those buyers expect.
    Yes, but the point remains that there isn't a correlation btwn production/sales nos. and quality.


    Quote Originally Posted by jpd80 View Post
    Sales in other parts of the world are not part of the US survey and I doubt that Genesis really bothers the scorers much in other parts of the world either.
    Notwithstanding what I stated above, sales in a particular region have even less correlation w/ quality than overall production nos.

    At 82k sales YTD, shouldn't Audi's quality be better than MB or BMW as those 2 have sold about 42k to 45k more vehicles here?

    But does that really matter, when Audi sells about the same no. of vehicles worldwide as its German brethren?

    Genesis models - whether they are sold in the US, Canada, the Middle East, Russia, Korea (and now Australia) are all manufactured at Hyundai plants in Korea.

    Furthermore, they are built in the same plants as other Hyundai models (just as Lexus models are built alongside Toyotas).

    And excuse me - who actually manufactures more vehicles worldwide than GM or Ford (or Honda)?
    Last edited by YEH; 06-27-2019 at 02:42 AM.

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    Re: Cadillac Ranked 17th in 2019 J D Power Initial Quality Survey

    Anything placing FORD over GM automatically loses credibility

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