I have been away from these boards for a while due to time constraints with a five year old and a four month old keeping me busy (and tiring me out) and was stunned when I came across this thread.
Firstly, let me say that I am highly impressed that a member of top management at GM takes the time to peruse these forums. In my opinion, this forum is a rich source of feedback for yourself and GM as a whole. Those of us who are members here are generally by definition "GM heads" and passionate about GM, and it is that passion that will come to the forefront when GM does well, and just as much, if not moreso, when we feel GM is missing the boat on an issue. So thank you for taking the time to read what we have to say (both positive and negative).
I have owned GM cars since the day I got my very first car when I was 16 (a 1986 Cavalier). My grandfather worked his whole life for GM at the Fisher Body plant in Ewing NJ (since closed and demolished). I'm proud to say that out of all my family members I am the only one who has been loyal to GM.
Your team has done a great job bringing GM back from the abyss, both in terms of finances, and more importantly, the product itself. Along the lines of product, I read what I consider to be a disturbing article a couple of weeks ago: http://www.msnbc.msn.com/id/42198926/ns/business-autos/
Mark, please tell us that under Mr. Akerson, we will NOT see a return to the type of inept marketing and product development that GM suffered through under Jack Smith and Ron Zarella. Please assure us that we will not see a return to blandly styled cars with gross (being kind) interiors with parts that feel like they will break at the drop of a hat. Please tell us that the passion that Rick Wagoner enabled Bob Lutz to bring to GM's product development will not become a thing of the past. I think it safe to say that we would never have seen cars like the CTS coupe, the Camaro, the new LaCrosse, Regal, Malibu, etc appear (at least in their current form) under Ron Zarella's overly focus grouped approach to styling.
The financial side is a critical one, as you well know, but in the long term, you won't have a healthy financial side without a healthy product side that drives the finances. Please don't allow finances to drive product development, allow product development to drive and enable financial success.
I wish you all the best, and thanks again for your work at GM and for taking the time to hear us out.