Yet another wonderful visit to the local GM service dept!

likearock00 · 04-02-2007, 12:31 PM

Wow, I love my town!! I have to admit, the smaller the dealer can sometimes be the best thing in the world. Every time I have gone to my local dealer- Yadkin Valley Chevrolet, they have been absolutely wonderful. Today was no exception. I made an appointment last week for a squeaky passenger seat and to get the chasis lubed. I made it for today at 10. This morning was testing for kindergarten at school so I had to bring the boy there at 8:30. I got out of there at 10! I ran to drop him off and by the time I got to the dealer it was 10:30. I thought I would be there forever because I lost my appointment. Nope, the took her in after about 10 minutes. I went to look at the new trucks and by the time I was done, it was done. 11:30 and I was on the road again!! Not only that, but the service writer told me that they would take care of the chassis lube under warranty! I just love going to them. They take care of me and get me going ASAP everytime.

**GMCSonoma** · 04-02-2007, 01:46 PM

Glad to hear that some of us aren't so bad afterall!

**shadams** · 04-02-2007, 04:15 PM

Love to hear it! One of the reason's we get a bad rap is it's the ones that are po'd who go around posting this and that, or going to the news, etc. When was the last time anyone saw a news segment on how good a dealer was to a customer? Thanks!

likearock00 · 04-02-2007, 05:24 PM

Hey guys, do you know how I could email GM to let them know how this dealer is doing? I'd really like to let them know.

**GMCSonoma** · 04-02-2007, 05:33 PM

Quote:

Originally Posted by likearock00

Hey guys, do you know how I could email GM to let them know how this dealer is doing? I'd really like to let them know.

Contact GM Customer Service, for Chevy...

And/Or write a letter to the dealer-owner!

**shadams** · 04-02-2007, 05:43 PM

Quote:

Originally Posted by likearock00

Hey guys, do you know how I could email GM to let them know how this dealer is doing? I'd really like to let them know.

Trust me, a nice letter to the GM of the dealer goes LOOOOOOOOOOONNNNNNGGGGG way.

Hitman1970 · 04-02-2007, 06:06 PM

Wilson County Motors in Lebanon, Tennessee was nothing but professional and courteous from sales to service. I am disappointed that I am leaving due to a move with the Army.

The Buick dealer in Huntsville is also a Jaguar and BMW dealer. Somehow I do not see them becoming a BPG outlet anytime soon. I also hope that I will not be a fourth-class citizen when I go in for service.

likearock00 · 04-02-2007, 07:06 PM

Quote:

Originally Posted by shadams

Trust me, a nice letter to the GM of the dealer goes LOOOOOOOOOOONNNNNNGGGGG way.

I'll do it tommorrow, thanks guys!

1999 White C5 Coupe · 04-03-2007, 11:34 AM

Quote:

Originally Posted by likearock00

Wow, I love my town!! I have to admit, the smaller the dealer can sometimes be the best thing in the world. Every time I have gone to my local dealer- Yadkin Valley Chevrolet, they have been absolutely wonderful. Today was no exception. I made an appointment last week for a squeaky passenger seat and to get the chasis lubed. I made it for today at 10. This morning was testing for kindergarten at school so I had to bring the boy there at 8:30. I got out of there at 10! I ran to drop him off and by the time I got to the dealer it was 10:30. I thought I would be there forever because I lost my appointment. Nope, the took her in after about 10 minutes. I went to look at the new trucks and by the time I was done, it was done. 11:30 and I was on the road again!! Not only that, but the service writer told me that they would take care of the chassis lube under warranty! I just love going to them. They take care of me and get me going ASAP everytime.

Amazing!

You are so excited that a dealership actually performed the service work correctly and on-time (with an appointment), that you post a message on the Internet proclaiming your satisfaction.

Some time ago I attended a work seminar where the presenter felt that we have become so accustomed to poor work and service that when we actually get what we pay for the first time, we become excited or giddy.

Glad to hear your experience went well.

**shadams** · 04-03-2007, 01:06 PM

Quote:

Originally Posted by 1999 White C5 Coupe

Amazing!

You are so excited that a dealership actually performed the service work correctly and on-time (with an appointment), that you post a message on the Internet proclaiming your satisfaction.

Some time ago I attended a work seminar where the presenter felt that we have become so accustomed to poor work and service that when we actually get what we pay for the first time, we become excited or giddy.

Glad to hear your experience went well.

My parts guy and I were just talking about that after a part we had ordered hadnt come in, come to find out the guy we were getting it from dropped the ball. I told him that I wish I had someone I could depend on, it seems like service is terrible everywhere I go, and when it does go right its the exception.

LAMRONH · 04-03-2007, 01:41 PM

Quote:

Originally Posted by GMCSonoma

Glad to hear that some of us aren't so bad afterall!

You guys with ship avatars stick together, eh? Hey?

montrealvue · 04-03-2007, 01:48 PM

Quote:

Originally Posted by LAMRONH

You guys with ship avatars stick together, eh? Hey?

...better agree with them or they'll open fire! I've had great service from Saturn and horrible service from Chevy....I am glad to hear Chev has some good dealers out there!

prowlerjc · 04-03-2007, 01:50 PM

Love Chevy in Cayce opened a quick lube and they've been fantastic, even though I own a Sentra. Plus, they've been great when servicing my wife's Beretta and have stood by their work (replaced an alternator once under warranty on the part).

**GMCSonoma** · 04-03-2007, 01:59 PM

Quote:

Originally Posted by LAMRONH

You guys with ship avatars stick together, eh? Hey?

You don't want to cross that bridge...

Quote:

Originally Posted by montrealvue

...better agree with them or they'll open fire! I've had great service from Saturn and horrible service from Chevy....I am glad to hear Chev has some good dealers out there!

I have a lake freighter, no known weapons aboard...

Mischief007 · 04-03-2007, 11:09 PM

Might as well comment on here. The dealer where I bought my car, gets to service my car as well, and they are always bang on. They are honest and always do the right job.

04-02-2007, 12:31 PM	#1 (permalink)
likearock00 7.0 Liter LS7 V8 Join Date: Aug 2005 Location: NC Drives: 2006 Chevy Silverado Crew Cab Z-71 Posts: 7,624	Yet another wonderful visit to the local GM service dept! Wow, I love my town!! I have to admit, the smaller the dealer can sometimes be the best thing in the world. Every time I have gone to my local dealer- Yadkin Valley Chevrolet, they have been absolutely wonderful. Today was no exception. I made an appointment last week for a squeaky passenger seat and to get the chasis lubed. I made it for today at 10. This morning was testing for kindergarten at school so I had to bring the boy there at 8:30. I got out of there at 10! I ran to drop him off and by the time I got to the dealer it was 10:30. I thought I would be there forever because I lost my appointment. Nope, the took her in after about 10 minutes. I went to look at the new trucks and by the time I was done, it was done. 11:30 and I was on the road again!! Not only that, but the service writer told me that they would take care of the chassis lube under warranty! I just love going to them. They take care of me and get me going ASAP everytime. __________________ "You can fool some of the people all the time, and those are the ones you want to concentrate on." -George W. Bush

04-02-2007, 01:46 PM	#2 (permalink)
GMCSonoma GMI Fixed Ops Contributor Join Date: Sep 2004 Posts: 8,647	Re: Yet another wonderful visit to the local GM service dept! Glad to hear that some of us aren't so bad afterall! __________________ certified GM Dealer Parts Manager since 1994 GM Dealer Parts employee since 1987 AMC-Jeep-Renault Dealer Parts employee 1987-90 holder of many GM accredations, too numerous to list

04-02-2007, 04:15 PM	#3 (permalink)
shadams GMI Staff Member Join Date: Apr 2005 Location: Texas Hill Country Drives: 07' GMC CREW CAB 08' GMC X-CAB Posts: 2,998	Re: Yet another wonderful visit to the local GM service dept! Love to hear it! One of the reason's we get a bad rap is it's the ones that are po'd who go around posting this and that, or going to the news, etc. When was the last time anyone saw a news segment on how good a dealer was to a customer? Thanks! __________________ 2007 GMC Sierra CC Stealth Gray 2008 GMC XCab Z-71 Onyx Black 2004 GTO Phantom Black Metallic- GONE - 1998 GMC Sonoma Cherry Red Metallic - GONE - GM/ASE Certified Service Consultant MOE Platinum 04-05-06-07 "Contrary to common belief, planning is complicated and is not run by complete idiots, so you'll just have to trust that the decisions were made on good information that's not made available to you."

04-02-2007, 05:24 PM	#4 (permalink)
likearock00 7.0 Liter LS7 V8 Join Date: Aug 2005 Location: NC Drives: 2006 Chevy Silverado Crew Cab Z-71 Posts: 7,624	Re: Yet another wonderful visit to the local GM service dept! Hey guys, do you know how I could email GM to let them know how this dealer is doing? I'd really like to let them know. __________________ "You can fool some of the people all the time, and those are the ones you want to concentrate on." -George W. Bush

04-02-2007, 06:06 PM	#7 (permalink)
Hitman1970 6.0 Liter Vortec V8 Join Date: Aug 2006 Location: Huntsville, AL Drives: 2006 Buick LaCrosse CXS; Black with Grey Interior Posts: 1,900	Re: Yet another wonderful visit to the local GM service dept! Wilson County Motors in Lebanon, Tennessee was nothing but professional and courteous from sales to service. I am disappointed that I am leaving due to a move with the Army. The Buick dealer in Huntsville is also a Jaguar and BMW dealer. Somehow I do not see them becoming a BPG outlet anytime soon. I also hope that I will not be a fourth-class citizen when I go in for service. __________________ Current Ride: 2006 Buick LaCrosse CXS (Black w/ Grey Leather Interior) Wife's Ride: 2005 Ford Freestyle SEL (Charcoal Grey/Silver w/Grey Leather Interior)

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04-03-2007, 01:50 PM	#13 (permalink)
prowlerjc 3.6 Liter V6 Join Date: Jan 2003 Posts: 1,170	Re: Yet another wonderful visit to the local GM service dept! Love Chevy in Cayce opened a quick lube and they've been fantastic, even though I own a Sentra. Plus, they've been great when servicing my wife's Beretta and have stood by their work (replaced an alternator once under warranty on the part).

04-03-2007, 11:09 PM	#15 (permalink)
Mischief007 3.6 Liter V6 Join Date: Jan 2003 Location: London, Ontario, Canada Drives: 2004 Pontiac Grand Prix GTP CompG Posts: 1,201	Re: Yet another wonderful visit to the local GM service dept! Might as well comment on here. The dealer where I bought my car, gets to service my car as well, and they are always bang on. They are honest and always do the right job. __________________ 2004 Pontiac Grand Prix GTP Comp G -- 3800 Gen 3 Supercharged 63,933 km 39,726 miles

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