what customers see?

**GMCSonoma** · 06-16-2007, 12:05 PM

This morning, I had a tourist come in with a V8 engined Envoy heading north...

The stopped for gas at the Interstate exit down the highway from us and noticed a rattle from the engine compartment.

They had stopped closer to Illinois at a big-box repair facility and were told that they had a rod knock or timing chain noise. The people thought that was strange as it didn't appear to be "catasrophic"...so they continued...when they stopped for fuel near here, it was much worse and they were worried.

Our shop is closed on saturday, but parts is open...they roll in....and this fellow asks me to listen to his Envoy...

I go out there and pop the hood and I see the belt idler pulley is hobbling about as the engine is running...

I tell him to pull into the shop, I turn on the lights and look...I release the belt and I show the customer the pulley flopping about...

He was relieved....I wrenched off the old one & wrenched back on the new one....

His bill....$46.09 plus the tax for the pulley...

he & his family were elated, as the new pulley silenced the noise!

He told me I looked trustworthy, as he could tell from my "appearance", not wearing a Tie or a fancy polo shirt ....in fact I was "out of uniform" meaning I was wearning a black Pontiac T-shirt and my regular grey work pants as it's hot here today!

He tried to make me keep the change from a $100 bill, and I wouldn't...

I said, if he was pleased with the service from my store, he should write 2 letters...one to the dealer owner, the other to GM.....

I hate to self proclaim here, but it always feels good to help someone and simply enough as well!

marinerbc · 06-16-2007, 01:36 PM

He was absolutely correct in his assessment of your character. As for the Envoy, small problems, easily taken care of by someone who knows what they're doing, UNLIKE the box store garage that wanted to sell the guy an engine rebuild.

These crooks are part of the problem with GM's "quality control issues", but then I digress.

I hope GM sends you a framed commendation. You deserve it for saving a fellow human being and his family from a large unnecessary repair bill, and for likely creating a life long customer.

Cheers, GMCSonoma.

**nsap** · 06-16-2007, 01:49 PM

It is acts like the above that allow GM to keep customers, and to build positive reputations.

fp115 · 06-16-2007, 02:02 PM

Very nice of you to do so. I love handing posts like this down to management on our monthly round table. Makes me feel good knowing there are some of our dealers/technicians that do a good job!

ElmerMCR · 06-16-2007, 02:24 PM

That was great of you GMC. Nice to see more good happenings from the GM dealers. I've had some very pleasant experiences with Pontiac and Saturn which I sure will continue. I'd be greatful as well if I were those customers.

Nice job.

t-rex · 06-16-2007, 02:54 PM

Keep stories like this coming. Good people like GMCSonoma help me keep faith in the goodness of mankind.

likearock00 · 06-16-2007, 04:04 PM

Great work GMCSonoma! It feels good to help people out, doesn't it? I do it every chance I can. I don't care what I get or don't get in return, but it feels so damn good to lend a hand to someone in need. I wish more people would do this.....it makes the world a much better place!

knightfan26917 · 06-17-2007, 12:02 AM

Quote:

Originally Posted by marinerbc

He was absolutely correct in his assessment of your character.

AMEN!

Awesome opportunity seized, GMCSonoma

. Sure hope they do write those letters ... and you get the credit you deserve!

Cort:33swm."Mr Monte Carlo.Mr Road Trip".pig valve.pacemaker
WRMNshowcase.lego.HO.model.MCs.RT.CHD = http://www.chevyasylum.com/cort
"I'm going to make it to heaven" ... Irene Cara ... 'Fame'

marinerbc · 06-17-2007, 12:54 AM

knightfan, can you please clear some PM space? Tried to send you one and got deep sixed.

No, it wasn't one of THOSE.

darndot · 06-17-2007, 09:10 AM

I hope they write the letters. They are lucky that they stopped in your neck of the woods. I would hope most small town dealers would try to help out. I have hope that mine would.

**shadams** · 06-17-2007, 10:51 AM

Awesome man! Thats really what its all about. Of course we need to make a living, but if there is ever an oppurtunity to help a person in need it needs to be taken, wether it be in business or life in general. Its people like yourself that make this world a little easier to live in. Good job!!

knightfan26917 · 06-17-2007, 10:55 PM

Quote:

Originally Posted by marinerbc

knightfan, can you please clear some PM space? Tried to send you one and got deep sixed.

No, it wasn't one of THOSE.

LOL! Dangumit

... he he.

Done

. Sorry for the inconvenience. Coulda sworn I had some spaces "open" ... oops.

Cort:33swm."Mr Monte Carlo.Mr Road Trip".pig valve.pacemaker
WRMNshowcase.lego.HO.model.MCs.RT.CHD = http://www.chevyasylum.com/cort
"I missed a million miles of fun" ... Len ... 'Steal My Sunshine'

marinerbc · 06-17-2007, 11:23 PM

Appreciate that, knightfan. Hard to take over the world when the other takeover-er doesn't know what the plan is.

doh · 06-18-2007, 08:24 AM

Good job Sonoma.

We get alot of tourist here on week ends, as we are on the Canadian side of a major border crossing.

Long lines, sometimes up to 6-7 hours, cause many problems with vehicles. I like helping out the best I can, but now I cannot get into the parts department on weekends, which makes helping very hard sometimes.

espo19047 · 06-18-2007, 08:38 AM

There are good guys who are wearing ties and polo shirts also.

06-16-2007, 12:05 PM	#1 (permalink)
GMCSonoma GMI Fixed Ops Contributor Join Date: Sep 2004 Posts: 8,647	what customers see? This morning, I had a tourist come in with a V8 engined Envoy heading north... The stopped for gas at the Interstate exit down the highway from us and noticed a rattle from the engine compartment. They had stopped closer to Illinois at a big-box repair facility and were told that they had a rod knock or timing chain noise. The people thought that was strange as it didn't appear to be "catasrophic"...so they continued...when they stopped for fuel near here, it was much worse and they were worried. Our shop is closed on saturday, but parts is open...they roll in....and this fellow asks me to listen to his Envoy... I go out there and pop the hood and I see the belt idler pulley is hobbling about as the engine is running... I tell him to pull into the shop, I turn on the lights and look...I release the belt and I show the customer the pulley flopping about... He was relieved....I wrenched off the old one & wrenched back on the new one.... His bill....$46.09 plus the tax for the pulley... he & his family were elated, as the new pulley silenced the noise! He told me I looked trustworthy, as he could tell from my "appearance", not wearing a Tie or a fancy polo shirt ....in fact I was "out of uniform" meaning I was wearning a black Pontiac T-shirt and my regular grey work pants as it's hot here today! He tried to make me keep the change from a $100 bill, and I wouldn't... I said, if he was pleased with the service from my store, he should write 2 letters...one to the dealer owner, the other to GM..... I hate to self proclaim here, but it always feels good to help someone and simply enough as well! __________________ certified GM Dealer Parts Manager since 1994 GM Dealer Parts employee since 1987 AMC-Jeep-Renault Dealer Parts employee 1987-90 holder of many GM accredations, too numerous to list

06-16-2007, 01:49 PM	#3 (permalink)
nsap Administrator Join Date: Jan 2003 Drives: 2006 Pontiac G6 GTP 2009 Ford Focus SEL Posts: 14,526	Re: what customers see? It is acts like the above that allow GM to keep customers, and to build positive reputations. __________________ Gen V V8 info? E-Mail Me

06-16-2007, 02:02 PM	#4 (permalink)
fp115 4.4 Liter Supercharged Northstar Join Date: May 2003 Location: Canada Posts: 2,112	Re: what customers see? Very nice of you to do so. I love handing posts like this down to management on our monthly round table. Makes me feel good knowing there are some of our dealers/technicians that do a good job!

06-16-2007, 02:24 PM	#5 (permalink)
ElmerMCR 6.0 Liter Vortec V8 Join Date: Nov 2004 Location: Jackson, New Jersey Posts: 1,688	Re: what customers see? That was great of you GMC. Nice to see more good happenings from the GM dealers. I've had some very pleasant experiences with Pontiac and Saturn which I sure will continue. I'd be greatful as well if I were those customers. Nice job.

06-16-2007, 02:54 PM	#6 (permalink)
t-rex 6.0 Liter LS2 V8 Join Date: Jul 2006 Location: New Orleans, Louisiana Drives: 1997 BMW 328i S Posts: 4,876	Re: what customers see? Keep stories like this coming. Good people like GMCSonoma help me keep faith in the goodness of mankind. __________________ t-rex's "Lit 101" short story of the week... Tim O'Brien — "Things They Carried" (a MUST read, if you ain't into lit; it's a good "Guy" kind of short story set in the Vietnam War)

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06-16-2007, 04:04 PM	#7 (permalink)
likearock00 7.0 Liter LS7 V8 Join Date: Aug 2005 Location: NC Drives: 2006 Chevy Silverado Crew Cab Z-71 Posts: 7,624	Re: what customers see? Great work GMCSonoma! It feels good to help people out, doesn't it? I do it every chance I can. I don't care what I get or don't get in return, but it feels so damn good to lend a hand to someone in need. I wish more people would do this.....it makes the world a much better place! __________________ "You can fool some of the people all the time, and those are the ones you want to concentrate on." -George W. Bush

06-17-2007, 09:10 AM	#10 (permalink)
darndot 6.2 Liter Vortec V8 Join Date: Jul 2005 Location: Southern Illinois Drives: Silvy, 57-Pickup, Corvair-Vert. Posts: 2,876	Re: what customers see? I hope they write the letters. They are lucky that they stopped in your neck of the woods. I would hope most small town dealers would try to help out. I have hope that mine would. __________________ All GM since 1985.

06-17-2007, 10:51 AM	#11 (permalink)
shadams GMI Staff Member Join Date: Apr 2005 Location: Texas Hill Country Drives: 07' GMC CREW CAB 08' GMC X-CAB Posts: 2,998	Re: what customers see? Awesome man! Thats really what its all about. Of course we need to make a living, but if there is ever an oppurtunity to help a person in need it needs to be taken, wether it be in business or life in general. Its people like yourself that make this world a little easier to live in. Good job!! __________________ 2007 GMC Sierra CC Stealth Gray 2008 GMC XCab Z-71 Onyx Black 2004 GTO Phantom Black Metallic- GONE - 1998 GMC Sonoma Cherry Red Metallic - GONE - GM/ASE Certified Service Consultant MOE Platinum 04-05-06-07 "Contrary to common belief, planning is complicated and is not run by complete idiots, so you'll just have to trust that the decisions were made on good information that's not made available to you."

06-18-2007, 08:24 AM	#14 (permalink)
doh 6.0 Liter LS2 V8 Join Date: Sep 2003 Location: N.W.Ontario Posts: 4,370	Re: what customers see? Good job Sonoma. We get alot of tourist here on week ends, as we are on the Canadian side of a major border crossing. Long lines, sometimes up to 6-7 hours, cause many problems with vehicles. I like helping out the best I can, but now I cannot get into the parts department on weekends, which makes helping very hard sometimes.

06-18-2007, 08:38 AM	#15 (permalink)
espo19047 6.0 Liter Vortec V8 Join Date: Jan 2004 Location: Philadelphia suburbs Posts: 1,690	Re: what customers see? There are good guys who are wearing ties and polo shirts also. __________________ Personalize your GM vehicle! click here: http://www.reedmantoll.com/ou/langho...s_parts_estore Visit me: http://mysite.verizon.net/vze3ttrj/s...rgerchevrolet/

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