Overpriced used cars?

[Old Dood]

I agree with Eddie...
If I want to simply LOOK then allow me that. I also would like a CHOICE as to whom is my "Sales Person". I understand there is a rotation going on as to who is "UP" but some of these clowns are just that clowns and I don't want to do business with them. Also when I change sales personal then I do not want part of the commision going to the yahoo that just happened to talk to me when I got out of my car. To hell with that. I will decide as to who gets the profit off of ME.

I never have a problem with someone making money off me in a commision situation. I have a problem with some Slick Willy B.Sing me and that insults me. It doesn't matter what I am buying. For example when I go into a store and ask the "help" a tech question I ask right off if they KNOW anything about the product. When they say YES then I expect that to be true. So don't go to and read the box to figure out my question. I already DID THAT. Then take guesses about the product. That to me is B.Sing me. I can't stand that.

Same with cars. Know what you are talking about or get away from ME! If and when I am "Just Looking" then there is a reason. For one, I don't want to waste anyone's time. I am thinking about them. Second, when I need to ask a question then I will search out a sales person....someone *I* get a good feeling with. So to hear someone here say come back on Sunday...then that is one person I will avoid at all costs (it will end up being that person's costs too). That tells me right off that this person has no respect for a true customer and should re-evaluate their own self when dealing with the public. It was a insensitive and rude comment to say.

[GMCSonoma]

Originally Posted by sa_seahawker

Usually overpricing is reserved for Lexuses and Acuras!

True...like I'd know!

[MalibuMaxxSS]

Originally Posted by Old Dood

I agree with Eddie...
If I want to simply LOOK then allow me that. I also would like a CHOICE as to whom is my "Sales Person". I understand there is a rotation going on as to who is "UP" but some of these clowns are just that clowns and I don't want to do business with them. Also when I change sales personal then I do not want part of the commision going to the yahoo that just happened to talk to me when I got out of my car. To hell with that. I will decide as to who gets the profit off of ME.

I never have a problem with someone making money off me in a commision situation. I have a problem with some Slick Willy B.Sing me and that insults me. It doesn't matter what I am buying. For example when I go into a store and ask the "help" a tech question I ask right off if they KNOW anything about the product. When they say YES then I expect that to be true. So don't go to and read the box to figure out my question. I already DID THAT. Then take guesses about the product. That to me is B.Sing me. I can't stand that.

Same with cars. Know what you are talking about or get away from ME! If and when I am "Just Looking" then there is a reason. For one, I don't want to waste anyone's time. I am thinking about them. Second, when I need to ask a question then I will search out a sales person....someone *I* get a good feeling with. So to hear someone here say come back on Sunday...then that is one person I will avoid at all costs (it will end up being that person's costs too). That tells me right off that this person has no respect for a true customer and should re-evaluate their own self when dealing with the public. It was a insensitive and rude comment to say.

I will start at the end as for the respect thing, you say we dont have respect for you cause sale people bother you when you come on the lot, then dont come when we are open, our JOB is to bother you and get you to buy cars, if a customer on our lot goes 'unapproached' the sales staff will hear about it and new staff is hired....you have no idea hwo things work at a dealership judging by your post....

very few dealership have an UP system, or a rotation, you get who you get if you dont like them move on, if you say just looking you will probably get bothered more, by other sales staff, so come back when we are closed, and you wont get bothered and wont waste our time...

as far as reading hte box I dont know of 1 salesperson that know everyting about all the makes and models I guees we are all not as smart as you, to bad for us sales people, and I consider myself VERY knowledgable about products, however, there are still things I look up to be sure after all would you wnat someone to guess and be off by a coule hundred pounds payload and you blow a spring, then what happens, you bitch at the sales guy...at least the guy who looked it up was smart enough to go look it up if he was unsure.....

And LOL when was the last time anyone walked into walmart and did not get greeted or ask if they needed help, again our job is to ask, and sell cars, if you dont like to be bothered and asked to buy a car then come and look when no one is there. At our store if a customer has to come to the counter and ask fora sales person then managers take that as we need more coverage and hire more sales people, not good for us, so dont THINK you know how a dealership works or you are all knowing on the profit margins on used cars, last time I took a trade I had to fight with the guy so dealerships taking cars from 'poor schlumps whose junker was worth a thousand bucks' last time I told that to a guy he told me to go jump off a bridge, so no we dont get them for free.....

anyhow enough time wasted on this thread.....thank god only10% of customers are ignorant and idiots.

[coaster.n3rd]

I like how everyone thinks that the used car a dealer has was in perfect conditon when it came in and not a dollar was spent on parts & labor to make the car a safe reliable vehicle.

We spend an average of $1,500 to $1,600 fixing the problems these vehicles come in with. Engine lights, wipers, tires, brakes etc...

There is a reason you pay a premium for a used car off of a lot.

[Old Dood]

MalibuMaxxSS...
You proved my point better then I could ever do with that post of yours.....

Plus you responded while angry....hence all the spelling errors...

Keep carrying that chip on your shoulder...it will get heavier...

[MalibuMaxxSS]

no just a really bad typer, and what point did I prove for you, trying to explain to you how it works, all dealerships are different but bottom line is if you dont wanna be bothered by a salesman dont come and kick tires all day when they are open, like I said its our job to bother you...

what you dont get is when you say just looking, you dont wanna waste our time, is that well you are, some places the salesman is not allowed to talk to another person after he 'ups' you until you leave, thats pretty much a waste of his time, how bout we come and sit in you office for a couple hours every 3 or 4 days, we wont talk just sit there.....

its no different...anyhow not sure the point I proved for you but I hope you at least read and get some of this....another thing I guess if you would stick with 1 salesperson instead of trying to save a couple hundred bucks and phoneing every dealership within 6000 miles you would not have as much problems either, you could develop a relationship with them just go see them when you need a new truck or car and would not have to cruise the lot and get bothered by a bunch of sale staff....

[likearock00]

Malibu, I worked at a dealership. Don't act like you are bothered by potential clients walking onto your lot. If they are just looking, help them look! Ask them what they want and what you can do to accomodate them. If you are bothered by them, you need a different profession!!

I was bothered when I would work a deal with a customer and then pulled their credit. So many would come in and have me all wrapped up in paperwork on a $30k vehicle just to find out they couldn't finance a Clark bar.

[Havasavana]

From what I've read and from conversations with car sales people, I can understand what MalibuMaxSS is saying. When the market is as it is now, everyone in the dealership is under a lot of pressure both because their own incomes are down and due to the heat they take from the managers and owner. True, they 'should' know the product and 'should' treat every potential customer well, but, with the turnover as it is, lots of sales people haven't been on the job long enough to know the product. I agree, they should admit they don't know when they don't, but this seems to be a problem throughout our society.

I like to check out the cars and talk to sales people and am careful to not waste their time. But I've had managers come out to check on why a conversation is taking too long, in their judgment, even if nobody else in on the lot. I've talked to several sales people who were given NO training; just hired and dumped on the lot. They can't know the product at least for a few weeks and have no clue about selling, delivery, or any other aspect of the process.

A sales guy at the local Toyota store told me he doesn't even know the price of their used cars. His job is to get the customer focused on a specific car, used or new, and turn the customer over to a closer-type person. I'm sure entire days go by and these people do not talk to a single prospective customer. They have bills to pay and maybe a family to support in some cases; that would be a terrible feeling to live with.

When I bought my TB, I paid MSRP. Hell, I got 0%/60 months; why hammer the sales guy for a few more bucks. I suppose he was wondering about this since he could tell I knew a little about the business. I feel sorry for every honest person in the car business now.

[MalibuMaxxSS]

Originally Posted by likearock00

Malibu, I worked at a dealership. Don't act like you are bothered by potential clients walking onto your lot. If they are just looking, help them look! Ask them what they want and what you can do to accomodate them. If you are bothered by them, you need a different profession!!

I was bothered when I would work a deal with a customer and then pulled their credit. So many would come in and have me all wrapped up in paperwork on a $30k vehicle just to find out they couldn't finance a Clark bar.

HES NOT TALKING ABOUT THAT...I am not bothered at all by customers, I sold 3 yesterday and 2 the day before that, what he is getting at is basically, going in and wasting salespeoples time, if you are shopping then use the phone but like most salespeople, you wont get honest numbers over the phone, dont come in thinking you know everything or that the saleman knows EVERYTHING, if they have to look it up so be it, he was saying how it was stupid if a salesman had to look somehting up...thats not stupid that is smart, potential lawsuits if we sell a customer the wrong truck for a job, so we should be 100% sure, dont be annoyed if a saleperson is not 100% sure on something, last time I checked GM had well, I never checked but a lot of configurations for trucks and cars and that is a lot of **** to know...

you see it is our job to get you in the store and to write a deal, and sell cars, not to give you numbers for trades and 'whats your lowest price' I love that one.... , besides I dont care what a salesman says, unless maybe a small store somewhere he cant give you true numbers anyhow, everything goes thru managers. and **** think of this some stores charge outragous documentation fees and admin fees, like I see in the US for advertising fees, WTF is that....customers pay so a store can advertise???....your saving a few hundred bucks and hes making it up but some stupid admin fee...and for costs on used, unless I sneek a peak at used car managers inventory sheets I dont know cost and I been here 3 years and a top salesman, so I would gather most dont...

dont think you know the rules for every store, some places are very cut throat on salesman, and some are very lax, best advice I can give any of you as customers/clients.....FIND a salesman at your local store you like, and can trust, there will be some dont worry, every dealership has good salesguys and bad ones, if your unsure, ask for a manager and have him pick one for you. If its anything like here you will get one of the top guys and get someone decent to deal with.

Then continue to deal with them for future vehicle needs, this will make life easier for you and the salesman in your area....

[MalibuMaxxSS]

Originally Posted by Havasavana

From what I've read and from conversations with car sales people, I can understand what MalibuMaxSS is saying. When the market is as it is now, everyone in the dealership is under a lot of pressure both because their own incomes are down and due to the heat they take from the managers and owner. True, they 'should' know the product and 'should' treat every potential customer well, but, with the turnover as it is, lots of sales people haven't been on the job long enough to know the product. I agree, they should admit they don't know when they don't, but this seems to be a problem throughout our society.

I like to check out the cars and talk to sales people and am careful to not waste their time. But I've had managers come out to check on why a conversation is taking too long, in their judgment, even if nobody else in on the lot. I've talked to several sales people who were given NO training; just hired and dumped on the lot. They can't know the product at least for a few weeks and have no clue about selling, delivery, or any other aspect of the process.

A sales guy at the local Toyota store told me he doesn't even know the price of their used cars. His job is to get the customer focused on a specific car, used or new, and turn the customer over to a closer-type person. I'm sure entire days go by and these people do not talk to a single prospective customer. They have bills to pay and maybe a family to support in some cases; that would be a terrible feeling to live with.

When I bought my TB, I paid MSRP. Hell, I got 0%/60 months; why hammer the sales guy for a few more bucks. I suppose he was wondering about this since he could tell I knew a little about the business. I feel sorry for every honest person in the car business now.

On this note it is very true...unless you are buying a durmax for 60G (canada remember LOL) top end dually here is 75G , anyhow profit margins are very low, most used dealership deal in 'buy backs' now, at least here, if it is a slow day I will BS with a customer all day, it is fun and someday they will buy a car, but dont come in and give me BS yourself and say 'well I will buy htis right now for 5 thousand off sale price' like really SO WOULD I, if your serious and want respect GIVE SOME...

And yes the pressures from owners and managers are lots beside trying to make some money yourself, the biggest problem with the turnover rate in my mind is everyone thinks this is an easy job, but its not, physically easy, but a mental mind #@$%, I would take manual labor over this but I am fortunate to be good at it and do ok...anyhow all don here

[MOOSTOPHA]

and this makes how many of these debates we've had??

[MalibuMaxxSS]

oh so many, so many, and customers still dont listen, like kids sometimes ya know....

[ChebbySalesDept]

Bravo and kudos to MalibuMaxxSS.

I see it's the same in Canada as it is here in the states.

Do customers actually believe that we don't want to sell a car today? I get it. The customer feels that Edmunds' info is gospel when it comes to trades and prices. How many checks do you think Edmunds has sent to customers for their trades? ZERO! An appraisal by someone who is not willing to write a check for that car is not anything but garbage.

My point is (if you're wondering) that when we approach anyone on the lot, we know this is an opportunity to earn their respect and business. We want to put a deal together today because it benefits both of us. We have a car you want and we want to sell it to you today. Why? Because 9 out of 10 shoppers never come back when they say they will. They know it and we know it. Phony addresses and telephone numbers abound. Come on. If you can't afford it, say so. If you think the price is too high, just say so. If you don't like the salesperson, ask to speak to the manager or another salesperson. Just stop with the "I have to talk to my wife, the dog, my uncle who owns a shop, etc." We don't really care. All we want to know is if you like the car, does it do what you need it to do, is it in your budget, do you want it today?

If the price is high, it's usually because you can't afford it. It may make you feel better by saying the dealer is crazy with his prices but the reality is you can't handle it. No problem. We look for a less expensive car that you can afford. But inevitably, the customer takes us back to the one that they clearly cannot see paying for. OK. We part friends. You tell everyone the dealers prices are way too high. We tell our people we just had a guy with champagne taste and a beer pocketbook.

Overall, it doesn't have to be that way. We want to earn a modest and honest living. You want a new vehicle and we try to put it all together for the benefit of everyone involved.

[redlipp]

Originally Posted by MalibuMaxxSS

NO DOUBT reading this no wonder customers get told off and salesman get ignorant with most of you, I not going off the handle on this thread but seriously, I wish I could go to you HOURLY paid job and bother you guys with half the useless **** you bug sales man with no doubt then laugh about the poor guy, knowing he got nothing for you wasting his time.

Like Moostopha said if you dont like the guy move on, if you dont like the car move on, if you do buy it, dont screw around, make an offer you think is fair, and negotiate if needs be,



and so where do you work so we may all come bother you for nothing so you dont get paid, if your not looking to buy then dont go bug sales staff, its like people that come on a sales lot on a Sat and say 'I dont wanna be bothered we are just looking' , then get the #$%^% out of here and come back Sunday, when no one is here our job is to bother you...

that's a big 10-4

[MalibuMaxxSS]

thought I was gonna get roasted for this....I notice how all the 'csutomers' in the thread suddenly went quiet, and all the 'salespeople' in this thread spoke up....

kinda makes ya think if your a customer reading this doesnt it....!