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11-24-2007, 05:52 PM
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#1 (permalink) |
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7.0 Liter LS7 V8
Join Date: Aug 2005
Location: NC
Drives: 2006 Chevy Silverado Crew Cab Z-71
Posts: 7,624
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Did I do my service dept wrong?
Ok, so my tranny screwed up on thanksgiving. When I returned from visiting with my family, I dropped my truck off at my local dealer. They do all of the work to my truck. I left the key in the drop box and left a description of my problem. I then called on friday to check the status. They said they wouldn't be able to look at it until monday. I asked about a rental, and of course they said no because they don't have any rentals. It is extremely difficult for me to be without a car, especially when it is our "family mover". Today my wife gets on me and tells me to take it somewhere else so we can get a rental. I called around and another dealer was more than happy to accommodate. I tried to call the dealership my truck is at but nobody was there as the service dept is closed on saturdays. So I just took it. They still have the key to my truck at the original dealer and I am planning on calling them as soon as they open on monday. Was I wrong in doing it? I feel bad for taking my business elsewhere but I also need a vehicle. What do ya'll think?
__________________
"You can fool some of the people all the time, and those are the ones you want to concentrate on." -George W. Bush 
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11-24-2007, 05:57 PM
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#2 (permalink) |
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Administrator
Join Date: Jan 2003
Drives: 2006 Pontiac G6 GTP
2009 Ford Focus SEL
Posts: 14,533
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Re: Did I do my service dept wrong?
I can't argue what you did. The dealership I always buy from does not provide loaners or rentals either. If it weren't for the sales manager knowing my family does a lot of business with them, I wouldn't get one either. He always offers me one though.
I would have done the same thing. It's not easy being without a vehicle. |
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11-24-2007, 05:58 PM
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#3 (permalink) |
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7.0 Liter LS7 V8
Join Date: Aug 2005
Location: NC
Drives: 2006 Chevy Silverado Crew Cab Z-71
Posts: 7,624
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Re: Did I do my service dept wrong?
Ok, good. I feel rotten for doing it!
__________________
"You can fool some of the people all the time, and those are the ones you want to concentrate on." -George W. Bush
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11-24-2007, 06:03 PM
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#4 (permalink) | |
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Administrator
Join Date: Jan 2003
Drives: 2006 Pontiac G6 GTP
2009 Ford Focus SEL
Posts: 14,533
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Re: Did I do my service dept wrong?
Quote:
When my dad had his lemon 2001 Silverado, it was screwing up terribly bad on a Sunday. We had been through a mud-slinging contest with the dealership, so he got pissed and parked it at the dealership owner's house. Needless to say we got a NICE loaner within hours. I should note that we live in a small town, and the we knew the owners on a personal basis. |
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11-24-2007, 07:47 PM
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#5 (permalink) |
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GMI Fixed Ops Contributor
Join Date: Sep 2004
Posts: 8,647
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Re: Did I do my service dept wrong?
If the vehicle is under warranty, you are obligated to a rental if you are put out, as you are...
My medium sized store has two tiers of loaners...a new-ish Pontiac G6 convertible & a 07 CTS for our current model year warranty customers that bought the car from us...then we have 8 old program cars... a Vibe, a few Malibus, a few G6's, a Grand Am, Impala & Grand Prix for eveyone else... I can't believe dealers don't have some form of loaners or rentals available...I know of a tiny little Chevy-Olds dealer (5 employees) near me that even has a few!!! They might not like you anymore...but that's business...they'll either accomodate you again with open arms and roses of apologies, or they'll tell you to go elsewhere... Do they have voicemail so they at least know your truck wasn't stolen???
__________________
certified GM Dealer Parts Manager since 1994 GM Dealer Parts employee since 1987 AMC-Jeep-Renault Dealer Parts employee 1987-90 holder of many GM accredations, too numerous to list Last edited by GMCSonoma : 11-24-2007 at 08:53 PM. |
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11-24-2007, 08:50 PM
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#6 (permalink) | |
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7.0 Liter LS7 V8
Join Date: Aug 2005
Location: NC
Drives: 2006 Chevy Silverado Crew Cab Z-71
Posts: 7,624
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Re: Did I do my service dept wrong?
Quote:
Yeah, it's kinda rediculous IMO too. They don't have voicemail either. I'm glad you guys are understanding.....I was really on the fence on whether to do this or not. I hope they're not pissed.
__________________
"You can fool some of the people all the time, and those are the ones you want to concentrate on." -George W. Bush
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11-24-2007, 08:52 PM
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#7 (permalink) | |
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GMI Fixed Ops Contributor
Join Date: Sep 2004
Posts: 8,647
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Re: Did I do my service dept wrong?
Quote:
If they are...there are plenty of other stores you can patronize... 
__________________
certified GM Dealer Parts Manager since 1994 GM Dealer Parts employee since 1987 AMC-Jeep-Renault Dealer Parts employee 1987-90 holder of many GM accredations, too numerous to list |
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11-24-2007, 09:02 PM
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#8 (permalink) | |
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7.0 Liter LS7 V8
Join Date: Feb 2006
Posts: 6,606
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Re: Did I do my service dept wrong?
Quote:
__________________
"The Messiah is absolutely speaking." |
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11-24-2007, 09:25 PM
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#9 (permalink) |
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6.2 Liter Vortec V8
Join Date: Jul 2005
Location: Southern Illinois
Drives: Silvy,
57-Pickup,
Corvair-Vert.
Posts: 2,880
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Re: Did I do my service dept wrong?
You needed your truck, and they couldn't fix it during the time frame. If you live close you might leave a note in the drop box. Bring them some donuts when you tell them, food fixes everything.
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 All GM since 1985. |
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11-24-2007, 09:49 PM
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#10 (permalink) |
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5.3 Liter LS4 V8
Join Date: Oct 2004
Posts: 3,429
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Re: Did I do my service dept wrong?
This is why I try to form a good relationship with the service department and don't worry about who I buy the car from. The service department sells a service - one where customer service is paramount, and repeat customers receive better service. I always get a loaner. If I didn't they know I'd go elsewhere. Sales sells a fixed product - a CTS is the same at every dealership, save a silly decal I have removed anyway. All that varies is the price.
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E-Flex is the future of everything automotive. A plug in Prius is not the same as a VOLT. Hydrogen is dead. 8 speed transmissions are irrelevant. |
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11-24-2007, 11:37 PM
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#11 (permalink) |
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7.0 Liter LS7 V8
Join Date: Dec 2003
Location: DC Metro Area
Drives: 58 Belvedere;
61 LeSabre; 96 Fleetwood; 07 SRX
Posts: 8,321
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Re: Did I do my service dept wrong?
I guess every dealership is different. Pontiac didn't even offer a loaner/rental on my brand new car when they had it in the shop for 4.5 days.
Chrysler ALWAYS gave rental cars when I took it in for service. They arranged for Enterprise to have a Chrysler/Dodge/Jeep vehicle ready for me when I dropped off my car. Now with the SRX, the Cadillac dealership has an Enterprise location on site. So, that's good. Dealerships need to realize that people NEED their cars, and not everyone can juggle their lives to arrange for alternate transportation. If a car is in for warranty work, a loaner should be discussed at the time when the appointment is scheduled.
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Used to own: 1959 Cadillac Series 62, 1960 AMC Rambler Six, 1998 Chevrolet Malibu, 2000 Saturn LS2, 2005 Chrysler 300C, 2006 Pontiac G6 GTP |
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11-25-2007, 12:15 AM
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#12 (permalink) |
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5.3 Liter LS4 V8
Join Date: Jan 2006
Location: 5,059 Miles SE of Dutch Harbor
Drives: 2008 Saturn Aura XE 2.4 I-4
Posts: 3,842
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Re: Did I do my service dept wrong?
Strange that a dealer could survive without a loaner or a local enterprise agent on hand.
I would not go to a service department without one.
__________________
'I've seen the next Cadillac STS replacement and it looks damn good... like a ****ing Bentley.' - Unclassified GM exec. 'I had no respect for the 55 mph limit and I took great delight in breaking the limit I can assure you.' www.32hours7minutes.com |
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11-25-2007, 03:15 PM
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#13 (permalink) |
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5.3 Liter LS4 V8
Join Date: Sep 2003
Location: Midwest
Drives: 07' Monte Carlo SS
Posts: 3,983
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Re: Did I do my service dept wrong?
When I had to drop off my GTO they didn't have any loaners and they called and arranged a car for me at the local enterprise lot. I didn't even buy my GTO from the shop that I dropped it off at so I was impressed and will give them the first shot at my business if my next purchase is a car they carry.
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07' SS Monte |
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11-25-2007, 05:55 PM
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#14 (permalink) | |
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6.0 Liter LS2 V8
Join Date: May 2006
Location: Dimondale, MI
Drives: '89 Buick Reatta
Posts: 4,220
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Re: Did I do my service dept wrong?
I don't think you did. You need a vehicle, and they couldn't provide a loaner: their loss.
I mean come on, what's it cost to keep a Malibu or Impala or G6 or some other decent car around for customers?
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'07 Subaru Forester: Manual trans, shifts assisted by Momo '89 Buick Reatta: "Project GS"...3800 SII S/C, 6 speed manual...coming eventually '94 Buick Century wagon: 3100 V6, business vehicle Quote:
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11-25-2007, 06:08 PM
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#15 (permalink) |
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GMI Fixed Ops Contributor
Join Date: Sep 2004
Posts: 8,647
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Re: Did I do my service dept wrong?
I was 16 miles from home this afternoon, and claplop-pop-pop-pop...the Park Avenue stalls....low coolant light on & won't restart...
Guess what...the UIM launched....****! Thanks be for having connections...25 minutes later a tow truck from town was loading it & me up and we headed for the dealership...instead of grabbing one of the parts trucks, I took a G6 loaner instead...it pays to be a key holder on a late Sunday afternoon!
__________________
certified GM Dealer Parts Manager since 1994 GM Dealer Parts employee since 1987 AMC-Jeep-Renault Dealer Parts employee 1987-90 holder of many GM accredations, too numerous to list |
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