This all started about two months ago IIRC.
First noticed sounds like a distant tennis match. Dealer said it was a blend door, fixed mechanically under warranty.
Maybe a month later, HVAC controls did not control the temp. Shutting car off would usually reset.
Took to dealer, said it needed an electronic part, perhaps actuator?
They had ordered the part in response to the earlier tennis ball sounds, said they would call me when part came in but they never called. I blew it off.
Last Monday 23 June took car in for new HVAC gizmo. Also told them about the USB port that did not work and that the phone would not synch with Bluetooth. Also asked if they could re-program the speedo because I put 18" Chally wheels on with slightly taller tires and speedo was reading one to two slow at 70+.
Dealer said new radio needed, it was the cause of the USB and phone non-synch, it was ordered and would be in Wednesday.
They called me Mon or Tue, said radio was out and dangling by its wires, they were waiting for the Wed delivery. I let them keep it as a convenience to them, so they wouldn't have to put it together and take it apart and put it together again.
No loaner offered.
Checked with them Wed am and no part, "We're looking through our parts order right now." Checked later, no part, told them to put it back together we'd pick it up Wed.
Later someone at service said the part comes via UPS, not on their parts truck. They will call as soon as radio comes in.
They said the radio comes straight from the vendor and they have no way of knowing when it will arrive, nor do they have the ability to check with the shipper to get an ETA. Huh? I thought they were looking through their parts shipments.
Sent email to Dodge, got some girl named Jennifer who never answered my original question about the dealer not having any way of checking with the vendor/shipper as to when part is due.
Got email and phone call from Jennifer Fri. Said radio is in at the dealership as of Friday.
I sent her another email last night, don't know if it made it through their system. Asked for answer to original question. Said I had not gotten the promised phone call from dealer letting me know radio is in.
Have yet to get phone call from dealer telling me the radio is in. They seem to have some outgoing phone connection problems.
At least they got the speedo correct.
First noticed sounds like a distant tennis match. Dealer said it was a blend door, fixed mechanically under warranty.
Maybe a month later, HVAC controls did not control the temp. Shutting car off would usually reset.
Took to dealer, said it needed an electronic part, perhaps actuator?
They had ordered the part in response to the earlier tennis ball sounds, said they would call me when part came in but they never called. I blew it off.
Last Monday 23 June took car in for new HVAC gizmo. Also told them about the USB port that did not work and that the phone would not synch with Bluetooth. Also asked if they could re-program the speedo because I put 18" Chally wheels on with slightly taller tires and speedo was reading one to two slow at 70+.
Dealer said new radio needed, it was the cause of the USB and phone non-synch, it was ordered and would be in Wednesday.
They called me Mon or Tue, said radio was out and dangling by its wires, they were waiting for the Wed delivery. I let them keep it as a convenience to them, so they wouldn't have to put it together and take it apart and put it together again.
No loaner offered.
Checked with them Wed am and no part, "We're looking through our parts order right now." Checked later, no part, told them to put it back together we'd pick it up Wed.
Later someone at service said the part comes via UPS, not on their parts truck. They will call as soon as radio comes in.
They said the radio comes straight from the vendor and they have no way of knowing when it will arrive, nor do they have the ability to check with the shipper to get an ETA. Huh? I thought they were looking through their parts shipments.
Sent email to Dodge, got some girl named Jennifer who never answered my original question about the dealer not having any way of checking with the vendor/shipper as to when part is due.
Got email and phone call from Jennifer Fri. Said radio is in at the dealership as of Friday.
I sent her another email last night, don't know if it made it through their system. Asked for answer to original question. Said I had not gotten the promised phone call from dealer letting me know radio is in.
Have yet to get phone call from dealer telling me the radio is in. They seem to have some outgoing phone connection problems.
At least they got the speedo correct.