I just purchased a used 2002 Trailblazer (from a Chevy Dealer), the unit was sold with the understanding that Onstar was operational. However, after receiving delivery, I learned that the system was inactive due to the digital upgrade was never performed on the unit.
I called the dealer and asked them to install the ungraded so I can use the Onstar system. I have been told everything from the part doesn’t exist, to buy it at Best Buy.
Now I have called Onstar and the Chevy Customer Service Center. I have been assured that the part is out there and is available to a dealer. I was given a part number of UE1. Now to me this doesn’t make sense. This isn't a GM part.
I need help getting the upgrade that Onstar says I am able to get. Please if there is anyone out there that knows how to go about this please reply.
I need to take something to my dealer so that they know how to resolve the problem.