Onstar - 2002 Trailblazer - Where can I get the Digitial Upgrade ?

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Thread: Onstar - 2002 Trailblazer - Where can I get the Digitial Upgrade ?

  1. #1
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    Onstar - 2002 Trailblazer - Where can I get the Digitial Upgrade ?

    I just purchased a used 2002 Trailblazer (from a Chevy Dealer), the unit was sold with the understanding that Onstar was operational. However, after receiving delivery, I learned that the system was inactive due to the digital upgrade was never performed on the unit.

    I called the dealer and asked them to install the ungraded so I can use the Onstar system. I have been told everything from the part doesn’t exist, to buy it at Best Buy.

    Now I have called Onstar and the Chevy Customer Service Center. I have been assured that the part is out there and is available to a dealer. I was given a part number of UE1. Now to me this doesn’t make sense. This isn't a GM part.

    I need help getting the upgrade that Onstar says I am able to get. Please if there is anyone out there that knows how to go about this please reply.

    I need to take something to my dealer so that they know how to resolve the problem.

    Thank you.

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    Re: Onstar - 2002 Trailblazer - Where can I get the Digitial Upgrade ?

    ONSTAR sez this:
    http://www.onstar.com/web/portal/upgradeprogram




    A search gives you this and many others:

    #06-08-46-007A: Information on OnStar Analog-Only Systems - (Sep 22, 2008)


    Subject: Information on OnStar® Analog-Only Systems


    Models: 1996-1999 GM Passenger Cars and Trucks

    Plus:

    2002 Buick Rendezvous

    2000-2003 Buick Century, Regal

    2000-2005 Buick Park Avenue

    2000-2001 Cadillac Catera, DeVille, Seville

    2000-2002 Cadillac Eldorado, Escalade Models

    2000 Chevrolet Impala, Lumina, Monte Carlo

    2000-2001 Chevrolet Blazer, TrailBlazer Models

    2000-2002 Chevrolet Suburban, Tahoe, Venture

    2001-2002 Chevrolet Silverado

    2002 Chevrolet Avalanche

    2000-2002 GMC Denali, Denali XL, Jimmy, Yukon, Yukon XL

    2000-2001 GMC Envoy

    2001-2002 GMC Sierra

    2000-2001 Oldsmobile Bravada

    2000-2002 Oldsmobile Intrigue, Silhouette

    2000-2002 Pontiac Montana

    2001-2002 Pontiac Aztek

    2000-2003 Pontiac Grand Prix

    with OnStar® (RPO UE1)




    --------------------------------------------------------------------------------

    This bulletin is being revised to update the models affected list above. Please discard Corporate Bulletin Number 06-08-46-007 (Section 08 -- Body & Accessories).


    --------------------------------------------------------------------------------

    All vehicles equipped with OnStar® listed in this bulletin were built with Analog-Only OnStar® Hardware. OnStar® equipped vehicles with analog-only equipment were designed to operate only on the analog wireless network and cannot be upgraded for digital network compatibility.

    Vehicles with this equipment will no longer be able to receive OnStar® services beginning January 1, 2008. At that time, service will be available only through Dual-Mode (Analog / Digital) equipment. Analog-Only vehicles cannot be upgraded to digital equipment.
    Last edited by sonjaab; 02-02-2011 at 09:08 AM.

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    Re: Onstar - 2002 Trailblazer - Where can I get the Digitial Upgrade ?

    What sonjaab said.

    It's not OnStar's fault.

    The cellular network doesn't support the non-digital system anymore.

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    Re: Onstar - 2002 Trailblazer - Where can I get the Digitial Upgrade ?

    The 2002 Trailblazer is not on that list... According the the OnStar web site it should be upgradable.

    2001 Trailblazers ARE NOT but 2002, 2003, and 2004 ARE (or at least were)

    Quote Originally Posted by MrCritical View Post
    It's not OnStar's fault.

    The cellular network doesn't support the non-digital system anymore.
    And in spite of the fact his car is upgradable... This was 100% GM's and Onstars fault... GM knew about this pending problem almost since the launch of Onstar in 1997... and yet continued to sell non-upgradable cars as late as MY 2006.

    This was a MONUMENTAL screw up...

    And now to through salt into the wound... all the BS about how difficult it is to upgrade these cars becuase of the "tight integration" between OnStar and the BCM also proves to be bunk... cause you can buy an OnStar rear view mirror at Best Buy for $399.98. and can be installed by one of there "techs" in less than an hour.


    The TSB applicable to a 2002 Trailblazer is:
    Information on Upgrading Certain OnStar Generation 5 Analog/Digital-Ready Systems to OnStar Generation 6 Dual-Mode (Analog/Digital) #05-08-46-006E - (Jan 9, 2006)
    Information on Upgrading Certain OnStar® Generation 5 Analog/Digital-Ready Systems to OnStar® Generation 6 Dual-Mode (Analog/Digital)
    2003-2004 Buick Rendezvous, LeSabre

    2004 Buick Rainier, Regal

    2004-2005 Buick Century

    2002-2004 Cadillac DeVille, Seville

    2003-2004 Cadillac CTS

    2003-2004 Cadillac Escalade Models

    2004-2005 Cadillac SRX (Built Prior to VIN Breakpoint 50169388), XLR

    2005 Cadillac CTS (Built Prior to VIN Breakpoint 50162843), STS (with RPOs DD8 & TQ5), STS (with RPO DD7 or DD8)

    2002-2004 Chevrolet Impala, Monte Carlo, TrailBlazer Models

    2003-2004 Chevrolet Avalanche, Express, Silverado, Suburban, Tahoe

    2003-2005 Chevrolet Cavalier, Venture

    2004 Chevrolet Colorado

    2004-2005 Chevrolet Malibu, Malibu Maxx

    2005 Chevrolet Cobalt, Corvette, Equinox

    2002-2004 GMC Envoy Models

    2003-2004 GMC Savana, Sierra, Yukon Models

    2004 GMC Canyon

    2002-2004 Oldsmobile Bravada

    2003-2004 Oldsmobile Silhouette

    2003-2004 Pontiac Aztek, Bonneville

    2003-2005 Pontiac Montana, Sunfire

    2004 Pontiac Grand Prix

    2005 Pontiac G6

    2003-2004 HUMMER H2

    This program is only available to dealers located in the United States. Canadian dealers will not be able to order upgrade kits at this time.

    This bulletin is being revised to update the models and information. Please discard Corporate Bulletin Number 05-08-46-006D (Section 08 - Body/Accessories).

    This bulletin is being issued to provide dealer personnel with information and procedures to follow should an owner wish to upgrade their OnStar® Generation 5 analog/digital-ready system to an OnStar® Generation 6 Dual-mode (analog/digital) system.

    Service Procedure
    Customers who wish to upgrade their vehicle to an OnStar® Generation 6 Dual-mode (analog/digital) system will be required to purchase a 3-year, non-refundable subscription to OnStar®. If they agree to this, they will be eligible for an upgrade, which will be provided to them at no additional cost. To participate in this program, the customer will pay the dealership for the 3-year subscription. Your dealership's open account will be charged for the upgrade package so you must collect payment from your customer. The prices for the three upgrade packages are as follows:

    • 3-year Safety and Security (S&S) ADT package: $549 plus tax (if applicable)

    • 3-year Directions and Connections (D&C) ADT package: $1099 plus tax (if applicable)

    • 3-year Luxury and Leisure (L&L) ADT package: $2159 plus tax (if applicable)

    Important: Dealers should not remit OnStar® subscription-related taxes to their taxing authority as OnStar® is responsible for tax remittance.


    Important: If the customer sells their upgraded vehicle prior to the end of the 3-year subscription, any unused whole months of their subscription can be transferred to their next NEWLY purchased or leased OnStar®-equipped General Motors vehicle.


    Important: The new Dual-mode (analog/digital) OnStar® Vehicle Communication Interface Module (VCIM) that will be installed into the customer's vehicle, as part of this upgrade, will have a new telephone number assigned to it. There is no way to transfer the customer's current telephone number to the new system.


    Important: Only vehicles listed in this bulletin will be eligible for the digital-upgrade program. You may also determine vehicle upgradeability by typing the VIN into the appropriate field on www.onstarenrollment.com.


    Technicians are to install the OnStar® digital-upgrade kit using the following procedure:

    If the customer's vehicle is listed in this bulletin and they have agreed to sign up for a 3-year, non-refundable subscription to OnStar®, an upgrade kit can be ordered by faxing in a form that is titled "Terms and Conditions of Your OnStar® Service". This form can be obtained by calling the distributor, Autocraft, at 1-888-947-8100. This form can also be downloaded from Autocraft's website, www.aeorder.com. After this form is completely filled out, and the customer's signature is obtained, fax it to 972-466-6316. Please give a copy of this form to the customer and keep a copy for dealership records. An upgrade kit will be shipped out within 24 hours and a pre-paid return package label will be included for returning the customer's Generation 5 VCIM.
    Important: By returning the customer's original VCIM, you will avoid a significant non-return core charge. If you do not ship back the original VCIM within 30 days of kit order, your dealership will be charged for this VCIM.


    Refer to the Parts Information table below to determine which OnStar® upgrade kit to order.


    Place the new OnStar® Owner's Manuals from the upgrade kit in the customer's vehicle where they can review some of the new features of the dual mode (analog/digital) system. The continuous digit dialing feature should be highlighted to the customer to avoid a return to the dealership for dialing instructions. Discard any existing OnStar® Owner's Manuals that may be in the customer's instrument panel compartment.
    Prior to installing the new dual mode (analog/digital) VCIM, the technician must press the OnStar® white dot button or the phone button. After the system responds, say "units". After the system responds, say "verify". Write down the number of units that are in the customer OnStar® account. You will need this when you set up the new OnStar® account.
    Unscrew the existing analog OnStar® antenna mast from the antenna base and discard. Screw in the provided analog/digital OnStar® antenna mast into the antenna base. This step only applies to the following 2003 model year vehicles (skip to step 5 if the vehicle to be upgraded is not listed below).
    - 2003 Buick Rendezvous

    - 2003 Cadillac Escalade, Escalade ESV, Escalade EXT

    - 2003 Chevrolet Avalanche, Silverado, Suburban, Tahoe, Venture

    - 2003 GMC Sierra, Yukon, Yukon XL

    - 2003 HUMMER H2

    - 2003 Oldsmobile Silhouette

    - 2003 Pontiac Aztek, Montana

    Replace the existing OnStar® analog on-glass antenna mast, inner coupler and outer coupler with the provided new digital antenna components. Refer to the antenna component replacement instructions in the Cellular Communication section of SI. This step only applies to the following vehicles (skip to step 6 if the vehicle to be upgraded is not listed below).
    - 2003-2004 Buick LeSabre

    - 2004 Buick Regal

    - 2004-2005 Buick Century

    - 2002-2004 Cadillac DeVille, Seville

    - 2003-2004 Cadillac CTS

    - 2004 Cadillac SRX built prior to VIN breakpoint 40171353

    - 2002-2003 Chevrolet TrailBlazer, TrailBlazer EXT

    - 2003-2004 Chevrolet Express

    - 2002-2004 Chevrolet Impala, Monte Carlo

    - 2003-2005 Chevrolet Cavalier

    - 2002-2003 GMC Envoy, Envoy XL

    - 2003-2004 GMC Savana

    - 2002-2003 Oldsmobile Bravada

    - 2003-2004 Pontiac Bonneville

    - 2003-2005 Pontiac Sunfire

    The 2005 Cadillac STS kit may include a new inside rearview (ISRV) mirror assembly. If the kit you receive includes as ISRV mirror, please remove the existing ISRV mirror from the vehicle and install the one provided in the kit per the instructions in SI.
    Replace the OnStar® VCIM in the vehicle with the provided (analog/digital) VCIM. Refer to the Communication Interface Module Replacement procedure in the Cellular Communication section of SI. This kit may include a new VCIM bracket. If it does, use this new bracket on the vehicle and discard the original bracket. The VCIM may have a small jumper harness attached. If it does, plug the OnStar® wiring connector into the connector of the jumper harness.
    After the new VCIM is installed, the OnStar® system must be reconfigured. Failure to reconfigure the system will result in an additional customer visit for repair. The OnStar® LED light will remain red, and will not change to green, until the reconfiguration is completed. In addition, pressing and holding the white dot button on the keypad will NOT reset this version of the OnStar® system. This action will cause a DTC to set.
    Install the scan tool to access and record and new Station ID (STID) and the Electronic Serial Number (ESN) from the new VCIM.
    Move the vehicle to an open area that is away from tall buildings with a clear view of unobstructed sky. Allow the vehicle to run for 10 minutes.
    Use the special functions menu in order to begin the VCIM setup procedure for this vehicle. Note: Build GMC Sierra, Yukon and Denali models as Chevrolets.
    Following this VCIM Setup procedure, a call will automatically be made to the OnStar® Call Center. Inform the Call Center Advisor of the following:
    • Tell the advisor that this vehicle has received a new VCIM.

    • Ask the advisor to update the customer account with the new STID and ESN.

    • Ask the advisor to activate the OnStar® Hands-Free Calling feature, if available. Tell the advisor the number of minutes (from Step 3) to load into the new module.

    Important: Please note that the OnStar® Hands-Free Calling functionality will not be available until the following date.


    • Follow any additional instructions from the OnStar® advisor.

    After configuration, you must ask the OnStar® advisor to transfer you to the OnStar® Dealer Center (ODC). If you are disconnected, call the ODC at 1-888-ONSTAR-1 (1-888-667-8271). Request that a 3-year Analog-to-Digital Transition (ADT) upgrade package be applied to the customer's account. All upgrade packages are dealer prepaid. The dealer's open account will be charged for the cost of the package plus any applicable taxes. The three Digital-upgrade packages that are available are:
    • 3-year Safety and Security (S&S) ADT package

    • 3-year Directions and Connections (D&C) ADT package

    • 3-year Luxury and Leisure (L&L) ADT package

    End the call and cycle the ignition to clear the B1001 Diagnostic Trouble Code (DTC).
    Have the Service Advisor, Service Manager or Sales Consultant review the new OnStar® Hands-Free Calling procedure with the customer. The customer is used to their Generation 5 analog/digital-ready OnStar® Hands-Free Calling system, which uses individual digit dial to make a call. Generation 6 Dual-mode (analog/digital) uses continuous digit dial, and the customer needs to be made aware of this change.
    Give the "OnStar® Generation 6 Dual-Mode (analog/digital) Tip Sheet" to your customer. This tip sheet will help your customer better understand their new OnStar® system. Also, fill out the form, entitled "GM Limited Warranty for Upgraded OnStar® Digital Equipment Program Participants", and then give this to your customer. You may want to keep a copy for your records.
    Collect payment from the customer. Your dealership's open account will be charged for the upgrade package so you must collect payment from your customer. The prices for the three upgrade packages are as follows:
    - 3-year Safety and Security (S&S) ADT package: $549 plus tax (if applicable)

    - 3-year Directions and Connections (D&C) ADT package: $1099 plus tax (if applicable)

    - 3-year Luxury and Leisure (L&L) ADT package: $2159 plus tax (if applicable)

    Important: GM employees or representatives or field personnel will not be able to help you or the customer pay for this program. If the dealership decides to pay for the upgrade program for their customer, be aware that your GM or OnStar® contact will not be able to reimburse you for this cost.


    Use labor code Z2096 to submit your claim for the labor time published below plus 0.2 hr Administrative Allowance and an additional $20.00 Net Amount. For claim submission, use Complaint Code MH -- Technical Bulletin, and Failure Code 93 -- Technical Service Bulletin.


    Important: Remember to return the customer's original VCIM to avoid a significant non-return core charge. If you do not ship back the original VCIM within 30 days of kit order, your dealership will be charged for this VCIM.


    Parts Information
    The following OnStar® upgrade kits should be ordered by calling Autocraft at 1-888-947-8100. Remember, you will need to have the "Terms and Conditions of Your OnStar® Service" form filled out and signed by the customer before Autocraft will ship a kit to you. These kits should not be ordered from GMSPO.


    Part Number
    Model Year and Vehicle Line

    19115913
    2004 Grand Prix

    2005 Corvette

    2005 Equinox

    19115914
    2004 H2

    2004 Colorado

    2004 Canyon

    19115950
    2003 Rendezvous

    2003 Aztek

    19115951
    2003 Escalade/ESV/EXT

    2003 Avalanche

    2003 Silverado

    2003 Suburban

    2003 Tahoe

    2003 Sierra

    2003 Yukon/ XL

    19115952
    2003 H2

    19115551
    2003-2004 LeSabre

    2004 Regal

    2004-2005 Century

    2003 CTS (built after and including VIN breakpoint 30148827)

    2004 CTS

    2003-2004 Express

    2004 Impala, Monte Carlo

    2003-2004 Savana

    2003-2004 Bonneville

    19115953
    2003 CTS (built prior to VIN breakpoint 30148827)

    19115553
    2002-2003 Impala, Monte Carlo

    19115554
    2002 Deville

    2003 DeVille (built prior to VIN breakpoint 3U261178)

    19115555
    2002 Seville

    2003 Seville (built prior to VIN breakpoint 3U261889)

    19115954
    2004 SRX (built prior to VIN breakpoint 40171353)

    2003 Trailblazer/EXT

    2003 Envoy/XL

    2003 Bravada

    191159552002 Trailblazer/EXT

    2002 EnvoyXL

    2002 Bravada

    19115912
    2004 Escalade, Escalade ESV, Escalade EXT

    2005 CTS (built prior to VIN breakpoint 50162843)

    2004 Avalanche, Silverado, Suburban, Tahoe

    2004 Sierra, Yukon, Yukon XL

    19115503
    2004 Rainier

    2004 SRX (built after and including VIN breakpoint 40171353)

    2005 SRX (built prior to VIN breakpoint 50169388)

    2004 TrailBlazer, TrailBlazer EXT

    2004-2005 Venture

    2004 Envoy, Envoy XL, Envoy XUV

    2004 Bravada, Silhouette

    2004-2005 Montana

    19115911
    2004 Rendezvous

    2004-2005 XLR

    2004 Aztek

    19115975
    2005 STS with option DD7

    19115549
    2003 DeVille (built after and including VIN breakpoint 3U261178)Seville (built after and including VIN breakpoint 3U261889

    2004 DeVille, Seville

    2003-2005 Cavalier

    2003-2005 Sunfire

    19115505
    2005 STS (with options DD8 & TQ5)

    19115502
    2005 STS (with option DD8)

    2004-2005 Malibu, Malibu Maxx

    2005 G6

    19115506
    2003 Venture

    2003 Silhouette

    2003 Montana

    19115504
    2005 Cobalt

    2005 Pursuit


    Warranty Information
    Labor Operation
    Model Year and Vehicle Line
    Labor Time

    Z2096 OnStar® Analog-to-Digital Upgrade Kit-Install*
    2004-2005 Cadillac XLR
    0.2 hr

    2004 Pontiac Grand Prix
    0.5 hr

    2004 Buick Rainier

    2005 Cadillac STS (with option DD8)

    2004 Chevrolet Colorado

    2004 Chevrolet TrailBlazer, TrailBlazer EXT

    2003-2005 Chevrolet Venture

    2005 Chevrolet Equinox

    2004 GMC Envoy, Envoy XL, Envoy XUV

    2004 GMC Canyon

    2004 Oldsmobile Bravada

    2003-2004 Oldsmobile Silhouette

    2003-2005 Pontiac Montana
    0.6 hr

    2003-2004 Buick Rendezvous

    2005 Cadillac CTS

    2005 Chevrolet Corvette

    2003-2004 Pontiac Aztek
    0.7 hr

    2003-2004 Buick LeSabre

    2003-2004 Chevrolet Express

    2003-2004 GMC Savana

    2003-2004 Pontiac Bonneville
    0.8 hr

    2002-2004 Cadillac DeVille

    2005 Cadillac STS (with options DD8 & TQ5)

    2005 Cadillac STS (with option DD7)

    2002-2003 Chevrolet TrailBlazer, TrailBlazer EXT

    2002-2004 Chevrolet Impala, Monte Carlo

    2002-2004 GMC Envoy, Envoy XL, Envoy XUV

    2002-2004 Oldsmobile Bravada
    0.9 hr

    2004-2005 Buick Century

    2004 Buick Regal

    2003-2004 Cadillac CTS

    2005 Chevrolet Cobalt
    1.0 hr

    2002 Cadillac Seville

    2003-2004 Cadillac Escalade, Escalade ESV, Escalade EXT, Seville

    2003-2004 Chevrolet Avalanche, Silverado, Suburban, Tahoe

    2003-2004 GMC Sierra, Yukon, Yukon XL
    1.1 hrs

    2004-2005 Cadilac SRX (built after VIN breakpoint 40171353)
    1.3 hrs

    2003-2004 HUMMER H2
    1.4 hrs

    2004 Cadillac SRX (prior to VIN breakpoint 40171353)

    2003-2005 Chevrolet Cavalier

    2003-2005 Pontiac Sunfire
    1.6 hrs

    2005 Cadillac SRX

    2004-2005 Chevrolet Malibu, Malibu Maxx

    2005 Pontiac G6
    1.7 hrs

    ______________________

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    Re: Onstar - 2002 Trailblazer - Where can I get the Digitial Upgrade ?

    So having read all through these comments. Its not that my 2005 Malibu Maxx has a defective on star system like my dealer tried to tell me after charging me over a $100. it needs to be upgraded to a need series of digital versus analog, which makes more sense.

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