Not sure if this is old news, but I wanted to put it out there - the GM call center rep I've been speaking with about repair issues told me today that GM will be outsourcing all but one of its call centers within the year, as part of its cost-cutting efforts. Not to sound bigoted, but the last thing I want to deal with, after already having trouble with my vehicle to the point I need to contact GM customer service, is to have to explain it to someone who speaks broken English and reads to me out of a manual. Anyone with a Dell or HP product knows this joy. Maybe GM should take note of how well those outsourcing efforts went in terms of customer satisfaction and industry reputation.
Does anyone have any other info on this? I'm hoping it's just a rumor. GM call centers are not always the best in helping to make a situation better, but at least it's not on a static-filled line to someone who can't even understand you.