NHTSA Investigation into CSV Headlight Failures

[Elk]

Originally Posted by 2000GTPBROTHER

So every time ONE person has a problem GM should recall the cars?

Yes because these are mass-produced vehicles they all get put together the same way. The chances of this only being a problem on 1 van are extremely low. If this was something like a screwdriver being left inside a door it could be written off as a one time thing, but if wiring was put in wrong on 1 van, it was probably put in wrong on all vans or at lest all the ones made that day.

Recalls are a bad thing when comes to getting new customers, but they are extremely important when it comes to keeping the customers you have. GM can not afford to let anything go.

[hammy233]

Well they already lost my vote......It`s the attitude from service departments that gets me.....at first they knew diddly about flickering lights,or let on not to know....then questioned me on my vision and even made reference perhaps some customers are not as picky as others......when you pay $36000 or 540/mth for $8000 worth of Plastic and steel, service should be saying yes sir right away sir , how high sir? And to think I have 38mths left to go........good thing they scammed me into buying the extended warranty(insurance)

[Elk]

Originally Posted by hammy233

Well they already lost my vote......It`s the attitude from service departments that gets me.....at first they knew diddly about flickering lights,or let on not to know....then questioned me on my vision and even made reference perhaps some customers are not as picky as others......when you pay $36000 or 540/mth for $8000 worth of Plastic and steel, service should be saying yes sir right away sir , how high sir? And to think I have 38mths left to go........good thing they scammed me into buying the extended warranty(insurance)

And I don’t get why your having to deal with this crap since the whole point of the Saturn brand is supposed be good dealership service. I guess Saturn is just like all of GM other brands where service is completely dependent on how local management runs the dealership. Well that pretty much makes the Saturn brand pointless.

[SSrevolution]

That's what I've been hearing the most from CSVs. Electrical. I hope these are just early bugs that can be worked out.