GM to recall 275,936 cars in U.S. due to fluid leak

[03xtreme]

WNY built some good parts.... do bad it went to GETRAG, I have nvg in my truck and i'm not thrilled with it, not superior parts for sure. Had a GETRAG 5spd in the wifes cavalier, felt pretty soft, had nylon gears i think, and a bunch of what felt like, cheap parts in it.

the sooner GETRAG goes the better.

[jdgomez]

Originally Posted by 03xtreme

WNY built some good truck parts.... do bad it went to GETRAG, I have nvg in my truck and i'm not thrilled with it, not superior parts for sure. Had a GETRAG 5spd in the wifes cavalier, felt pretty soft, had nylon gears i think, and a bunch of what felt like, cheap parts in it.

the sooner GETRAG goes the better.

I agree. My friend was urging me to buy from them, but I said no. I'd rather have quality parts.

[GM Tech Mike]

My favorite recall ever. Easy to remove old seal and install new one. Just use a suction pump and inject the doping in. Test drive to make sure no noises, check for leaks afterwards and easy 1.3 lbr/hr worth of work in only 45 minutes or less.

[1999 White C5 Coupe]

Originally Posted by GM Tech Mike

My favorite recall ever. Easy to remove old seal and install new one. Just use a suction pump and inject the doping in. Test drive to make sure no noises, check for leaks afterwards and easy 1.3 lbr/hr worth of work in only 45 minutes or less.

If the work is "only 45 minutes or less", that is what you should be paid - not 1.3 hours. That is how customers are also overcharged - by mechanics rushing the work and not always doing it correctly. I can't believe GM would let themselves be overcharged so much.

[GM Tech Mike]

Originally Posted by 1999 White C5 Coupe

If the work is "only 45 minutes or less", that is what you should be paid - not 1.3 hours. That is how customers are also overcharged - by mechanics rushing the work and not always doing it correctly. I can't believe GM would let themselves be overcharged so much.

I don't know how they come up with labor/hour per work warranty or customer pay but I do know that I do it so much at work that I pretty much know exactly what tools to grab and put into my tool cart then it takes less time. I know to grab 13mm, 15mm, 18 mm sockets, 18 mm wrench, each specialty GM tools (can't remember the exact J-tool numbers), torque specs, pry bar, long punch, hammer, suction gun, gear oil, limited slip additive, and teflon paste (my own personal recommendation to keep leaks from occuring at the splines), then you make money on commission. You'd be surprised at how much us as a technician we get screwed over from warranty times versus customer pay times. We get paid commison for our work and my main goal is to make money with very little if any "come-backs" from customers. If you have a recall or warranty work then I'd worry less about the time it took for your repair unless you are doing customer pay work. I understand your concern about getting ripped off, I would be too about things I do not know anything about and wanting to get services for. My recommendations is to ask for the actual print out for "customer pay time" on labor rates. You'd be surprised at the differences in a big city vs. a small city labor rate. I once worked for a dealer that charged $55 labor/hour rate for a very small community compared to a bigger city I am currenty working at for $95 labor/hour rate. From what I've seen it all depends on the level of skills, trainings, and populations of the city of the shops you go to when it come to dealerships. As I wrote earlier I've done numerous of these recalls on the Cadillacs so I know exaclty what tools I need to get the job done quickly and efficiently; but I also test drive the vehicles afterwards at LEAST5 miles to make sure I've done the repair correctly. I always tell others in other forums if you are satified with your technician's work then please by all means ask for them to work on your vehicle on your next repair. It will allow the service writers and managers to realize they have a tech they can rely on. Also if you are satisfied on your repairs and you happen to recieve a customer satisfaction inquery then select "very satisfied" on your response. You'd be surprised at how much we are hurt by a bad CSI (customer satisfaction inquiery survey) and are on the chopping block by GM. I will go no further than that.

[1999 White C5 Coupe]

Originally Posted by GM Tech Mike

I don't know how they come up with labor/hour per work warranty or customer pay but I do know that I do it so much at work that I pretty much know exactly what tools to grab and put into my tool cart then it takes less time. I know to grab 13mm, 15mm, 18 mm sockets, 18 mm wrench, each specialty GM tools (can't remember the exact J-tool numbers), torque specs, pry bar, long punch, hammer, suction gun, gear oil, limited slip additive, and teflon paste (my own personal recommendation to keep leaks from occuring at the splines), then you make money on commission. You'd be surprised at how much us as a technician we get screwed over from warranty times versus customer pay times. We get paid commison for our work and my main goal is to make money with very little if any "come-backs" from customers. If you have a recall or warranty work then I'd worry less about the time it took for your repair unless you are doing customer pay work. I understand your concern about getting ripped off, I would be too about things I do not know anything about and wanting to get services for. My recommendations is to ask for the actual print out for "customer pay time" on labor rates. You'd be surprised at the differences in a big city vs. a small city labor rate. I once worked for a dealer that charged $55 labor/hour rate for a very small community compared to a bigger city I am currenty working at for $95 labor/hour rate. From what I've seen it all depends on the level of skills, trainings, and populations of the city of the shops you go to when it come to dealerships. As I wrote earlier I've done numerous of these recalls on the Cadillacs so I know exaclty what tools I need to get the job done quickly and efficiently; but I also test drive the vehicles afterwards at LEAST5 miles to make sure I've done the repair correctly. I always tell others in other forums if you are satified with your technician's work then please by all means ask for them to work on your vehicle on your next repair. It will allow the service writers and managers to realize they have a tech they can rely on. Also if you are satisfied on your repairs and you happen to recieve a customer satisfaction inquery then select "very satisfied" on your response. You'd be surprised at how much we are hurt by a bad CSI (customer satisfaction inquiery survey) and are on the chopping block by GM. I will go no further than that.

It sounds as though you are a technician that actually is concerned about his work - my compliments.

Over the years, I have often been dissatisfied by GM dealer repairs - both warranty, recall and customer pay. When a repair is done right "the first time" at a dealer - the customer actually feels relieved that they will not have to come back.

I recently bought a new 2008 Impala LTZ and had trouble with the selling dealer service department on two repairs. I will not return to that service department for any work. On my GM new car purchase survey, I rated the service department poorly, marking many "completely dissatisified" boxes. How does this "hurt" the dealer?

[GM Tech Mike]

Originally Posted by 1999 White C5 Coupe

It sounds as though you are a technician that actually is concerned about his work - my compliments.

Over the years, I have often been dissatisfied by GM dealer repairs - both warranty, recall and customer pay. When a repair is done right "the first time" at a dealer - the customer actually feels relieved that they will not have to come back.

I recently bought a new 2008 Impala LTZ and had trouble with the selling dealer service department on two repairs. I will not return to that service department for any work. On my GM new car purchase survey, I rated the service department poorly, marking many "completely dissatisified" boxes. How does this "hurt" the dealer?

I'm really sorry to hear about your bad experiences. You may have gotten the "sorry tech, or apprentice tech" whom they do not know what's going on. From what I understand about the CSI report is if we go below a certain score then GM will do some investigations (audit of sorts) and will lock the service managers out of their offices and run the show. *This is from the rumor mill here at work so I'm not 100% sure if this is true. I recently had a very bad CSI, mostly due to having to pick up some other tech's comebacks or screw ups and "fixed right the first visit" is what kills me. My shop foreman had a score of 4.o which is the best for Cadillac customers, but he does quality work and refuses to work on another tech's screw ups. If you are satisfied with your tech's work I'd recommend you get his/her name and ask for them personally next visit. This will get the service writer and manager's attention. I've often had customers refuse to let another tech work on their vehicles if I cannot get to it soon, they'd rather wait the extra week. I hope you will find a better dealer and have better experiences. Some of us do care!