2008 CTS #07271 – Customer Satisfaction Program/loose diff bolt

**GMCSonoma** · 10-02-2007, 11:47 AM

Date: October 1, 2007

Subject: 07271 – Customer Satisfaction Program
Loose Rear Differential Bolt - Noise

Models: 2008 Cadillac CTS

To: All Cadillac Dealers

Attention: Service Manager, Parts Manager and Warranty
Administrator

PRODUCT FIELD ACTION ANNOUNCEMENT
THIS PROGRAM IS IN EFFECT UNTIL OCTOBER 31, 2008.

General Motors is announcing Customer Satisfaction Program 07271 today. The total number of vehicles involved is 48. Please see the attached bulletin for details.

Mailing Information
Customer letter mailing will begin on October 17, 2007.

GM Vehicle Inquiry System (GMVIS)
GMVIS information will be available on October 2, 2007.

Service Information System (SI)
Bulletin 07271 is scheduled to be available in SI on October 2, 2007.

Campaign Initiation Detail Report (CIDR)
The CIDR will be available in DealerWorld today, October 10, 2007.

**GMCSonoma** · 10-02-2007, 11:48 AM

Mind you before you flame...this covers only FORTY EIGHT vehicles!!!!

K-1 · 10-02-2007, 11:51 AM

So who's the dumbass that didn't torque the bolt to spec? Come on, fess up.

**GMCSonoma** · 10-02-2007, 11:54 AM

Quote:

Originally Posted by K-1

So who's the dumbass that didn't torque the bolt to spec? Come on, fess up.

It's likely someone @ Getrag...the people who manufacture the rear diff...

Gatecrasher R/T · 10-02-2007, 12:28 PM

After dealing with some of Getrag's other stuff, that wouldn't surprise me in the least.

68Vette · 10-02-2007, 01:11 PM

Quote:

Originally Posted by GMCSonoma

It's likely someone @ Getrag...the people who manufacture the rear diff...

Getrag better review their Quality Assurance program!!! Of course they may not have one if their customer(GM) found the problem before they did.

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Lawnchair8 · 10-02-2007, 01:32 PM

Hmm, the rear diff isn't somewhere I'd like to start having problems in my new 2008 Caddy. Good thing it is an easy fix and only 48 vehicles were involved. Maybe this will be an eye opening blessing in disguise for getrag?

usa1 · 10-02-2007, 01:41 PM

They call it a "Customer Satisfaction Program". That's funny.

Mark

ColinOpseth · 10-02-2007, 04:01 PM

Quote:

Originally Posted by Lawnchair8

Hmm, the rear diff isn't somewhere I'd like to start having problems in my new 2008 Caddy. Good thing it is an easy fix and only 48 vehicles were involved. Maybe this will be an eye opening blessing in disguise for getrag?

Dude. Have you been asleep about rear diff problems in the CTS? The CTS-v is notoriously weak in that area. To the point GM has basically had to bend over and take it in the rear (pun intended).

Havasavana · 10-02-2007, 04:43 PM

Does anyone know how they know that it's 48 bad ones? The only way I can think of is if the wrench they use has some kind of feedback and recording ability. But if this is the case, they shouldn't get out of the plant.

MY '90 Dodge Cummins had a Getrag transmission. VERY noisy. The first one leaked oil right away so I got it replaced. From what I've read, they were the weak point in the truck. Certainly the reason I sold it thinking that after 190k miles I'd pushed my luck about as far as I dared.

imrf · 10-02-2007, 08:31 PM

Any info as to symtoms? I have a 2008 CTS and have a rumbling issue that sounds like it's coming from the rear end. I have an engineer coming out in the next couple days to check it out and they said it sounds like a rearend issue. I'm wondering if this is the issue or if it's something else.

asim · 10-02-2007, 09:31 PM

Quote:

Originally Posted by GMCSonoma

Mind you before you flame...this covers only FORTY EIGHT vehicles!!!!

Hahaha. Nice pointing that out, or anti-CTS fans might have attacked the car more from left and right.

**GMCSonoma** · 10-02-2007, 09:35 PM

Quote:

Originally Posted by asim

Hahaha. Nice pointing that out, or anti-CTS fans might have attacked the car more from left and right.

One reason I kept the recall threads locked up....as 90% of the posting is irrelevant to the topic!!!

10-02-2007, 11:47 AM	#1 (permalink)
GMCSonoma GMI Fixed Ops Contributor Join Date: Sep 2004 Location: Coronado, 92118 Posts: 8,934	2008 CTS #07271 – Customer Satisfaction Program/loose diff bolt Date: October 1, 2007 Subject: 07271 – Customer Satisfaction Program Loose Rear Differential Bolt - Noise Models: 2008 Cadillac CTS To: All Cadillac Dealers Attention: Service Manager, Parts Manager and Warranty Administrator PRODUCT FIELD ACTION ANNOUNCEMENT THIS PROGRAM IS IN EFFECT UNTIL OCTOBER 31, 2008. General Motors is announcing Customer Satisfaction Program 07271 today. The total number of vehicles involved is 48. Please see the attached bulletin for details. Mailing Information Customer letter mailing will begin on October 17, 2007. GM Vehicle Inquiry System (GMVIS) GMVIS information will be available on October 2, 2007. Service Information System (SI) Bulletin 07271 is scheduled to be available in SI on October 2, 2007. Campaign Initiation Detail Report (CIDR) The CIDR will be available in DealerWorld today, October 10, 2007. __________________ certified GM Dealer Parts Manager since 1994 GM Dealer Parts employee since 1987 AMC-Jeep-Renault Dealer Parts employee 1987-90 holder of many GM accredations, too numerous to list ================================================== ==============================

10-02-2007, 11:48 AM	#2 (permalink)
GMCSonoma GMI Fixed Ops Contributor Join Date: Sep 2004 Location: Coronado, 92118 Posts: 8,934	Re: 07271 – Customer Satisfaction Program Mind you before you flame...this covers only FORTY EIGHT vehicles!!!! __________________ certified GM Dealer Parts Manager since 1994 GM Dealer Parts employee since 1987 AMC-Jeep-Renault Dealer Parts employee 1987-90 holder of many GM accredations, too numerous to list ================================================== ==============================

10-02-2007, 11:51 AM	#3 (permalink)
K-1 5.3 Liter Vortec V8 Join Date: Oct 2005 Location: Ann Arbor, Michigan Drives: 2008 Saturn ASTRA 5dr XR 2005 Chevrolet Equinox Posts: 1,400	Re: 07271 – Customer Satisfaction Program So who's the dumbass that didn't torque the bolt to spec? Come on, fess up. __________________ 2005 Chevrolet Equinox LT FWD - Silver - Mine 2008 Saturn ASTRA 5-door XR - Sandstone - Hers

10-02-2007, 12:28 PM	#5 (permalink)
Gatecrasher R/T 2.5L Iron Duke Join Date: Feb 2006 Posts: 25	Re: 2008 CTS #07271 – Customer Satisfaction Program/loose diff bolt After dealing with some of Getrag's other stuff, that wouldn't surprise me in the least.

10-02-2007, 01:32 PM	#7 (permalink)
Lawnchair8 3.5 Liter V6 Join Date: Sep 2006 Drives: '00 Pontiac Grand Am Posts: 236	Re: 2008 CTS #07271 – Customer Satisfaction Program/loose diff bolt Hmm, the rear diff isn't somewhere I'd like to start having problems in my new 2008 Caddy. Good thing it is an easy fix and only 48 vehicles were involved. Maybe this will be an eye opening blessing in disguise for getrag?

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10-02-2007, 01:41 PM	#8 (permalink)
usa1 6.0 Liter Vortec V8 Join Date: Jan 2003 Posts: 1,585	Re: 2008 CTS #07271 – Customer Satisfaction Program/loose diff bolt They call it a "Customer Satisfaction Program". That's funny. Mark

10-02-2007, 04:43 PM	#10 (permalink)
Havasavana 6.0 Liter Vortec V8 Join Date: Nov 2004 Drives: 03 GMC Savana 91 Honda CRX Posts: 1,688	Re: 2008 CTS #07271 – Customer Satisfaction Program/loose diff bolt Does anyone know how they know that it's 48 bad ones? The only way I can think of is if the wrench they use has some kind of feedback and recording ability. But if this is the case, they shouldn't get out of the plant. MY '90 Dodge Cummins had a Getrag transmission. VERY noisy. The first one leaked oil right away so I got it replaced. From what I've read, they were the weak point in the truck. Certainly the reason I sold it thinking that after 190k miles I'd pushed my luck about as far as I dared. __________________ "fascism will come to America in the name of national security" Jim Garrison

10-02-2007, 08:31 PM	#11 (permalink)
imrf Walking Join Date: Aug 2006 Posts: 14	Re: 2008 CTS #07271 – Customer Satisfaction Program/loose diff bolt Any info as to symtoms? I have a 2008 CTS and have a rumbling issue that sounds like it's coming from the rear end. I have an engineer coming out in the next couple days to check it out and they said it sounds like a rearend issue. I'm wondering if this is the issue or if it's something else.

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