03-04 GMT800 07187 - Special Coverage Adjustment/Instrument Cluster

[GMCSonoma]

GM PARTS BULLETINS & INFORMATION - TO CADILLAC, CHEVROLET AND GMC DEALERS

Subject:Bulletin GMP07-174 - Special Coverage Adjustment #07187– Instrument Panel Cluster Gauge Needle FunctionMessage #:VSU20071575

• DESCRIPTION:
  SPECIAL COVERAGE Adjustment #07187– SEPTEMBER 28, 2007
  
  DUE TO PART AVAILABILITY, THIS SPECIAL COVERAGE IS BEING ADMINISTERED IN PHASES. YOU WILL BE NOTIFIED AS EACH ADDITIONAL PHASE IS RELEASED.
  
  CUSTOMERS ARE BEING INSTRUCTED TO CONTACT THE DEALERSHIP TO ARRANGE AN APPOINTMENT IF THEY BELIEVE THEIR VEHICLE HAS THIS CONDITION. THE CUSTOMER IS BEING ASKED TO PROVIDE THE VIN SO THE IPC CAN BE ORDERED IN ADVANCE OF THE SCHEDULED APPOINTMENT. THIS WILL ELIMINATE THE NEED TO KEEP THE VEHICLE OVERNIGHT.
  • Some customers of 2003-2004 model year Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Yukon, and Yukon XL vehicles have reported that the instrument panel (IP) cluster gauges stick, flutter, or become inoperative. This may cause inaccurate readings, including the speedometer and fuel gauge.
  • This special coverage covers the condition described above for a period of 7 years or 70,000 miles (110,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
  • Refer to Special Coverage Adjustment #07187 for further information
  
  EFFECTIVE DATE:
  Initial owner mailing is scheduled to begin: Phase 1 9-28-07
  
  
  GENERAL INFORMATION:
  Instrument panel clusters (IPC) required to complete this special coverage are to be obtained from the Electronic Service Centers. Refer to GM Service Policies and Procedures Manual, section 1.5.9, for specific procedures. To eliminate keeping the customer's vehicle overnight, customers are being told to contact the dealership to arrange a service appointment and to supply their VIN. Dealers are to pre-order the IPC identifying the part from the Electronic Parts Catalog using the VIN filter so it will be at the dealership on the day of the scheduled appointment.
  • 1. The customer will contact the dealership to arrange an appointment and provide their VIN.
    2. Contact a GM Authorized Electronic Service Center to order an exchange and arrange for delivery of the pre-exchange product.
    3. All units will be shipped FedEx Ground.
    4. After removal of the defective unit, return the defective core to the Electronic Service Center using the supplied pre-paid Automatic Return shipping (ARS) label.
    5. Failure to return the product within 30 days to the Electronic Service Center will result in a charge to the Dealer's Open Parts Account.

[GMCSonoma]

We've been doing this all along when a customer comes in and it's been good-will covered...

[fatratchevy]

My '03 Avalanches' speedo when out about 20 months ago (roughly 58,000 miles), I had to buy a new cluster, at which point I ordered a Denali cluster (for the trans temp functionality). Will I get reimbursed for this?

The kicker is, I got a speeding ticket while waiting for my new speedo to arrive. . . . . I told the officer my speedo was inoperative and a new one was on order, to which his reply was "take it up with the judge." Almost two years later and still no court date to plead my case. . . .

[GMFreak8]

Does this apply to Suburban 2500s too?

[mr_bots]

Now they just need to do this for the fuel sending unit and steering column and the 800s will be pretty covered. Too bad it's a few years too late.

[2000GTPBROTHER]

Originally Posted by mr_bots

Now they just need to do this for the fuel sending unit and steering column and the 800s will be pretty covered. Too bad it's a few years too late.

Think it is "few years late" becuase it was tied up in Delphi's bankruptcy.

Go back a few weeks ago when GM and Delphi announced they had settled all their outstanding issues. Wasn't there specific items on dash repairs and parts pricing?

[GMCSonoma]

I don't think the clusters were Delphi...


I'll check next time we get one!

[shadams]

I am glad they are helping out. Trouble is, we goodwilled most of them anyway, but the ones the customers paid for have had more then 70,000 miles on them. Oh well, I guess its better then nothing.

[fatratchevy]

Just got off the phone with Chevrolet customer service regarding getting reimbursed for my old junky cluster. You will have to have the origional reciept for the repair, and in my case, the repair was almost 2 years ago.

I wonder if they are going to pay me "shop rate" for installing the new cluster myself. It only took 20 minutes, but at $90/hour, thats $30. . . .

[2000GTPBROTHER]

Originally Posted by GMCSonoma

I don't think the clusters were Delphi...


I'll check next time we get one!

This is what I was thinking it was, from the early September.

Monday, September 10, 2007


Delphi settles GM parts issue

Company pays $100M to mend warranty issues and agrees to replace 1.1M electronic parts.

David Shepardson / Detroit News Washington Bureau

WASHINGTON -- Delphi Corp. will pay General Motors Corp. at least $100 million to settle long-standing disputes over warranty issues and also will replace 1.1 million electronics parts -- worth more than $80 million -- at no charge as part of a wide-ranging agreement between the companies.

The settlement, reached Aug. 14 and made public late Thursday, opens a window into the costs GM has incurred in dozens of recall campaigns as a result of parts supplied by its former parts unit. GM has blamed dozens of warranty claims on shoddy Delphi parts, especially electronics.

The companies won U.S. Bankruptcy Court approval to release only an edited copy of the agreement. The agreement resolves all outstanding issues between the companies and sets the stage for Delphi to emerge from Chapter 11 bankruptcy by the end of the year. Troy-based Delphi has filed a final reorganization plan.

Since GM spun off Delphi in 1999, the automaker has had many disputes with the company over warranty claims.

GM spokeswoman Renee Rashid-Merem said Friday that the agreement "clears the slate" between Delphi and GM "and resolves a certain group of outstanding warranty issues."

She said the agreement covers as many as 50 warranty issues; the settlement refers to at least 43 warranties.

The major issue resolved involves 1.1 million electronic parts that are part of instrument clusters, according to a heavily edited version of the agreement that has been made public. The instrument cluster is the electronic brain behind the instrument panel on the dash.

With the agreement and an improving relationship with Delphi, GM hopes to save $2 billion annually in parts costs.

As Delphi exits several businesses, GM will represent a diminishing share of its revenue -- down to a quarter or less than $5 billion by 2010.

Delphi attorney Jack Butler said the agreement saves Delphi "hundreds of millions of dollars in potential liability."

Defective parts replaced

Under the deal, GM will receive $47.5 million to replace defective electronic parts and Delphi will provide 1.1 million new parts at no charge through 2014.

In addition, GM will have a right to buy additional parts at no more than $83 each.

For instrument clusters equipped with Switec stepper motors, Delphi also will provide bulbs and motors at its cost.

In another issue, Delphi will pay GM $175 per repair for up to 107,000 vehicles -- or as much as $18 million. GM would not divulge what part is involved.

Delphi also may sue a supplier over one of the defective parts. If successful, the company has agreed to give GM part of any proceeds exceeding $8 million.

During the dispute, GM withheld $5.4 million in parts payments from Delphi. Delphi won't seek the payment.

Meanwhile, two GM investigations into other allegedly defective parts by Delphi remain ongoing, "and GM has not yet determined if Delphi has any responsibility," according to the agreement.

[DeliveryDave]

WHOOOHOOO! I've been waiting for this. I have been using my scan gauge for my spedo for a year now. I took it into the dealer when it started they told me the price I left then posted a message on here and several of you responded with th same problem so I been holding out.

[GMCSonoma]

Originally Posted by 2000GTPBROTHER

This is what I was thinking it was, from the early September.

Most are Delphi....but there are also Denso, Siemens & Yazaki-VDO...

Same for GM radios!!! Everyone says on GMI that they are all the same....but there are 4 different suppliers!!!!!!!!!!!


The more I think of it...I do believe these are Delphi.

[GMFreak8]

Dealer here didn't even know what I was talking about. The gas gauge on mine has been acting funky, and there's this weird whine coming from the dash, which seems to be originating around the tachometer.

[asim]

Originally Posted by GMCSonoma

We've been doing this all along when a customer comes in and it's been good-will covered...

Too bad we can't all get our GM vehicles serviced by you!

[likearock00]

My father in law is jumping for joy. He has no idea how much gas he has in his truck for almost a year now.

This is just sad though. His truck is a 2000 and has had 6 recalls on it I think. What's really sad is that he plans on trading it for a Dodge Ram 2500 when he gets through with his Silverado.