who else is sick of hearing

trailrider325 · 10-03-2007, 07:55 PM

CAN'T DUPLICATE THE PROBLEM from gm dealers

montrealvue · 10-03-2007, 07:55 PM

You mean there is something else the service manager can say?....lol

Buicktech · 10-03-2007, 08:36 PM

Because it is NEVER said at a Ford, Mopar, Nissan, Mitsubshi, Hyundai, Kia, Toyota, Honda dealer (hint: it is). Usually its because its an intermittant problem and the customer doesn't want/can't leave the vehicle for proper diagnosis. Or its a picky customer making up vague claims just before the warrenty runs out (really, really common, it's called Warrenty Shopping).
It's not like a technician enjoys not fixing the car:
A). Because he probably wont get paid for the time he spent trying to diagnose "A quiet squeak at 80mph when I hit a pot hole."
B). Its disheartening to think that there might be somthing "wrong" on a vehicle that you can't detect and fix, it hurts my pride.
C). The customers probably pissed, and will go to another dealer now, and probably go through the same deal.

By the way, try going for a drive with the technician, it usually helps. A lot of times it takes a particular event to happen to get the vehicle to act up, on the flip side, I've taken people and I couldn't get the symptom to act up with them driving me around.

RamJet502 · 10-03-2007, 08:41 PM

It never fails, bring in your vehicle to get some crazy noise checked out and miraculously it stops making the noise.

**GMCSonoma** · 10-03-2007, 08:44 PM

Details????

Buicktech is right...to say this is GM exclusive is flat out wrong and a few more words of which I won't post...

Quote:

Originally Posted by trailrider325

CAN'T DUPLICATE THE PROBLEM from gm dealers

69Chevy · 10-03-2007, 08:44 PM

Quote:

Originally Posted by Buicktech

It's not like a technician enjoys not fixing the car:
A). Because he probably wont get paid for the time he spent trying to diagnose "A quiet squeak at 80mph when I hit a pot hole."
B). Its disheartening to think that there might be somthing "wrong" on a vehicle that you can't detect and fix, it hurts my pride.
C). The customers probably pissed, and will go to another dealer now, and probably go through the same deal.

By the way, try going for a drive with the technician, it usually helps. A lot of times it takes a particular event to happen to get the vehicle to act up, on the flip side, I've taken people and I couldn't get the symptom to act up with them driving me around.

Exactly!!! I'm really big on "B" I hate not bein able to fix a car.

Quote:

Originally Posted by RamJet502

It never fails, bring in your vehicle to get some crazy noise checked out and miraculously it stops making the noise.

Amen! Happens SO many times!! I've even had the customer take me for a ride and say, well it's gone now and I say it happens all the time.

RamJet502 · 10-03-2007, 08:48 PM

69Chevy - that's a great looking Cobalt you've got there.

**GMCSonoma** · 10-03-2007, 08:49 PM

Closed per: Basic rules for the Complaint Forum

Namely #3

10-03-2007, 07:55 PM	#1 (permalink)
trailrider325 Banned Join Date: Oct 2007 Posts: 37	who else is sick of hearing CAN'T DUPLICATE THE PROBLEM from gm dealers

10-03-2007, 07:55 PM	#2 (permalink)
montrealvue 6.0 Liter Vortec V8 Join Date: Oct 2006 Location: Montreal,PQ - 2006 Saturn Vue V6 ! Posts: 1,892	Re: who else is sick of hearing You mean there is something else the service manager can say?....lol __________________ '87 Merc Tracer '88 Toyota Tercel '89 VW Golf '94 Saturn SL '97 Pontiac Grand Am '00 Olds Silhouette '02 Dodge Intrepid '04 Chev Malibu '06 Saturn Vue

10-03-2007, 08:36 PM	#3 (permalink)
Buicktech 4.4 Liter Supercharged Northstar Join Date: Jul 2005 Location: Ottawa, ON/Daytona Beach, FL Drives: 2000 Regal Posts: 2,186	Re: who else is sick of hearing Because it is NEVER said at a Ford, Mopar, Nissan, Mitsubshi, Hyundai, Kia, Toyota, Honda dealer (hint: it is). Usually its because its an intermittant problem and the customer doesn't want/can't leave the vehicle for proper diagnosis. Or its a picky customer making up vague claims just before the warrenty runs out (really, really common, it's called Warrenty Shopping). It's not like a technician enjoys not fixing the car: A). Because he probably wont get paid for the time he spent trying to diagnose "A quiet squeak at 80mph when I hit a pot hole." B). Its disheartening to think that there might be somthing "wrong" on a vehicle that you can't detect and fix, it hurts my pride. C). The customers probably pissed, and will go to another dealer now, and probably go through the same deal. By the way, try going for a drive with the technician, it usually helps. A lot of times it takes a particular event to happen to get the vehicle to act up, on the flip side, I've taken people and I couldn't get the symptom to act up with them driving me around. __________________ 2000 Buick Regal

10-03-2007, 08:41 PM	#4 (permalink)
RamJet502 5.3 Liter LS4 V8 Join Date: Jan 2006 Location: Las Vegas, NV Drives: 2001 Chevy Silverado Posts: 3,076	Re: who else is sick of hearing It never fails, bring in your vehicle to get some crazy noise checked out and miraculously it stops making the noise. __________________

10-03-2007, 08:48 PM	#7 (permalink)
RamJet502 5.3 Liter LS4 V8 Join Date: Jan 2006 Location: Las Vegas, NV Drives: 2001 Chevy Silverado Posts: 3,076	Re: who else is sick of hearing 69Chevy - that's a great looking Cobalt you've got there. __________________

Remove Advertisements Sponsored Links
GM Inside News Forum Advertisement

10-03-2007, 08:49 PM	#8 (permalink)
GMCSonoma GMI Fixed Ops Contributor Join Date: Sep 2004 Location: Coronado, 92118 Posts: 8,934	Re: who else is sick of hearing Closed per: Basic rules for the Complaint Forum Namely #3 __________________ certified GM Dealer Parts Manager since 1994 GM Dealer Parts employee since 1987 AMC-Jeep-Renault Dealer Parts employee 1987-90 holder of many GM accredations, too numerous to list ================================================== ==============================

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode