I have a 2007 Silverado Classic 1500 Crew Cab with 69000 miles on it. When getting it inspected I was told that the transmission lines were leaking. I brought it into the dealer and they told me that 3 of the cooling lines were leaking at the clamps and all 3 lines needed to be replaced. The did so for $634!!! Apparently, these lines are not included in the limited powertrain warrantee. I contacted GM and they had a local representative contact me and he confirmed that they were not included in the warrantee. When I challenged him with the fact that the warrantee specifically states that "seals and gaskets" are covered and it does NOT state that "internal" seals and gaskets are only covered the GM Rep was rendered stuttering and speachless. I asked him to esclate within his management. He called me back and said there was nothing he could do. When I asked who he escalated to he said it was "confidential". One thing he did offer me was $1000 off the purchase of a new GM if purchased within the next 12 months!!! Are you kidding me? Let me get this straight.....I have a GM product that has problems and customer service has been poor.....now you want to give me an incentive to purchase another???? Why not just give me the $634 for the repair and we'll all be happy?????
Does anyone know contact information for GM executive management? Specifically, Jim Campbell - the GM of Chevrolet?