(Sub)standard of the World: My ATS Experience

[LetsRace]

If I was the one in the situation I would ask for my deposit and I would go to my nearest BMW dealer and buy a 3 but those are my 2 cents. As much as I love GM a car is a very important purchase and customer service is very important in the car ownership.

[44 mpg by 2010]

A PREMIUM VEHICLE ... with _premium acquisition/customer service experience???

Is it really worth the $$ PREMIUM?

Just about as impressive as Wells Fargo in 2007 when they told us they could not even find our mortgage documentation. Paid it off and they had to find something ... well, at least the deed was cleared ... after about 6 months.

[Neanderthal]

Next time, make your deposit via CC, preferably American Express.

AmEx peeeooosssess off some merchants, but they've always been more than helpful in yanking some funds back that need to come home to daddy.

[germeezy1]

This is a dealer issue mainly because I have kept Camaro customers happy that had to wait far longer, and dealt with many delays as well as stop sell orders. You are not dealing directly with GM on this order you are dealing directly with the dealer, and it is their responsibility to do whatever they can to keep you happy. I have had to authorize different things on Camaro orders including floor mats paid for by the dealer to make up for extended waits for orders above, and beyond the expected. Dealers always have more information than they let on, and I had a similar issue with my new car and a recall that was reported but the dealer denied. My dealer also played coy when I purchased my Escalade especially with a missing heated windshield washer system missing when came to take delivery.

[bballr4567]

Anything other than "we're not sure where your car is" would suffice - that's not a very comforting statement to hear on a purchase as sizable as this one. Which I've been told that very statement both from my sources and the dealer (which GM told them that). Specifically, tell me what's going on and give me a ballpark ETA. It ain't that difficult.

I mean, if it's going to be another two months or so, let me know so I can get my deposit back and go buy something else.

Well, technically, you havent bought the car yet. Its still GM's.

Its the ZL1 debacle all over again. They just took the cars and told the owners, well, you'll get them back at some time.

[nsap]

This is a dealer issue mainly because I have kept Camaro customers happy that had to wait far longer, and dealt with many delays as well as stop sell orders. You are not dealing directly with GM on this order you are dealing directly with the dealer, and it is their responsibility to do whatever they can to keep you happy. I have had to authorize different things on Camaro orders including floor mats paid for by the dealer to make up for extended waits for orders above, and beyond the expected. Dealers always have more information than they let on, and I had a similar issue with my new car and a recall that was reported but the dealer denied. My dealer also played coy when I purchased my Escalade especially with a missing heated windshield washer system missing when came to take delivery.

I've personally been in GM's dealer network (global connect and dealerworld). All you get in there on any order is the event code. And the next step for more details is to call the DBC and hope you get someone worth a crap. What else can they do to get this alleged high degree of information?

[fakeout]

It's in Budd Lake New Jersey. lol

[germeezy1]

I've personally been in GM's dealer network (global connect and dealerworld). All you get in there on any order is the event code. And the next step for more details is to call the DBC and hope you get someone worth a crap. What else can they do to get this alleged high degree of information?

The sales people for the most part nothing, and quite frankly most of them don't even have access to that level of information. As you already mentioned it is the level of communication, and your expectations not being met in that area. If they had of contacted you straight away, and explained the whole situation, and let you know what could be expected. If they had of under promised yet over delivered as far as communication would you still be as annoyed with the handling of this very difficult situation? The dealers at a high level typically have contacts when things are not going right, and some even have access to the executives as my old dealer principal did on occasion.

The dealer is your point of contact with GM, and quite simply it is they who have failed you at this point. You said earlier if they had of told you anything, and kept you in the loop you would not be upset apparently they have not even done what is reasonably expected.

[linton23]

This is a dealer issue mainly because I have kept Camaro customers happy that had to wait far longer, and dealt with many delays as well as stop sell orders. You are not dealing directly with GM on this order you are dealing directly with the dealer, and it is their responsibility to do whatever they can to keep you happy. I have had to authorize different things on Camaro orders including floor mats paid for by the dealer to make up for extended waits for orders above, and beyond the expected. Dealers always have more information than they let on, and I had a similar issue with my new car and a recall that was reported but the dealer denied. My dealer also played coy when I purchased my Escalade especially with a missing heated windshield washer system missing when came to take delivery.

Sorry but we are just in as much of the dark as the customer on sold orders. I have a sold order right now ordered at the end of September its at 3300 production scheduled since October 10th. No information from GM. I warn my customers ahead of time we expect 6 to 8 weeks but it could be longer. I have seen it take 17 days from order to delivery also. I have also seen the flip side of the coin customers calling everyday where is my car whens it going to come in.

[JBsZ06]

Six to 8 weeks is normal. Add in a brand new car and it can be longer.
V
Just hang back and be glad your not getting the car before it's time.

The communication is half baked and its pissing you off ...I understand but it's really that you didn't even wait the 6 to 8 weeks before questioning and the turbo 4 manual is a late arrived in the new ATS..

Thro back a cold one and laugh it off...

It's a turbo 4 manual transmission caddy and it's new territory

[Geoff Chadwick]

I'm up in Ontario this week for work, so sitting in the hotel is giving me plenty of time to think.

There are good reasons I didn't go with the 328 or 335, and while I'm upset as well, my dealer hasn't had any updates at all (I told them about the trans issue) and the car is stuck at 3000 status. I haven't been jerked around saying "on it's way!" "no it's not!"... For better or worse...

[Bejeweled]

If I didn't have a $1,000 deposit tied up in the ATS, I'd have a 335i in the driveway.

That more or less should demonstrate my level of brand loyalty.

I assure you corporations will **** me over one time, and one time only. Next I'll either get even or never come back.

Go get your deposit back. If you're intending to send a message, nothing talks like money. Go get that new BMW and enjoy driving it today! You're in the drivers seat.

[germeezy1]

I'm up in Ontario this week for work, so sitting in the hotel is giving me plenty of time to think.

There are good reasons I didn't go with the 328 or 335, and while I'm upset as well, my dealer hasn't had any updates at all (I told them about the trans issue) and the car is stuck at 3000 status. I haven't been jerked around saying "on it's way!" "no it's not!"... For better or worse...

If the communication is there, and constant whilst having clear cut expectations told you via your dealer then it makes the wait more palatable.

[germeezy1]

NSAP who is the highest person that you have spoken to at your dealer? Have you spoken to the General Manager at least in regards to your concerns?

[RedHotMike]

If I didn't have a $1,000 deposit tied up in the ATS, I'd have a 335i in the driveway.

That more or less should demonstrate my level of brand loyalty.

I assure you corporations will **** me over one time, and one time only. Next I'll either get even or never come back.

Is there a sunset clause in the contracts where you are? I always put a latest delivery date on all of mine. Gives me a way to bail out of the contract if need be. Puts pressure on the dealer to perform. As long as the time allowed is fair and reasonable, even make it a few weeks generous - the dealer shouldn't complain.

Eg - if the dealer quotes 8 weeks then give them 10 etc etc. That said, all of my recent purchases have been ex stock somewhere. Even the rare as hens teeth Senator was 10 day delivery

Red Hot Mike