OK I probably should have waited a few minutes to post this to let off some steam after talking to customer service at GM but I couldn’t wait.
January of 2007 I noticed the paint bubbling around both rear wheel wells on my truck. It was definite rust. I looked up my warranty and thought great it is covered, I will get it fixed when I get in the situation to sell my vehicle which I planned on doing very soon. So I took it into a dealership and they said yes you have rust coverage until may 2008 or 100,000 miles. The manager I needed to talk to to submit the claim wasn't there so they told me to come back.
A month later I came back, the manager wasn't there again but they had me talk to the body shop manager. He looked at it and said yes that is definitely rust and it should be covered. The third time I called and scheduled a time that the manager would be there.
This time I went in and they took pictures and this is when he broke the bad news that he doubted that GM would cover it because they only cover "rust through" not surface rust. He submitted it and like he thought GM rejected it. He told me to call GM and submit a claim to customer service and they may cover it. Well I just got off of the 3rd call with them and they are not going to cover it.
I am a little more then upset. I have seen a few trucks around town with rust in the exact same spot as mine. I find this to be a big flaw in the truck and I can't believe they won't cover it. I asked them if they are willing to lose a customer because of a cost that would be minimal to them to fix. They didn't act like they cared.
Has this happened to anyone else out there with a Silverado truck? If so what was the outcome?