Only Dealership can cancel OnStar

[auburnblu]

Originally Posted by HiHoSilver

LOL... I see what you are worried about. As matter of fact, on the way home this evening in my LaCrosse, a chime came on and through the radio speaks I heard a voice say, "Turn left 1/4 mile" then when I pulled in my driveway I heard "Arrived at destination." Now I'm worried OnStar knows where I live so I'm going to cancel my service.

To the original poster: What a worrier.... Go find lust in your Ram or Tundra...

Oh, and to comment on your safety features with GM..... I had a 2001 Park Avenue that had OnStar. One day I was driving along and a car pulled out in front of me. I didn't have time to hit the brakes and ended up t-boning them at 55 mph. I remember the airbags deploying, my glasses went flying in the backseat and the OnStar emergency tone came on and said, "Airbag deployment detected, connecting to OnStar emergency." Within a few seconds an OnStar advisor was on the line and quickly conferenced in the local 911 center. I was frantic and disoriented and very thankful an OnStar advisor and local 911 dispatcher was on the line to calm me down. Two things I remember after the accident was that I did have my cell phone with me but it ended up under the passenger seat from the impact and I remember the car trying to automatically unlock all of the doors every 20 seconds or so – that was a neat safety feature I didn’t know my car had. Needless to say the car was totaled and I’ve bought 3 new Buick’s since – all with OnStar – I will only buy OnStar equipped cars since that accident.
In all of the years I’ve been an OnStar subscriber – both paying and the 1 year service with the new cars – I’ve had nothing but great customer service. I sometimes even get follow up calls on my cell phone after I’ve used the system in my car to connect to an advisor to see if I was happy with the level of service.

Great for you. Oh they were nice enough. But you don't get it. I don't want the service and they were telling me I had no right to cancel. That is the reason I'm irate. I own the vehicle and can't cancel the service. That is beyond idotic customer service. Very poor policy on OnStar's part. Can you imagine telling customers when they are buying the vehicle that, "well we promise we won't activate this, but if we do, you as the owner have no right to cancel" That is very poor service.

Okay all of you, I'm too scared to drive GM fans. Do you have life alert for your house, you now the commercial that said "I've fallen and I can't get up". If not, why? It appears you think as long as you have OnStar you are able to function in a vehicle. How do you fnction in your home without a service like Life Alert? Should every home owner be forced to have such a service. From the feedback on here, appears so.

[fp115]

Just when you think this thread could not get any funnier, it does. Thanks for the laugh auburnblu. You've gone completely off topic to which it makes no more sense. Your arrogance is unparalleled, imagine if you would have listened to the adviser.

[Canyonaro]

Originally Posted by fp115

Just when you think this thread could not get any funnier, it does. Thanks for the laugh auburnblu. You've gone completely off topic to which it makes no more sense. Your arrogance is unparalleled, imagine if you would have listened to the adviser.

I agree, is this guy on crack? He keeps on getting irate over people telling him how irrational he is about a system he knows nothing about. All he complains about is marketshare caused because of Onstar or something. I can't really tell out of his incoherent ramblings. Hey dude, don't complain to us. If you are so angry about it then sell your truck right now. Or is it that you are still financing it?

[BryceStrong]

Some customers aren't worth maintaining.

[fp115]

Originally Posted by Canyonaro

I agree, is this guy on crack? He keeps on getting irate over people telling him how irrational he is about a system he knows nothing about. All he complains about is marketshare caused because of Onstar or something. I can't really tell out of his incoherent ramblings. Hey dude, don't complain to us. If you are so angry about it then sell your truck right now. Or is it that you are still financing it?

Thats not even the point, he could have listened to the OnStar adviser and had it resolved in no time, instead kept calling over and over again and wasting his time here and on the phone. Its because of people like him that others get screwed over with even more harsh policies.

[sonjaab]

Yes it can be deleted: Read this........

For Impala:
ONSTAR, DELETE (Requires a Fleet or Federal Government order type and one of the following order types: FBC, FLS, FNR, FRC, FEF OR SGO. If the order type is FDR, (UE0) OnStar, delete will be forced on.) *CREDIT* NO OPTION KIND UE0
From: http://autolist.thepeachlist.com/Sea...?IID=500180375

Cop/fleet tahoe:
UE0 OnStar Delete (Fleet) - ($85)
Requires: [U2J] XM Satellite Radio Delete (Fleet)
__________________

[MikeDirntRulez]

Originally Posted by auburnblu

Great for you. Oh they were nice enough. But you don't get it. I don't want the service and they were telling me I had no right to cancel. That is the reason I'm irate. I own the vehicle and can't cancel the service. That is beyond idotic customer service. Very poor policy on OnStar's part. Can you imagine telling customers when they are buying the vehicle that, "well we promise we won't activate this, but if we do, you as the owner have no right to cancel" That is very poor service.

Okay all of you, I'm too scared to drive GM fans. Do you have life alert for your house, you now the commercial that said "I've fallen and I can't get up". If not, why? It appears you think as long as you have OnStar you are able to function in a vehicle. How do you fnction in your home without a service like Life Alert? Should every home owner be forced to have such a service. From the feedback on here, appears so.

I can understand your anger for wanting something from a dealer, them promising it, and then not following through on their promise. That actually can be frustrating. In essence, it's painting a picture to how things run higher up in the company in a customer's mind. Not many people know what goes on at the corporate level in GM, so the dealer's actions are what speak for the company.

I won't begin to touch on why you don't want OnStar in your car. I personally won't understand. However, it is your right as a customer of GM to have it canceled if you do not want the service.

However, you talking about selling your Silverado and buying a Tundra over something like this seems a bit extravagant. In the big scheme of how much you would enjoy the vehicle, it seems like a big hassle (even though you appeared to have already paid the truck off, since you received the title) to trade it in, at an extreme loss mind you, just so you can go to a company where they wont "force a service upon you". I can understand your anger honestly, but I think you need to take a step back and realize that you got the service canceled finally, so just let it go and enjoy your vehicle. You're not really proving much in the grand scheme of things by going to Toyota -- except that you like losing money for petty complications.

[fish factory]

Originally Posted by fish factory

Good Thread.

Is there a plug I can un-plug or where is the antenna wire to un-plug? I have aready pulled a fuse which I believe is related to OnStar.

Vehicle is 06 Chev p/u. Has 1 antenna combining OnStar and cell service.

Thanks

Anyone?

[steverino]

Originally Posted by auburnblu

And how pray tell do they get it to slow down, by using the door unlock code, no by cuting off the fuel supply? Is that not OnStar interacting with the fuel manageent system.

I think all the naive GM is always great at all time fans simply do not understand that OnStar is constantly interacting with the vehicle. A glitch can knock your radio off-line, screw up your traction control programming. Anyone that thinks OnStar does not have a virus component too it simply does not understand it. One major programming/update error at GM, suddenly everyone hat owns a 2008 Lucerne sees their power windows going down. I assume everyone on here knows that?

Run-Flats, side curtain air bags, tracion control, or disc brakes on all four wheels. Any of those standard would save more lives on a vehicle than ViirusStar. I want VirusStar optional, and these other items at least optional accros the board.

Its good that GM has some fans that can never see any wrong in their arrogant behavior, will help keep their market share floor at a bit below 20%

Reading all you've said, I can only conclude that you know NOTHING about OnStar.

[redlipp]

Originally Posted by sonjaab

Yes it can be deleted: Read this........

For Impala:
ONSTAR, DELETE (Requires a Fleet or Federal Government order type and one of the following order types: FBC, FLS, FNR, FRC, FEF OR SGO. If the order type is FDR, (UE0) OnStar, delete will be forced on.) *CREDIT* NO OPTION KIND UE0
From: http://autolist.thepeachlist.com/Sea...?IID=500180375

Cop/fleet tahoe:
UE0 OnStar Delete (Fleet) - ($85)
Requires: [U2J] XM Satellite Radio Delete (Fleet)
__________________

maybe he just order a whole fleet of them and he won't have to worry about canceling, good idea, any fleet mgrs here that want to help?

[zinner]

Originally Posted by emh

I also agree that having more active systems that *could* break exponentially increases the probability of something actually going wrong.

Adding a bi-directional network connection to a previously closed off to a system raise the security risk associated with that system exponentially.

The OnStar Unit is connected to the GMLAN or Class2 system so there is the potential to affect any of the computers in the system. What happens if a hacker gets access and disables all GM vehicle remotely?

I have onstar in my 06 SRX, I think it's pretty worthless, I had the directions and connections for the trial and a good 300 dollar GPS can run circles around it. Currently I use safe and sound with VZW for phone service only.

I hadn't really considered the security implications of Onstar until this point but the OP has some point although just not well articulated. It's possible that an unauthorized entity get access to the onstar network and cause all sorts of havoc. Especially with systems like PCMs and BCMs that have been developed over the course of decades with no concern of external access; security models in such operating platforms aren't as well developed and more open to attack. Once you take something like onstar and put it in every vehicle the target gets bigger and more enticing to the hackers/crackers. While the op refers to programming glitches we also need to consider malicious intent as well.

[zinner]

Originally Posted by fp115

I've had the OnStar engineers fix my vehicles on several occasions. Even one time they were able to recalibrate my steering on my Suburban. Reset my check engine light when it wasn't something more than just the gas cap. OnStar has also saved my friend's life, without it he may have died in the accident he had in the middle of nowhere. I can name off a few other times where it saved lives and retrieved vehicles which police would have never been able to do alone.

I hope GM or rather an onstar customer service rep is not pushing down "fix's" to my vehicle over onstar. Whether is operating systems or just modifying the vehicles runtime variables. I can't believe an "onstar engineer" is on the phone with you troubling car issues over onstar, I hate how the word engineer is used now a days. Some dude on the phone in a cube doing phone support is not an engineer.

The fact that it's even possible to perform such actions over onstar is frightening.