I purchased a 2008 GMC 2500 HD Duramax on December 30, 2008. Since this truck was new, it has been garage kept and washed and waxed regularly. About 6 months ago, I noticed the paint starting to peal on the hood. I contacted GM who put me in touch with their Houston Texas area representative, Heather. We spoke on the phone and worked a deal for me to take the truck to my local GMC dealer for inspection. At the dealership, the body shop assistant manager took some scotch tape and taped it to the driver’s side rearview mirror and pealed the clear coat off. He told me this was to prove to GM that there was actually a problem with the paint. After this, Heather contacted me and made a deal with me for GM to repaint the pealing panels for a $250.00 co-pay. I thought this was a fair settlement. However, when I took my truck to the dealership, the assistant manager told me he would have to inspect the truck to find which panels were damaged and contact GM again. My truck sat at the dealership for a week and had not been inspected. I picked up the truck and told the assistant manager when he had time to inspect the truck to call me and I would bring it back down but, I needed the truck for transportation and couldn’t have it sitting waiting on service. The area representative, Heather, called me again and told me the terms had changed as far as the repairs were concerned. It is my understanding from talking to the body shop assistant manager that the dealer service manager did not like having to paint the panels for a $250.00 co-pay. So, the deal was changed to only paint the driver’s door, the hood and the roof. This does not cover all the pealing panels, and I told Heather that the whole cab needed painted to which she said too bad, take the deal or leave it. It has been several months since I have dealt with this and I am trying to get some closure to this problem. I am willing to pay a higher co-pay if necessary to get the whole cab painted. The peeling paint is confined to the cab of the truck. The bed has not been affected. I would appreciate it if someone out there could put me in contact with someone other than Heather as she stated to me last time I talked to here that “the decision is my to be made and there is no one over me that you can talk too. So, take it or leave it.” It is also strange, that she told me she has no access to e-mail or fax where she works to send me documentation of our conversations.
Well, if there is anyone out there who can help me, I would appreciate it. Other that this problem, the truck is OK however, it looks like a 15 year old clunker.