It has been an active few weeks for me at my local P-B-G dealership service department.
About three weeks about my passenger side rear speaker started popping and cracking everytime I put the volume between half way to full on the stereo in my LaCrosse. I have the Harmon Kadon speaker system. I was not thrilled and contacted the dealership, Jimmy Smith P-B-G in Athens, AL.
They asked me to bring it in to verify the problem. Tim, the Service Manager, is very straight forward and friendly. While there I got a maintenance II service and ordered the factory spoiler from the accessory department.
They verified the speaker fault and had to order one. Luckily this was covered under warranty. I am 23 months into ownership and the car has 26,000 miles on it.
The speaker came in with the spoiler. I had them both installed. I got a Pontiac Torrent loaner to get back and forth to work that day. Six hours into my workday I get the call the job is complete.
No major issues and everything is put back together well. The speaker was replaced under warranty, so no charge.
I know that everyone usually posts bad things about service departments here and most websites, but I have yet to have a bad experience when dealing with a GM service department. Jimmy Smith continues to earn my service.
Now one gripe about vehicle quality. It is a small one, but still annoying. I noticed today that the S is the word DISP on my radio control head now has a chip of paint missing. It is small, but very frustrating to know that after less than two years of ownership I am having this type of wear start to show.
My previous car was a Hyundai Elantra GT and the radio buttons did not wear after five years of ownership.
Attention-to-detail keeps customers happy, GM.