GM is Customer Service Elite. #1 in Auto Industry, #3 In total!

[Media!]

http://articles.moneycentral.msn.com...st.aspx?page=3

 
Brand
Industry
Process Grade
People Grade
Service Index
% who would recommend
1
USAA
Insurance
A+
A+
992.6 
79%
2
Four Seasons Hotel (FS, news, msgs)
Hotels
A+
A+
991.3 
60%
3
General Motors' (GM, news, msgs) Cadillac
Automotive
A+
A+
985.4 
51%
4
Nordstrom (JWN, news, msgs)
Retail
A
A-
947.1 
57%
5
Wegmans Food Markets
Supermarkets
A-
A
938.9 
60%
6
Edward Jones
Broker
A-
A
938.2 
58%
7
Toyota Motor's (TM, news, msgs) Lexus
Automotive
A+
A+
932.5 
55%
8
United Parcel Service, Inc. (UPS, news, msgs)
Shipping
A
B+
931.5 
40%
9
Enterprise Rent-a-Car
Rental Car
A-
A-
926.8 
44%
10
Starbucks (SBUX, news, msgs)
Restaurant
B+
B+
920.3 
45%

The article at the link didn't really say anything about GM(I only skimmed it) So I decided to post the top ten list instead.


Sorry about the list posting weird.

[1931Chevy]

I think it would have been better Cadillac is #1 in Customer Service Elite

[Triple-X08]

i guarantee you that is not for my area.

cadillac dealership in my area could give a crap less about customers.
unfortunate but true. they also have a pontiac dealership

our chevy dealership got voted best in the area for service, 2 years in a row.

[Clocker]

Originally Posted by Triple-X08

i guarantee you that is not for my area.

cadillac dealership in my area could give a crap less about customers.
unfortunate but true. they also have a pontiac dealership

our chevy dealership got voted best in the area for service, 2 years in a row.

You MUST be talking about Rinke. Yes, they totally Suck!

[jzchev28]

im toooo poor to shop at one so i couldnt tell you

[CADILLACSIXTEEN]

Originally Posted by Triple-X08

i guarantee you that is not for my area.

cadillac dealership in my area could give a crap less about customers.
unfortunate but true. they also have a pontiac dealership

our chevy dealership got voted best in the area for service, 2 years in a row.

I agree... Same in my area.
I think GM should do something about this... they need to set standards for Cadillac... The dealers are horrible. If someone is buying a Cadillac, they should be getting the same experience as they would if they were buying a Mercedes...this is gonna be Cadillacs downfall in the future... its going to hold them back in the consumers eyes. mark my words... and GM LISTEN UP======do something about this!!!!!!!

Either separate Cadillac from the rest of the dealerships or set some sort of standards... Have the cars be in their own area, not parked next to a Buick Rainier or Pontiac G5.

[red_xtreme95]

I hope here in Houston that Beck and Masten get the Cadillac dealership because they are awesome in every way

[usa1]

Cadillac service =/= Overall GM service. Please change the title. It is very misleading.

Mark

[DuSpinnst]

Originally Posted by Clocker

You MUST be talking about Rinke. Yes, they totally Suck!

Suburban (Troy) isn't much better.

Now Crestview (Rochester) is decent.

[Geotpf]

I wonder if dealers that have Caddy combined with something else (Caddy-Chevy or Caddy-PBG) have lower customer service numbers, in general, than stand alones?

[jwrebholz]

The dealer experience in GM dealerships REALLY needs to improve if local dealers are any indication. Every time I walk into one I feel like I'm being judged like a cow at the county fair. They look at me like I'm a walking pocketbook, and talk to me like I'm a complete idiot and don't know the product as well as they do (when in many cases I know it BETTER than they do)

The exception is Saturn. The last Saturn dealer I walked into, the associate took the time to explain everything, and to talk about the various models and what he knew about the upcoming lineups. He was always respectful and courteous, and didn't treat me like a walking wad of cash. Real stand-up guy. I'd buy a Saturn over another GM product based almost entirely on the dealer experience. I'm sure I'm not alone.

Part of getting people to want your cars is to make the car-buying process as easy and comfortable as possible. Saturn has this down to an art form. The rest of GM would do well to follow their example.

[likearock00]

Good to see. I've worked for both UPS and Wegman's, and I hope people understand how important it is for GM to stand in the group here. Where is Lexus, Infiniti, Mercedes, or BMW? Granted, this is only for Caddy, but it should be an excellent selling point for dealers to show when selling a Cadillac.

[jbernie]

As a side note, Holden in preparing for the arrival of Cadillac in Australia has been smart and has limited the Cadillac dealerships to the top ranked Holden/HSV dealers. Obviously their ranking doesn't always gurantee anything as it depends on how they are ranked. But it should help keep some of the riff raff out.

I think this also applies to the Hummer dealerships as well.

[smk4565]

This can't be right, according to Consumer Reports GM can't do anything right.

[bone]

Most people I talk to in southern Quebec tell me that they prefer Japanese/Korean cars, however, they feel the domestics, GM,in particular,have better customer relations,and service.