Bill Heard Chevy "Stealerships"?

[genjy]

Part One

NewsChannel 5 Investigates:
Dealership Doesn't Like Deal, Takes Car Back
Posted: 7/17/2006 9:55:00 PM
Updated: 7/17/2006 11:23:17 PM

Earl Kieselhorst thought he owned a 2003 Chevy Silverado -- a truck that he bought from Bill Heard Chevrolet in Antioch.

Kieselhorst says he "paid cash for it. Made the deal. Sales manager signed off on it. Signed all the paperwork. And drove off."

He traded in his car and gave the dealer a check for $8,100.

"I have the keys," Kieselhorst tells NewsChannel 5 investigative reporter Jennifer Kraus.

But he doesn't have his truck.

Bill Heard does.

"I can't see any reason why this wouldn't be my car," he adds.

Just one day after he bought the truck, a salesman from Bill Heard called to say the dealership was having second thoughts about the deal.

He told Kieselhorst that if he wanted to keep his truck, he needed to fork over another $10,000 -- something he refused to do. After all, he says, they had a signed deal.

But the next morning, when Kieselhorst woke up, his truck was gone.

"And I was like I can't believe it," he recalls.

The dealership had come and taken it in the middle of the night.

"I've got a contract. This is a legal contract. I don't know what to say. I don't know what to say."

Full text at: http://www.newschannel5.com/content/...p?q=BILL+HEARD


Part Two

“It just blew my mind. I almost thought it was a joke in the beginning, you know. It was almost too unreal to believe,” customer Elizabeth Wilson tells NewsChannel 5 investigative reporter Jennifer Kraus.

Just two days after Wilson and her husband bought a 2005 Chevy Equinox, the dealer tried to take it away, using what Wilson called fear and intimidation.

“There was no way to get out. They surrounded my car with seven people and stood in my doorframe. Couldn't start the car. Couldn't shut the door in 97-degree weather,” Wilson recalls.

The Wilsons bought the car at the Bill Heard dealership in Huntsville, Ala.

But when she went back to get a typo on the car title fixed, she says the salesman suddenly insisted she couldn't keep the car because the former owner's deal had fallen through.

“I just laughed at them,” Wilson says.

She refused to hand over the keys. That's when, she says, the salesmen surrounded her car while another used a truck to block her in all while her 1-year-old son sat strapped in his car seat.

“I was a nervous wreck. My blood pressure, I could almost feel my blood boiling. I couldn't believe that this was happening to me, anything like this.”

Our investigation found unhappy customers just like Wilson at Bill Heard dealerships across the country.

Full text at: http://www.newschannel5.com/content/...5+investigates

[guitarlix]

Wth?

[BrickTamland]

What an ass.

[guitarlix]

Despite the high number of complaints, there weren't many lawsuits filed.
That's because Bill Heard tells customers they have to sign an arbitration agreement where they agree not to sue and agree to have their case heard by a company mediator

....

[plane]

Where's the CSI scores on this one?
If this is real, he should no longer be a Chevrolet dealer.
This does nothing but ruin GM's reputation.

How many people say, screw it, I like the home team but not when
they are unscrupulous bottom-feeding maggots - I'll buy an import now?

[SonofaUAWman]

http://worf.usshurdman.com/~vegas/co...l?compid=59398

This is their BBB report in Las Vegas.

Chevrolet needs to drop them as a dealership. Other dealerships would be happy to.pick up the slack and treat customers like they are human beings.

[boston boy]

Wow !!! I would have sat there and called the cops

[rmodys]

If you sign a contract, you can't take it back! This is the dumbest thing I've ever read about a dealership, this is so wrong.

[SobeSVT]

Despite the high number of complaints, there weren't many lawsuits filed.
That's because Bill Heard tells customers they have to sign an arbitration agreement where they agree not to sue and agree to have their case heard by a company mediator

The mediation clause, which BTW everyone makes you sign in this day and age in order to prevent people from filing law suits against businesses, doesn't prevent these people from filing a criminal complaint against the people the did steal their cars.

[steverino]

If it was me, I'd sneak into the dealership lot at night and pour sugar in every gas tank

[tom3]

From their website:

We are focused on individual accountability through end-result performance. We maintain high customer satisfaction in our sales and services by aggressively pursuing attention to detail and adding the "wow" factor to Customer Service.

"Wow" is an understatement in this deal! So the Mafia is selling cars now?

[SobeSVT]

Originally Posted by tom3

From their website:

We are focused on individual accountability through end-result performance. We maintain high customer satisfaction in our sales and services by aggressively pursuing attention to detail and adding the "wow" factor to Customer Service.

"Wow" is an understatement in this deal! So the Mafia is selling cars now?

The Mafia has been selling car for a while Tom.

[boston boy]

From their website? which one I like to know?

[mbukukanyau]

There is a way to kill such a dealer
Just run reports constantly on the local stations..
word will get out

[macphisto]

Bill Heard is notorious here in the Tampa Bay area. The best bet is to go to another Chevy dealership. There are several good dealerships nearby but none of them advertise the kin dof prices Bill Heard does. They sucker people in.

I do agree, GM should revoke their ability to sell GM products. Let them sell Toyotas!